"Timely service call and well trained technician"
"on time, friendly, efficient"
"no matter who comes into my home provides very curtious, expert service. they no what they are doing and do it."
"As usual, your technician was friendly, polite, and knowledgeable. "
"Courteous, prompt, efficient"
"Kurtis was very good, helpful and courteous."
"Problem was taken care of (even though it cost us $233),service man was polite and took care of everything we needed."
"Where on time and did a good job."
"Service man was very professional and would be rated at 10, however he was unable to scope the furnace heat exchanger due to equipment issues. I would expect functional ..."
"The technician arrived promptly and completed the service without delay."
"Kurtis was great! He quickly identified the problem and explained everything very clearly. He was professional and courteous. Thank you!"
"Kurtis was promptly on time and very helpful and professional. Have always enjoyed dealing with all of your technicians."
"Knowledgeable, friendly and courteous service technician."
"He didn't try to sell me an expensive new part to my furnace..........."
"Jeremy seemed knowledgeable about my hot water system. Bled the radiators as part of the service."
"the gentleman that serviced the furnace was very polite and very willing to answer all of my questions"
"Outstanding young man did the work and was quick and helpful."
"They were professional & treated my house with respect (they wore their "booties")"
"He fixed our new AC quickly and also made some excellent suggestions on how to hide the AC lines coming down the side of the house. Your company is going to come out to f..."
"Kurtis was an exemplary representative of your company. He took a lot of time explaining his diagnosis and what he was going to do to solve the problem. He also explain..."
"I wondered if the tech. was prepared for an attic entrance to heat/air."
"Tech was very professional and knowledgable."
"they were very helpful did their job and did not try to sell me a new furnace my husband is very sick and I am his caregiver here at home and they were very respectful..."
"on time pleasant and informed me how the furnance is performing"
"He was friendly and efficient"
"Service. Tech was very informative"
"Jacob was pleasant, introduced himself, and worked efficiently. "
"He was very nice. And he went over all the areas that he inspected."
"They appeared to be efficient and timely...nice young men..."
"Can't think of any problems."
"good explanation of system problems and workings
polite and considerate of home"
"I thought they were thorough. A part needed to be replaced and they showed me why."
"Kurtis Walker impressed me that he knew what he was doing. He fixed a few things in my aging furnace, and I will feel comfortable when the cold weather gets here."
"Always good service by genuinely polite, well-trained individuals."
"The techs who came were pleasant and friendly, did their job well and explained what was going on."
"He couldn't answer my question as to why my new AC can't keep up. It is having a lot of problems cooling my house. I have it set to drop the temp to 66 during the night..."
"The service rep came out as expected. He told me the problem and quoted me $1000 for the replacement part. Did say they may be able to get it a little cheaper but would..."
"Ethan was very professional, knowledgeable, and polite. He took the time to explain things, which made the experience better."
"They knew what needed to be done and they spent quality time doing it. Jeremy and Matt worked well together. Great team."
"Kurtis arrived very quickly, diagnosed our water leak problem ,and did our furnace fall checkup. He is extremely polite and knowledgeable."
"Efficient and friendly."
"70$ to install a part that took less than 2 mins. Your tech took 10times longer to figure out how much to charge."
"I liked the technician, but the repair was a bit overpriced."
"prompt, polite, clear explanations,
didn't feel like I was being pushed into spending more than I needed yet I was made aware of probable future concerns with my system..."
"Men were courteous, professional, thorough, neat leaving no messes behind, gave good concise feedback. Answered questions promptly and completely. "
"The service expert was professional, courteous and willing to look at the problem of adding CLR do the water panel of our humidifier located in the crawl space. The treat..."
"Our HVAC was non-functional for several days because our village (Philo) was subject to one of its occasional electrical surges. Kurtis Walker came out late on Sun., July..."
"my basement is a wet muddy disaster area and your technician never complained, just did his job and was easy going"
"The technician informed me that I needed 3 lbs. of freon in my air conditioning system @ 180.00 per pound at the Huff house. I declined and later made arrangements for s..."
