What to Expect During an AC Repair Appointment

June 25, 2016

So, without notice your air conditioner needs repair at your Champaign home and you don’t know what that entails. It’s stressful enough to welcome an A/C system repair technician into your home, but then to not be sure what they’re going to do could add even more unnecessary stress. No worries! Chief / Bauer Service Experts Heating & Air Conditioning is here to fill you in on the standard A/C system repair process so you can be ready when an expert AC service technician needs to come out to your house.

AC Repair Starts Simple

When the service tech arrives, the first thing they should do is ask to see the thermostat. It might sound ridiculous, but they need to inspect it to verify that it’s not simply a thermostat settings issue. The technician will verify the thermostat is flipped to cool and then decrease the temperature to see if that will trigger the air conditioning system. A faulty or incorrectly connected wire could be the culprit that’s standing in the way of you and a comfortable home.

If this doesn’t fix the problem, the technician may request to see your circuit breaker box. They might set the circuit switches to off and then back to on to see if that resolves the issue with your air conditioning system.

Getting to the nitty-gritty of AC Repair

The repairman will then likely ask you to see the air conditioning equipment. Same as a doctor, the repairman will start their trial and error discovery process. There are many things that could be the cause for an air conditioning system that isn’t operating properly, and it’s up the service tech to check all the possible reasons starting from the most frequent issues to the least. The diagnostic process could take anywhere from five minutes to an hour, possibly longer.

During the AC diagnosis, they will likely check the air filter to verify it’s not blocked or requires replacing. They will check the A/C system’s refrigerant levels, verify the air condenser fan is rotating properly, verify that the size of your AC is appropriate for the size of your home, and check the electronics, safety controls, and wiring.

Have answers, will fix

Once the AC service tech has discovered the problem, he should explain all your options to you. The conversation will generally start with the repairman explaining what the problem is, what part (if any) went out, how or why it went out, and how that part makes your A/C system operate.

The technician will then go into your options, which will entail replacing the part and resolving the trouble, but may also include upgrading parts of the A/C, the A/C system itself, or your whole heating and AC system. In certain cases, it may make more sense to buy an entire new heating and cooling system, especially if the A/C system is past its prime, or prone to breaking down again and end up causing you to spend more on air conditioning repairs in the long run. The technician will explain how much time, effort, and cost it will take to fix the problem.

The repairman might at this point explain what could have avoided the trouble or part failure and how to prevent a future problem from happening. This usually includes seasonal maintenance, which not only helps stop an air conditioning breakdown, but in most experiences also keeps your AC system’s warranty valid. Most expert AC repair businesses will offer a yearly maintenance plan so you don’t have to stress about making future HVAC tune-up appointments for your systems.

Finally, they will discuss the process for repairing the failed part or correcting the issue. If you elect that A/C system repair is better for you than buying an upgraded A/C system, the repairman will order any parts necessary and set up your follow-up appointment to fix your AC. Or, if the necessary part is already obtainable on their van, they will move forward with the air conditioning repair work with your consent.

Always know that throughout Champaign you’re in good hands with Chief / Bauer Service Experts Heating & Air Conditioning. Our technicians are NATE-certified and have been through extensive background checks so you can feel safe and sure with the technicians we send into your home. If you ever think of any questions about your air conditioning system or what to expect with your air conditioner repair, give us a call around the clock at 217-689-2469 and we’ll be happy to discuss the process.

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At Service Experts, our top priority is always the health and safety of our customers and team. We are following all COVID-19 (Coronavirus) public safety guidelines and adjusting our business practices as needed to ensure customer and employee wellbeing. As a precautionary measure, anyone working on behalf of Service Experts – including our technicians – is being asked to stay home for the recommended 14 day quarantine period if they are returning from out-of-country, have been exposed to a presumptive or confirmed case, or are feeling unwell. We are providing our technicians and other field employees with additional health and safety guidance to assist in keeping our customers and employees safe. Please be prepared to answer brief health and safety questions with our representative. We will continue to monitor the situation and will adjust our business practices as required. We recognize that this may be a particularly stressful time and want you to know that, we are committed to serving you and making your experience as easy as possible.