Chief/Bauer Service Experts Reviews

"He was courteous, informative and careful"

"Honor of the warranty, patience with explaining the process, and speed of resolution."

"they did a good job and Terry didn't leave until he was satisfied."

"technician did spend about 45 min on my furnace tune- up only reason I gave a 4 an not lower. technician was very aggressive and close to rude on trying to sell me on the maintenance agreement. he was so focused on selling the maintenance agreement he seemed put off to answer my questions about the efficiency on how my furnace was running. He came across as someone who was almost predicting my furnace was going to have problems and that is why I should sign the maintenance agreement. My furnace is less than 10 years old and was purchased from you guys."

"always prompt, on time, and does a great job"

"They behaved very professionally. In and out in less than an hour. Very friendly."

"helped set up thermostat program -- we worked together on it"

"Everyone was very professional and persistent in completing the job despite the numerous unpleasant issues that were encountered."

"All of our questions were answered and information was given to help us better understand the work being done."

"Nice service"

"This was an extended repair with 2 major components that required replacement. There was a mix up over parts that extended repair time, but Scott was focused and worked diligently through the several issues that arose. I was unpleasantly surprised that such a new system had major repairs in such a short time period."

"Because you are excellent."

"The service rep did a flush and used my washing machine's drain for the flush. Apparently, though they moved the washing machine back into place, they did not hook back up the drain. I just started laundry for the first time since the service visit and now have a huge water mess that I will have to clean up overnight and possible water damage to look forward to."

"This is a problem from the time when you put our new furnace in. You never told us that it required a drip. When our sump pump went out it hurt the furnace. But the problem is yours because you never told us our new furnace required a functioning sump pump. I consider this false selling on your part."

"He did a great job and explained everything to me in a very understanding way"

"prompt service and fast diagnosis of issue"

"Fast response"

"They were nice, and provide a good service"

"Kyle was polite and took extra time to check my furnace and follow up on an issue he thought could be a problem."

"Didn't expect sales rep to crawl into crawl space, especially in the clothes she was wearing!"

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"Item in question was repaired."

"The technician was thorough, pleasant, knowledgeable, and helpful."

"One slight problem- your tech must have turned off our gas and checked the igniter for restart. Now my gas fireplace pilot is out and I cannot relive it. According to Jesse, the pilot should stay lit year round. My husband really needs the heat of the gas fire logs to stay warm. Could a Chief tech come to relight it for me? I have a torn knee ligament and cannot kneel to relight it. Oopsj"

"Very helpful technician, easy to set up an appointment."

"He was outside...took care of the AC...never bothered me... left a Filter & left the information on the Deck for me to see ! Thanks!"

"Jeremy was very professional with my Mom knowing at 99 she thought for sure something was wrong with her furnace. After he checked it out and found nothing wrong and my Mom was still convinced there was he calmly and gently reassured her the furnace was fine. I praise him for staying calm and he never acted like she was bothersome. Thank you b"

"I think that the technician tried his best to solve the odor issue, but I'm not sure the initial attempt was fully successful."

"Gave me all the information I needed. The prices were fair."

"Good suggestions on surge protection, monitoring humidity, and armor protection plan"

"Tech was very personable,efficient and thorough."

"Matt did a great job."

"Technician courteous and explained what he did. He took time to answer questions and make suggestions."

"Courteous, patient, and accommodating dispatchers. Hard working technicians with excellent attitudes."

"Good service and he answered our questions well."

"I didnt watch the tune up but I assume everything on the checklist was tested properly"

"The guys did a good job of checking out the new furnace. They were knowledgeable Professional and friendly. The only reason I did not give them a 10 is that they wanted to sell me a surge protector for the furnace. I am on the plan where I am basically leasing the furnace, it is not mine, it belongs to Chief. If it needs a surge protector then that should have part of the installation. If it still needs it then it should be installed as a retrofit at no charge to me."

"Very courteous, and did a great job at cleaning our furnace"

"Professional and efficient. Chatted with me about potential future issues."

"Serviceman was very informative and professiomal."

"Technician was good, but some confusion on the length of the service warranty and coverage of the replacement filter."