"Had some scheduling difficulties, but everything worked out."
"Both guys explained everything and were pleasant to work with and very respectful."
"All good and as expected! "
"I completed this survey because I wanted to express my gratitude for such a polite serviceman. He was friendly and very professional. I appreciated his very courteous a..."
"CALLED TO NOTIFY THEY WOULD BE LATE. COMPLETED THE INSPECTION AND PROVIDED DETAILED INFORMATION."
"Work was timely and professional"
"All the gentlemen were very polite, informative and professional. They did a great job of cleaning up after the job was done. "
"Performed to my expectations - also very polite."
"The service was quick and seemed complete. "
"Our tech Elliott Tom was thorough and answered our questions concerning the filter and explained what he had done."
"We got feedback about our system and what to expect in the future"
"Waited all day for service representative to arrive."
"Matt was nice and informed me what he was doing. He went over his inspection with me."
"A technician was at my residence on 6/30/17 and added 2 lbs of R22 to my air conditioning unit, on 7/3/17 I had to call someone else out because the unit was not cooling...."
"Professional and complete."
"The service technician did not give up and persisted until he found the problem. Next, he solved the problem."
"Technician was efficient and informative."
"Prompt, kind, seamed very skilled and efficient. "
"Very professional and solved our problem to our satisfaction.
"He was very friendly and helpfuk"
"Kurtis was polite and explained what was wrong and fixed it in a timely manner. Good customer service!"
"Service people need to be on time. My time was from 12 P.M. to 2 P.M. They arrived at 2:30."
"My filter cost $162.00 I should have received a 15% discount according to my maintenance agreement. The tech charge my wife the full price."
"They are always through, make sure that they put their little booties on to keep my floors clean. and always do very well."
"The arrived on time and did a great job. "
"the tech showed p sooner than expected and repaired our prolem in a short amount of time"
"Technician was honest, knowledgeable, and skilled "
"The technician was polite and explained what he was doing and why"
"Tech was on time, polite, asked it I had questions, etc."
"I don't feel that my problem was 100% resolved. With air conditioner. Technician fell on my return air duct in attic and broke it. "
"Knowledgeable Friendly Tech."
"very courteous and professional"
"He was friendly explained what he was doing and did a great job."
"Very professional, answering all questions clearly "
"I felt the technician did a very good job on checking everything out."
"Dave was very nice, helpful and knowledgeable. "
"Buddy Carpenter the Technician is the Greatest!! Buddy has been here before and serviced our older unit before it was "buried" as Buddy said, "I have been here a few time..."
"service expert was very courteous, answered all my questions, and was knowledgeable"
"The technicians are always timely and are very knowledgeable about our system."
"very prompt, very thorough, and very informative. also used foot booties when entering our home."
"Tech.. took time to do a good job and took time to go over things with me."
"thorough, patient, explained situation clearly, very pleasant"
"This company always does a professional job."
"The service this day was very good. I had someone out a month before to do the check up but as soon as we tried to use the air conditioner, it wouldn't work. This is ab..."
"Technician was professional, friendly and very informative."
"Ira is a very nice man. He has a cheerful personality and went about doing his tune-up quietly. Ira explained what he did and all was well."
"Very courteous and professional "
"I asked for Jeremy Eagan and he was not sent."
"Contacted service office this morning and had a technician at my home by noon the same day. Kurtis was very courteous, spoke clearly and described his step-by-step plan ..."
"Arrived at the designated time and extremely thorough. It's the little things like shoe booties. Our tree is pollenating a ton of yellow and immediately he slipped them..."
"It's was great-- on time, professional, and thorough. "
"Felt the tech did a outstanding job."
"Jeremy does such a fantastic job of assessing my equipment and explaining any potential issues. He has outstanding work ethics, is very polite and respectful."
"Knowledgeable, professional, caring"
"Tech seemed knowledgeable and thorough."
"thorough polite service; fully explained work done - plusses
on the minus side, there was miscommunication about the technician's expected time of arrival"
"very efficient and friendly service"
"Tech was very polite and got his work done quickly. "
"I was disappointed because the fall checkup I was told a piece that your techinan broke three inspections before was not with the tech who came to service the air conditi..."
