Service Experts of Raleigh Helps Man Go Above and Beyond for His Neighbor

June 29, 2016

Back in May, Service Experts Heating and Air Conditioning of Raleigh received a phone call from a gentleman named Jimmy from the Raleigh area who told us about a remarkable project he was in the midst of for his neighbor Kyla.

Kyla Tracy is an exceptional 9 year old who was born with Osteogenesis Imperfecta, also known as brittle bone disease. She relies on a wheelchair to get around and her house was not wheelchair compatible, mostly because of the size of the chair. When Jimmy realized the problem, he considered remodeling the Tracy family’s home to make it fully wheel-chair friendly. But because of the age of the home, remodeling was going to be a bigger job than he realized. Looking for another way, Jimmy chose to try turning the Tracy family’s carport into a wheelchair accessible mini-suite, which would include Kyla’s own bedroom, bathroom, playroom, and kitchen area.

Thrilled to have a working plan, Jimmy began contacting local businesses, including building supply companies, plumbers, and electricians and they all said they would be honored to help and give their services and supplies. He called Service Experts of Raleigh for the heating and AC piece of Kyla’s new living area. A couple of Service Experts team members went to the house to ask more about the project and were blown away by how bright and sweet Kyla was and they determined they had to contribute.

Kyla’s father, Jared Tracy, said he had planned to pay for the $12,000 HVAC systems for his daughter’s new apartment, but with the assistance of Lennox and RE Michel, Service Experts of Raleigh was able to present Kyla’s family an invoice printed with the following:

“We’re honored to present you with a full heating and AC system free of charge as long as we can all have a hug.”

The employees at Service Experts of Raleigh were overwhelmed to help provide such a precious girl with a much-deserved place of her own that allows her to maneuver her wheelchair safety and efficiently. But it’s not over yet. Kyla’s family is working to purchase a wheel-chair compatible vehicle to better transport Kyla and her family. To find out more or to donate to the family’s van, please go to their GoFundMe account.

Contact Us