"The tech was efficient and quick. Here on time."

"Jeremy and the trainee that accompanied him were very polite, professional and mindful of COVID safety measures."

"Nick explained things and was friendly and professional."

"timely and friendly."

"The three technicians who installed the furnace and AC were very good and professional. There was a need for some follow up visits in order to take care of some set up that wasnt done right and to take care of water that was found in the crawl space resulting from the tear out of the old air conditioning unit. (At least thats the guess of the technician)"

"we were quoted $1200+ and recommended replacement with new equipment and came with a surprise $100 travel fee for the free consultation. our competitive quote fixed the issue for $125 (including travel) with one of the identified components that had been quoted by chief bauer at $400 + additional travel fees."

"Good service. Very professional."

"He was friendly and efficient"

"Matt was on-time, professional, very friendly and easy to work with, gave good recommendations, and answered the few questions I had."

"Friendly, on time., knowledgeable."

"they use scare tactics on women. I did not ask your people to come into my house and tell me how all my water lines are wrong. If I had been home instead of my wife I would have kick this person out side."

"Prompt, efficient service. Explained all to my satisfaction."

"a little discrepancy between the scheduler and the consultant,,but misty worked it out to my and my wife's satisfaction."

"Service was prompt and thorough."

"Courtesy and knowledge"

"Jeremy is extremely thorough and as usual he fixed the problem"

"Tech was great and explained everything he did."

"on time, curteous,professional"

"Problem found and corrected in short order. Tech was very pleasant."

"Kyle was super polite and professional."

"Phoned in advance, arrived on time, took special care to be neat, and completed work quickly (allowing for unexpected need to replace a boiler component)."

"He arrived on time using COVAN proceedures and was very pleasant ."

"Very fast response"

"The technicians have always been personal, professional and knowledgeable. This visit was no exception."

"The technicians took time to listen to the issues we were having an all the relevant information before troubleshooting."

"Easy to schedule appointment. Timely arrival of tech. Very satisfactory work."

"He was on time, polite, respectful and did a great job."

"Scott was professional and friendly and did a good job for us."

"The man said all is good. I can only take him at his word"

"The installers? DeMarco and Seth were very nice and very mannerable . They also cleaned up after themselves very well. Scott, the initial repair person was very fair and honest in answering our questions regarding our old system & getting a new system. Misti also answered questions but I was surprised I didnt get a follow up call from her once we decided to install a new system since shes the one that gave us the quote."

"Excellence in procedure"

"answered questions well, without hesitation. Very respectful.Expressed care for the customer."

"technician was prompt and did a thorough job"

"I thought the low temperature differential in the south side air conditioner should have been picked up in the maintenance visit. That said the follow-up visit did an efficient and effective job.."

"On time, polite and thorough."

"Professional, quality work and support provided during the install / set up /clean up"

"Matthew is very knowledgeable and found the problem."

"I called on a Friday night around 8pm. Someone came around 9pm to check out the problem. They then arranged for someone to come back the next day (Sat.). That person came around 9am. I was not expecting such a quick response!"

"The technician explained what he would do and what he found."

"They replaced my AC next day while other company was telling me to wait for 2 weeks."

"Prompt. Identified problem quickly and repaired"

"Everything was good except technician did not remove sides of the air conditioner to clean coils. He sprayed water through the exterior grill which will not thoroughly clean coils. I've had my air conditioner shut down twice from dirty coils in the past."

"Nick was prompt, conscientious, friendly, and informative."

"They took care of the issues we had"

"Very happy with the service provided."

"Jeremy was engaging and seemed technically capable to a point. However, despite the company's advertising that they could service home well systems he was ultimately unable to prime the system and get water flowing after installation and I was forced to pay an additional $220 from a local Well Drilling company prime the pump to get water flowing. While speaking with the Well company I learned that: the system quoted and installed was over-sized (the pressure tank), likely over-priced by some hundreds of dollars, and that no documentation was provided on the pressure tank nor was there mention of the multi-year warranty for the tank."

"Efficient. Easy."

"Nice people"

"Thorough in the work done and courteous in explaining it"

"Efficient, helpful,courteous."