"My A/C unit sits in a flower bed. It had been raining for days and I was concerned how the tech was going to be able to service it. He was able to reach around and not ge..."
"Done in correct time and very efficiently"
"Found freon 2 lbs low and brought the requested filters. "
"Very professional and knowledge able"
"I was very dissatisfied with the first technician (Jordan?) who came out and very satisfied with the customer care technician (Bob) and the senior technician (Jeremy). ..."
"The technician took care not to soil our carpets while he did his work, he was careful and thorough in his assessement of our AC, and he answered my questions about the A..."
"The teck did a good job and was fast"
"Very nice guy but really didn't act like he knew what he was doing to be very honest. "
"I am not sure how my thermostat was set to auto schedule, but it was not set that way before technician came. Took couple of days to realize it was on auto schedule, with..."
"Ira was very professional and very informative to what I needed done."
"Came early because of noise in the system. Solved all problems and changed filter."
"Technician was very efficient, professional and friendly."
"He was respectful & efficient & appeared to be knowledgeable. He also answered any questions we had."
"I always request Jeremyas my technician. He does a great job and always explains things. "
"They were helpful and really checked everything on the air conditioner"
"always check everything"
"Friendly,answered questions, knowledgeable "
"Very thorough explanation "
"Very thorough with Spring inspection. Very professional. Very careful while working in the house."
"Rep was willing to address my additional request even in light of time required and his schedule."
"Ira was very Professional"
"The problem was diagnosed well (with a cell phone picture to show me). The techs arrived on time and quickly replaced the cracked pipe."
"Kurtis was very professional and answered all my questions."
"The technician (Ira) arrived in the appointed time window, performed the service quickly, explained the checklist after he completed the service."
"Checking of AC did not take very long."
"Technician was courteous. He reviewed with me all that he had done and asked if I had any questions."
"expert, professional, explained things, answered questions"
"Kurtis Walker did my checkup this time and was very professional, respected my property, and was well mannered and polite."
"Very friendly yet efficient "
"Your workers were friendly, knowledgeable , and polite."
"Jeremy and Drew were great. Explained everything before they touched my furnace and air conditioner. "
"Jeremy explained every thing he was doing. He explained about the part that had to be replaced and why. He also told what would happen if we didn't replace it. "
"I can't remember his name, but he was new and did an excellent job explaining what he was going to do, informed me of his findings, explained future options. Professional..."
"Jeff gave us a detailed explanation for what would be best to suit our needs."
"Felt like he was concerned "
"courteous quick service"
"Technician Matthew was professional in tuning up recently my AC.. He arrived within the designated time window (10 am - 12 noon), and he was very courteous and respectfu..."
"Chief Bauer experts did an excellent job with explaining everything to us step by step."
"Service Tech was excellent"
"Ira was thorough, pleasant and very polite."
"Service tech friendly and efficient. I was given a call by late morning offering to come early instead of the late afternoon time slot and that worked out great!"
"I got a call before service person arrived to let me know he was on his way. Service person was polite and did the job."
"He was very helpful and understanding"
"The techs are llways very polite, understanding. and willing to tell me and show me the problems."
"The technician arrived on time and was extremely neat and efficient. "
"The serviceman did everything he needed to do quickly, efficiently, and did not leave a mess."
"We are very pleased with the technician service."
"I appreciated the heads up call and the service man was nice and polite - put on booties."
" courteous, careful, efficient"
"Very knowledgeable and professional."
"The men are always pleasant and seem to know what the problem is very quickly. We have been customers of yours for many years and have always been satisfied."
"The technician did a fantastic job!!!"
"-Buddy did the job very professionally, informed us about the damaged igniter, the price for the part and the labor, we agreed to go ahead with the job;
-He took the tim..."
"First choice to clean item rather than immediately replace .Great technician. "
"Very thorough, professional, courteous and considerate"
"The technician was prompt and got to work. He seemed to know what he was doing and communicated effectively."
