How to Fix Your Nest Thermostat When it Won't Respond

January 18, 2016
If you have a Nest Thermostat you have probably heard about the recent problems and may be living in fear of losing your home’s heating abilities in the dead of winter.

But fear not!

Nest Support has published an instructional page with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Yes, that’s really the title.

For additional information, see Nest Support page. For a quick summary, keep on reading:
Nest Thermostats that were recently updated to software version 5.1.3 or later may have some issues, including becoming unresponsive, not correctly charging the battery, or turning off completely. Nest suggests recharging and restarting your thermostat to resolve the glitch and get it up and working again.

Symptoms of this problem include the following:
  • the thermostat being down on the Nest application and disconnected from the Wi-Fi
  • the thermostat notifies you that the battery is low and it needs to turn itself off
  • the thermostat’s animations are slower than usual
  • the thermostat shows an alert that says, “Please remove the thermostat from its base, then reattach it;”
  • the thermostat’s display won’t light up and unresponsive (you may also observe a blinking red or green light above the display)
  • the thermostat can’t control the corresponding HVAC system(s)

If your Nest Thermostat is on but you can’t control it or it’s running slow, try manually restarting it and turn the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a a USB charger plugged into the wall or a computer.

ATTENTION: Do not try to restart your thermostat while it’s still connected to a computer for charging. (They didn’t go into detail why, but if Nest says don’t do it, DO NOT DO IT.)

After around 10 minutes of charging, unhook the Nest Thermostat from the USB cord. If the component has turned on while plugged in, turn it off and then turn it back on again, manually restarting the Nest. Once it has completely restarted, plug it back in to finish charging. After an hour of charging, unhook the Nest Thermostat and reconnect it to its base.

You should be good to go and this point, but again, for more thorough instructions and information, please visit Nest Support.

If you have gone through both of these processes and the Nest Thermostat is still giving you trouble, you will need to bring in reinforcements. Enter us! If Chief / Bauer Service Experts Heating & Air Conditioning set up your Nest Thermostat, please feel free to call us at 217-689-2469 or schedule an appointment online. If your Nest Thermostat was not set up by Chief / Bauer Service Experts Heating & Air Conditioning, please connect with Nest Support here.

Additionally, do not let this experience scare you about your Nest’s reliability. By owning and properly using Nest, your thermostat is truly saving money for you daily. When set it up correctly, Nest intelligently learns your lifestyle, then adjusts your heating and cooling use to optimize energy savings constantly, which typically results in payback within 12 months. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one problem get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the best investments in your home that you can make.
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