"I was very impressed with how quickly a technician was initially sent out, diagnosed the issue and then was back the next day to install the part. I could tell he is extremely knowledgeable which is a testament to your training program. I wish the rest of service provider industries would take a lesson from your company."

"Tech was very nice and explained things before and after the call."

"Needed more knowledge regarding the connecting of the unit to wifi. After trying to work with the thermostat I realized how complicated it was. Could have used a "walk through" of the thermostat."

"Quick, on time, friendly, helpful. Josh was very polite and was able to fix the problem while he was here. He is a great asset to your company."

"Tech was very efficient. He checked everything ."

"The problem was fixed."

"Replacement items were not immediately available and effected time on service call."

"The explanation about my options with the repair needed."

"Kyle was very considerate and wore mask and footies. He was very open with what we needed to do to keep our machine in best condition. He tried to clean our humidifier casing by scrubbing it outdoors with hose. He went beyond what was expected. We want him each time now!"

"Professional approach; seemingly thorough."

"Failure to place customer first in part order. Demonstrates arrogance of company relative to customers."

"Came out in rain initially, but couldn't finish due to lightening--completely understand. Followup appointment ordered 3 parts--only 2 came in on time. Installed those parts and the unit worked."

"very polite, answered all questions, looked at everything"

"Professional, thorough, friendly, efficient, knowledgeable"

"On time and very professional"

"He was super courteous, knew what he needed to do, and did just that quickly."

"Matt efficiently completed his tasks"

"Always room to improve."

"Scott is a through service expert. He is personable and professional. Scott makes sure that we are satisfied before he leaves our home."

"Good communication and nice to talk too."

"fast friendly peeps!"

"He was here within a hour of calling and was very kind and did a great job. Very pleased with him."

"very nice and good service"

"He was very friendly, informative, and detailed when cleaning out the air conditioner. He also wore his mask the entire time, and made it a point to keep adequate distance."

"Its still not right. The air still wont keep up"

"Prompt response on hot day"

"Tyler was excellent!"

"Did a great job, kept me informed about everything he was doing."

"He did a great job of checking for the leak, couldn't find one, but clearly to loose 7 lbs of Freon, there is a leak somewhere.....I suspect that you may have to come back and completely evac the system, fill it with nitrogen with a dye and check the line from the coil to outside compressor"

"The technician was great"

"I was able to get someone out here quickly who explained the issue and then fixed it."

"I dont like that these appts now feel like a severe sales call each time you come"

"Sorry I don't have the names of both the young men who came to my house. They were both informative and knowledgeable, friendly and polite."

"Technically professional, good listener to concerns and excellent customer skills!! Please share with Matthew."

"On time."

"Very thorough and very polite!"

"Thought Tyler did a very thorough inspection and gave a detailed explanation."

"Quick response time, quickly corrected issue, friendly"

"Michael was very courteous, pleasant, and efficient, and conducted his inspection in a timely manner."

"Jeremy! He was very professional and calm. Was able to explain without being overly complicated yet clear in his knowledge level. Very respectful. He could train folks on customer relations and service!"

"Professional, showed pride in job, knowledgeable"

"He was very professional, helpful and explained well the problem."

"Plumber was supposed to fix the mold smell in my dryer. He did something to the washer that was not requested and mold smell still in dryer. He did not spend but a few minutes on it (washer, not dryer as requested) and charged for not fixing problem. (Plumbing problem only)."

"Informative and thorough representative."

"tyler did a good job telling me every thing he did"

"Great service, professional and polite"

"Did a good job as far as I could see"

"staff and service person very friendly and prompt."

"Scott was extremely professional and explained things clearly and concisely. He was clearly knowledgeable in his field, and was timely in his execution; which included a trip to a local parts warehouse to obtain parts, in which he brought back and promptly installed. Thank you for a great experience Scott and team!!"

"Tyler was very thorough and answered any questions I had."

"Always good service."

"The technician failed to turn a safety switch back on in the outside unit so we had no air conditioning. We didn't realize there was a problem until the house got very hot."

"Professional service from our technician. Very good guy. Thorough."