"I had no info of the problem and the technician was able to find it."
"Quick response to service request and diagnosis was done right the first time."
"Quick thorough efficient checkup of our heating system."
"Professional polite and focused pn job"
"Very polite. Explained what they were doing"
"Technicians were friendly "
"Because that is the service I got ....10"
"Technicians are always courteous, friendly, and knowledgeable."
"I have never had any complaints"
"Service was on time and the technician was nice and informative. "
"The service provider was very professional and gave me helpful hints on how to improve our system"
"The technician, Buddy, was very thorough in his description of what the problem was and what needed to be done to correct it...very professional"
"great that he fixed problem on same visit"
"It went fine. It was a routine tune-up. "
"Technician changed the settings on our furnace without telling us""
"Courteous, quick service! My plants thank you too!
"The technician was efficient and very good at making sure that all was done properly."
"Quick diagnosis & got part installed first thing the next day so we could leave for the holidays. "
"The technician was very polite and helpful...explained what he did and whyi"
"Knew exactly what needed to be done to resolve the issu"
"quick, efficient, professional, polite"
"As a result of seasonal maintenance call, a loose piece of insulation caused a partial blockage inside the furnace, resulting in a noticable wheezing or whistling sound w..."
"Kurtis is a very knowledgeable tech,very polite. Did explain what he was doing and why. I would appreciate Kurtis to be the service tech if I need service in the future"
"On time, courteous, worked quickly and thoroughly,. "
"Tech was very professional,informative, friendly and on time."
"On time, efficient, economical, and professional "
"The problem was solved."
"Jeremy is a friendly, professional tech and is very efficient."
"Courteous, on time, professional"
"Work was done as expected "
"Still not fixed sitting in cold house"
"Very courteous service man, did a great job."
"quick service, friendly, efficient"
"Tech answered questions not directly related to the boiler maintenance."
"Ira was very nice and explained everything very well"
"He was very professional "
"Tech was on time, professional and polite. Reviewed pricing before starting and explained what he would be doing. Answered any questions I had. "
"A technician and a trainee came and were courteous and professional in their work, explaining the results of their examination and servicing of the furnace. They complet..."
"Service person not only checked furnace, but installed a carbon monoxide detector for me. I had been uncertain where to put it."
"joe provided great service, did great work and explained it all well"
"The technician was very efficient and friendly."
"The technician was prompt, courteous, and professional in handling the task he was here for"
"Kurtis did a thorough check of the furnace."
"On time and quickly installed the part"
"Technician provided a good service and was available and willing to discuss various issues regarding our heating system."
"Technically he did a great job. I don't like being pitched to for other products that "happen" to be on the truck."
"On Oct.18th, my appointment was from 2-4pm. I called to confirm the appointment at 1pm. At 4:30 pm., I received a call the technician was running late. The pre-paid tune..."
"Polite, friendly, thorough"
"The service expert was on time and knew his job."
"Ira was very friendly and thorough. Explained everything he was doing and why."
"On time, knowledgably and serviced my system in the padt"
"polite thorough service"
"Technician was great, very thorough and explained everything."
"Technician was very thorough"
"Ira performed admirably as a technician in providing a tune-up to my furnace."
"The gentlemen was very nice and told me everything that was going on. I appreciate when the service techs do that.
"Buddy was exceptional during our furnace crisis! We live in a 100 year old home and that calls for special technicians.
You folks have always been excellent to work with..."
"Buddy did an excellent job of describing what he was going to be looking for and what needed to be done."
"No service was provided. Agent came out and did not provide service. I had filter s blocking my vents. Agent left and did not stay before I took filers out. He also order..."
"tech was prompt and efficient"
"Rescheduled maintenance to get a tech who could fit around our attic air handler."
"Very pleasant! Explained everything well! Very thorough!"
" On time, very polite and professional, knew his job, answered any questions i had."
"The tech, I think his name was Jermany, was very nice and he had a good knowledge of what he was doing and was able to fix the problem in a timely mannner."
"On time, efficient and straight-forward answers."