Commonly Available Job Positions at Chief / Bauer Service Experts Heating & Air Conditioning in Champaign Positions at Service Experts Heating and Air Conditioning General Manager The General Manager is in charge of directing and coordinating all activities of a Service Experts Heating and Air Conditioning service location. The General Manager supervises the P&L, motivates sales, and provides guidance to all personnel and processes for the office. Service Technician The Service Technician performs diagnostic, service, and/or maintenance work on residential and/or commercial HVAC equipment and accessories. The Service Technician communicates with residential and/or commercial customers to answer questions, resolve issues, and verify complete customer satisfaction. The Service Technician also promotes products and services to customer and works under the direction of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician performs heating, ventilation, and air conditioning equipment and accessory installation and start-ups on residential and/or commercial locations. The individual filling the position also completes installation and service on inside air equipment and accessories, as well, and has the qualifications to follow controls and wiring diagrams and schematics. Customer Service Specialist The Customer Service Specialist manages customer questions, complaints, and billing questions with the highest degree of consideration and professionalism to solve customer concerns with a one-call resolution. The Customer Service Specialist is also held accountable for supporting day-to-day function of the Service Experts Heating and Air Conditioning service location. Dispatcher The Dispatcher, following company radio and pager processes, dispatches calls to Installers, Service Technicians, and Maintenance Technicians. The individual in the position also communicates with the customer to ensure the customer is informed of scheduled appointments, respond to inquiries, and to help resolve concerns. The Dispatcher strategically plans and routes the most ideal technicians using established company policies.