"The actual service was fine, but the technician arrived quite late. I understand that it was an extraordinarily warm day, but I would have appreciated updates on the arrival time. I called the office twice to get updates."

"Had a 2-4 appointment window and technician arrived at 5:20. When replacing the outdoor compressor fan a wire was crimped causing it to spark, throw the breakers, cease running, and cause the house to warm. After-hours service was called and they found the problem."

"Very knowledgeable & friendly"

"professional,, hard working, courteous"

"Satisfied with service, but, seems like we just had this problem and paid a lot of money to have it repaired and now the same thing happened again. ($1,300 to get it repaired again)."

"Both Scott and Bob were very professional. They explained every step in the process."

"I was pleased with the return time!"

"He consulted with another technician for a second opinion concerning the A/C to ensure the correct diagnosis was made and the proper repair applied. He was very diligent and spoke several times with me to update his progress."

"Boston seemed to be very good at checking everything out"

"The professional service I received from the technician"

"Punctual and did the required work in a timely manner."

"The technician arrived as scheduled, worked quickly and efficiently and explained his inspection summary."

"The tech correctly diagnosed the problem. The sales rep Andrew gave a really high estimate. 9403 dollars, I got a second estimate from someone else and it was 4636 dollars. Literally half as much, same efficiency and size AC. Why was Chief bauer so much more? It was ridiculous."

"Tyler was very easy to work with. He was efficient and competent, and answered every question I had thoroughly. He has warned me that the AC's run capacitor is functioning below ideal and I may have to replace it this summer, and quoted me a $99 fee for that (plus, I assume, a service call fee of some kind). He didn't mind chatting a bit with a lonely singled old lady, and shared a photo of his dogs when he found out my career is owner of C-U Pet Sitting Service. He was a delightful person."

"Jeremy is great!! He is very thorough, honest, and forthcoming. He is also very professional, respectful and friendly."

"The technician sorry I cant think of his name was very friendly and professional and answered all of my questions"

"Your representative showed up on time, programmed one of my thermostats, and did everything he was supposed to very efficiently."

"The technicians worked to get system working, however the emphasis on age of system over the specifics of the operational problems cause me to question the sincere effort to repair versus the "sales pitch" and insistence to charge "diagnostic fee". I was also told that the capacitor was replaced on Friday night, but I guess they took it off when the system breaker was tripped, because then a capacitor was put on Monday. Questionable reports."

"Paul was very friendly and personable, he listened to our problem, got the material to deal with it, and got the job done efficiently and well. And our outdoor faucet is working well and no longer flooding our basement. What more could we ask?"

"My blower on my furnace that worked all winter and was turned on by your people no longer works and told by another company will now cost me 450 to fix"

"Nick was great - worked with our not-so-functioning front door, went above and beyond cleaning our outdoor unit."

"CJ made the whole non-contact process so easy. He also explained everything that he was going to do. Thank you ,CJ."

"Tech was great. Serviced A.C. inside and out and offered good advice. Friendly and thorough."

"Service person knowledge of problem. Of course my Lennox iComfort gave him a code as to what the problem was but he was very courteous & answered all my questions & was concerned that the unit keep working while the part was ordered & replaced"

"Courteous, knowledgeable, and helpful with my questions, as well as spotted out some potential things to look out for."

"He was extremely efficient and thoroughly got the job done. We only want this repairman in the future."

"Nick was very personable and seemed to do an efficient job."

"Tyler, tech, was very informative and did a good job."

"The service expert went out of his way to find where a hose went to in my crawl space . He was very knowledgeable. Excellent work ."

"Long story short your quote was $10,000. I called another Heating and Cooling company in our area and their quote was $200.00. So glad I got a second quote."

"Always a good job"

"The air conditioner was checked in quick and efficient manner."

"Checked all parts out."

"The technician was great"

"Technician was very professional and knew where to inspect to find the problem."

"The problem with our AC was diagnosed quickly. The tech and advisor who came out were very professional and clean. Came with masks and booties on. They were the very model of integrity by suggesting we call the original installers to help us save $, even though it wasn't Chief Bauer."

