When your air conditioner stops working on a hot summer afternoon, you need fast repair services that you can trust. But with so many companies claiming to offer the best AC repair services in North America, how do you know which is the right choice for your home? Follow these 10 recommendations when choosing an HVAC repair company to help you feel good about the service provider you pick out.
1. Read Customer Reviews
Many individuals kick off their search for an air conditioning repair company on the web. While you’re on your computer, phone or tablet, be sure to browse through ratings from past customers who’ve shared their experiences—the good and the bad. Look for companies with a high overall rating and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or associates are helpful when looking for an AC repair business. Find out which companies the people closest to you have employed for HVAC repair in the past and whether they had a positive experience. This firsthand information and the ability to ask specific questions can help you make an well-informed decision when selecting an AC repair company.
3. Know the HVAC Repair Company’s Service Area
A particular company may be the best in the business, but it doesn’t matter if they don’t service your location. Some companies have a limited service area or charge higher rates for going on service calls outside their normal coverage area. Ask if your neighborhood is included in the company’s service area. If not, find out if they’re prepared to come to you for an added charge. Carefully weigh your local companies before deciding to pay a higher amount for an out-of-area heating and cooling company.
4. Find Out About Emergency Services
Air conditioners often stop working at the most inopportune times. Choosing a company that offers emergency services is essential if you need timely, reliable assistance on a Friday evening or a holiday weekend. Check for “after-hours,” “24/7” or “emergency services” on the company’s advertisements, and ask if an extra fee applies for service calls outside ordinary business hours.
5. Check for HVAC Industry Certifications
Certifications signify a company’s dedication to quality and professionalism. Look for an HVAC repair company that has earned certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to illustrate that the company follows industry standards and that their repair specialists are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before trusting your AC repair to just any service provider, make sure that they are licensed, bonded and insured. A licensed company has met the required permitting requirements to work legally in your state. Bonding indicates the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or damage to your property during the repair. Ask for proof of licensing, bonding and insurance to ensure you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a solid reputation of providing quality service most likely has the experience needed to handle complicated problems. Find out how much time the company has been in business. Then, ask a professional whether they have previously tackled the problem you need addressed. This kind of experience is imperative to ensure consistent, dependable and professional service.
8. Assess the Company’s Communication and Customer Service
Good communication is vital when dealing with any company. The HVAC repair company you bring into your home should be responsive, attentive and ready to answer your questions. Look for evidence of techs going the extra mile in the online reviews you read and pay attention to how you’re treated when you phone the company to ask about a repair.
9. Compare AC Repair Estimates
Acquiring several quotes helps you select a company that offers competitive and fair prices. Be leery of companies that provide low-ball estimates, as these companies may cut corners to keep prices low or tack on hidden fees to their work. The most trusted companies provide detailed and transparent quotes up front, guaranteeing you understand the full cost of repairs before work begins.
10. Evaluate Warranties and Guarantees
Reliable service providers guarantee their work and provide warranties for your satisfaction. Such coverage demonstrates quality assurance and helps you continue the process with confidence. A mix of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Selecting a good HVAC professional doesn’t have to be a challenge. Service Experts is a national business with hometown heart, ready to serve you with affordable prices, 24/7 emergency support, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioning threatens to impede your comfort, contact a Service Experts office near you and schedule qualified AC repair services in Champaign.