"I could not have asked it to go more smoothly"

"First thing ... the reason Ive waited so long to do this is to prove the point that the secondary heat exchanger IS not cracked and I DID NOT need a new furnace which was advised by your technician and your salesman that came to my house the next day to sell me a new furnace. Matt came out and never checked the flute or anything outside or in the attic. He went straight to furnace and took apart to get to secondarily heat exchanger. Told me it was cracked and needed new one, but then could not quarentee me that furnace would work after $1200.00 part from your company. So I agreed to talk to salesman and get new furnace. $5000.00 quote. My furnace is less was less than ten years old!! Thank God !!! Thank God!!! The financing did not go thru due to me just buying this house and only me here to pay for this. I then called out Kelso heating and cooling in St. Joseph Il. Wow!!! They went straight to my attic and also outside to check flute and ventilation! Guess what! There was a large chunk of ice in pipe so therefor furnace was shutting itself off due to preventive reasons. So it is now 06/2020!!! I still have same fur car working perfectly and have spent a total of $300.00 for three visits from Kelso heating and cooling and I am SO PLEASED that KELSOS dDID NOT lue to me and try and rip me off! I have passed this along to many people hoping they choose anyone over chief bauer!!! Thankyou for your time Lori Forster"

"Immediate attention to issue"

"Prompt, polite, did job well."

"You guys are always selling, service is secondary. didn't use to be this way. should be selling experts not service experts."

"The technicians who came, were trained, neat in their work and able to identify and repair the problem quickly."

"The technician was very courteous and fast but thorough"

"Tech. explained all procedures and results . Very friendly and careful about wearing mask and booties ."

"Very professional and informative. Gave me straight answers. At times tried to upsell a little too much."

"I trust that Josh knows what he is doing. He is professional and thorough."

"They had a tendency to stand kind of close while talking (considering the pandemic conditions). I guess they were also so flustered that they drove off without their tools. But, they did come back, close up the outside AC unit, and collect their things after I called them and pointed it out."

"It took 3 attempts and almost a week to get the service done. They originally brought the wrong part. They refused to call me ahead of time so I could meet the technicians there. I was lied to over the phone about the cost and grossly overcharged for 1 hour of work by 2 people. $1300 for labor. Part was under warranty."

"Matthew and Scott were both efficient and completed the repair before explaining to me what they each had done."

"I think you guys could have given me a MUCH better price on the repairs. I bought the A/C unit from you 6 years ago and both coils need replaced...even with preventative maintenance."

"Service was great."

"Scott provides great customer service in addition to fixing the problem right away. It was also late in the evening."

"Technician very courteous and respectful and knowledgeable"

"Very professional"

"Explained what was to be done and respected my home"

"We always get treated well by professionals."

"Technician was knowledgeable and finished his work quickly."

"Matt showed me photo of biological growth and explained that to fix the problem was to get a UV light - but when I called the office and talked with Jeremy and asked what would cause the growth (never had this issue on previous system or current system) was told it was because it's wet in the AC unit. I feel like the UV light setup is expense and does not address the cause of the problem. Explained that our $12,000 top of the line system can't seem to get the humidity under 60%. If there is concern about air quality or mold - why shouldn't it be tested and removed. After 30 minutes on the phone felt that my concerns where not heard."

"Everything went well. No mess, no problem."

"I received a phone call that the service engineer (Drew) was on his way. Fast and efficient."

"Fit me in on a busy day and problem was solved quickly"

"We were very satisfied. Spoke with Misty about the installation of a tankless hot water heater and within 2 hours Jeremy was there to install it. Great job to both."

"100 percent Professional"

"Quick, efficient, helpful"

"Efficient, no face to face contact accomplished easily."

"They did what they came to do and did everything proffessionaly."

"They were here more to sell me a new AC unit rather than maintain the current one. They quoted me a price of about $600 just for a bare minimum of repairs, to see what else may be wrong. And then they recommended a new unit. The next company I called fixed the AC for $150."

"The job was done quickly and neatly. Have not used AC yet but the time is soon."

"Very professional and courteous"

"Service was responsive to questions and needs."

"Detailed and answered all my questions."

"Scott talks so much. He was involved with my service call for almost 1hour. He talked a lot about his personal life and he and Andrew spent a long time in their truck writing about the visit when they were done. I kept waiting for my visit summary. I had other things I needed to be doing."

"Scott is personable, knowledgeable, and thorough! We request him for all of our heating and air conditioning needs!"

"He explained things in depth and clearly."

"Good tech,very friendly,and willing to do his job"

"Took time to explain the ins and outs of the aircondition system. Also gave me some ideas as to what I can do to better my air unit in the future."

"Given the circumstances (CoVID-19), they did a nice job. I was surprised to hear of the "oil leak" in my AC unit for the first time."

"Drew was polite, thorough and was a problem solver."

"On time, clean, wearing mask."

"Always the best in customer service"

"Your service techs have all acted in a professional manner. Boston is polite, gets the job done and explains everything in an easy to understand manner. Re: the last question - I honestly don't know how competitive your pricing is which is why I did not rank that question with a #10"

"Great attitude and info"

"The technician communicated well with us. He was honest about what he did and did not do, filled out the forms thoroughly, and answered any questions I had supportively."

"Josh was professional and knowledgeable but was not pushy about trying to sell us more than we needed."

"Thorough but quick"

"Because of the restrictions, there was no checking of the furnace/blower unit."

"Tech checked to make sure I was comfortable with him coming into my house, and was also very willing to answer the questions I asked him."

"Jeff was very helpful with explaining the different advantage plans and the technicians the next day who installed everything were great also. They played down mats to not track in mud because it was raining. They cleaned up everything and explained how to use everything before they left."

"It all went very well."

"Doug was very efficient and very pleasant"

"Very simple for me and service rep was very patient on the phone and very informative"

"Clean friendly efficient"

"I appreciated his integrity. When it turned out the compressor wasn't the problem, even though the prior technicians diagnosed that it was, he explained it and charged for only the contactor. I also appreciated his ability to gauge my knowledge of the system and provide more in-depth answers as the discussion went on"

"Clearly communicated. Did a thorough job. Summarized findings with me."

"I am disappointed that the technician was not able to check anything on the inside of the house. I know this was not chiefs fault but I think it was important to note"

"The technician was on time, thorough, and also helped us figure out some stuff about our utilities/home! I'm sorry that I do not remember his name."

"He was able to diagnosed the problem and install the new thermostat quickly"

"Tech seemed very knowledgeable of tha AC problem."

"He was efficient, courteous, and competent."

"I think they did a thorough inspection. Even put the cover of the water spigot back on."

"He explained what he is doing and if had any issues"

"Boston seemed to be very thorough in checking over my system. He gave intelligent descriptions of possible upgrades. He was patient with my questions, gave good explanations. He wore a mask, and coverings on his shoes. He was respectful - and very nice and personable. I was so impressed!"

"Tech seemed knowledgeable, was informative, polite but left minor footprint on white carpet when turning on unit from control on wall."

"Scott (svc) was excellent. Your service technicians are great. However was not informed in advanced that a sales person (Misti Meiners) would be with him. Would not have agreed to that because my husband must not have exposure to Copvid-19. Because of Scott's explanation of cost and age of my A/C system I called Misti back and invited her to come and take measurements and discuss the options the next day. She brought a tech (that's 4 people from Bauer in 2 days) and she spent 1 hour & 15 minutes taking measurements and trying to figure out what system should replace what we have because the space is small. Again, because of Steve's health and my prior appointments, I told her I did not want a long conversation after waiting for over an hour about the proposal, I wanted it to be email to me with all the appropriate details. I have yet to receive the email with the proposal and frankly have concerns about Misti's expertise since she was in her car researching via the Internet what A/C options for our home. If we install a new system this year, it will have to be installed soon since we may be traveling after Mid-May. But I would like someone else Scott or someone with technical expertise to talk to me about what system I should get, why it is preferable, what the cost will be including replacing the UV light, and how quickly it can be installed."

"Tech was very thorough and friendly."

"I have full confidence in Jeremy the technician , he is great, and so is Rhondda who makes the appointments and satisfies my special requests."