Chief/Bauer Service Experts Reviews

"I had hoped that the estimated arrival time (10-12) would work. I didn't receive a phone call until 12:30, saying they were going to be late....I'd already figured that out. Had I known my morning would be free, I could have run some errands. At 1:30 the technician arrived, and things went well from there on. I realize estimates are just that.....estimated......and some jobs take more time than others. I just wish I'd been notified earlier."

"Greta group of guys-excellent work and fast!"

"Service people are always very tech savvy, polite and respectful. Even our pets love them!"

"The technician arrived on time and replaced the damage component quickly. The part had been ordered a day or two previously, and was installed the day Chief /Bauer received it. I have Platinum service and this was honored."

"On time, friendly, personable, took his time with the wall monitor until it worked, explained when and what I needed next and went over the form he left with me."

"He was quick and Sat He did every thing great and explain every he did"

"Nick was pleasant, talkative and performed a quick/professional service. i was also able to get scheduled within a week after I called to set up the appointment"

"as customer I'm looking for dependable and job done right, I'm happy with great service thank you."

"The service provided was excellent as always"

"System service call results were satisfactory but cause was not completely or readily confirmed."

"He noticed we didn't have some of the settings set up with our thermostat. So he showed up how to use it. Described everything so we could understand how to use it and benefit from it."

"Friendly, quick service on a holiday."

"Tech did a follow up due to problem created by previous tech."

"The technician was very knowledgable and was able to remedy some persistent issues. He was also great at explaining things. I have requested him for all my future appts."

"Matt was professional and took the time to explain what he found during his inspection and maintenance work."

"Took time to answer questions, knowledgeable, and friendly and very respectful."

"Quality work"

"Quick, efficient, and came out on Christmas eve!"

"Fixed our humidifier that was wired incorrectly"

"Chief Bauer technician has called on 12/25 and came out and the problem seem to be fixed, realized the next day that it still wasn't working properly, called and Nick talked me through setting the thermostat and it seemed to be working properly, but then on Sunday the 27th, it was still not working and Scott came out and worked on the furnace, so far so good! I was impressed since they had to come out on Christmas day and when I said it was for my 87 year old Mother, they made a point of coming out there. So appreciative!!"

"Quick to respond to service request. Friendly. Found unlikely problem fairly quickly."

"Information was told to the man working for me but not to me the homeowner! No paperwork was left to give me a record of what was done!"

"Did operations none of the previous technicians did in the past."

"Arrived quickly and kept us informed on current status and possible future expenses"

"The problem came back just about a week later."

"He noticed that the air flow was too high and lowered it. Its not something I would have known was an issue. I appreciated that."

"Normally Im very pleased and please understand that Josh was wonderful but we discovered that the person who put the part in a year ago from Chief Bauer installed it improperly. I am now on day three of no heat during Christmas because of this mistake. That makes it hard to understand how to proceed with confidence."

"Excellent attitude"

"Because of a family problem I did not speak to the technician when he finished. He was very respectful of the family situation and properly did not intrude. However, I saw he had some recommendations and repairs that I would have discussed with him, and would still like to discuss. (I can't read his name.)"

"On time, asked if I had any questions, offered some additional services without being pushy."

"Professional routine service with contact-free visit and technician properly masked."

"Both Scott and Bob worked efficiently and were friendly. While working in the basement they also pointed out some potential issues to fix in order to have my house be more energy efficient"

"Disappointed in water and lack of clean up left in the basement and stairway"

"Prompt courteous service"

"Well satisfied. I never give 10."

"Josh was very thorough in his inspection and cleaning of the heating system. He was also very patient with me and my questions. He also found a problem with some of the venting and insulating and was able to get the work scheduled for the following day. I truly appreciate his dedication to making sure the system works safely and correctly."

"nice tech very good"

"Nick spent time to determine the reason why the furnace wasnt working."

"I called on Dec 1 for a furnace check-up appointment as part of my maintenance plan and they were able to send someone out on Dec 2. Technician was great, too."

"Very friendly and professional"

"excellent as always. found issue with pressure switch and got part replaced quickly."

"The technician was very through"

"Extremely knowledgeable and courteous."

"Completed the job."

"They completed the work in a reasonable amount of time, the price was fair and the tech was patient with my questions."

"They were very good and looked like they did a good job."

"I wasn't present when the technician came on November 20, 2020 but my husband said that technician was saying that our flame sensor was dirty, which made it sound like it was caused by us and that we needed to renew our plan (which I'm sure it's a job requirement). Unfortunately, he didn't correct the flame sensor issue because less than a week later on Thursday November 26, 2020 (Thanksgiving Day) we were experiencing the same problem that the technician "supposedly" had fixed on November 20, 2020"

"Good service, very knowledgeable, friendly technician."

"The workers were quick and efficient."

"The repair was done quickly and efficiently. I am recovering from surgery and the technician went above and beyond for me as he was leaving. One of my gutter extensions had blown off in the strong winds and was laying in my yard. We were supposed to get heavy rain later that day. I am not able to walk on uneven surfaces yet. He spotted it in my yard and attached it back to my gutter for me. It took him just a few seconds but it was so helpful to me. I sooooo appreciated his kind gesture."

"Josh knew what he was doing."

"Went above and beyond to ensure quality and professional work."

"The availability time for an appointment was quick. The situation was handled right away & was very much appreciated!"

"Call back the next day. No heat"

"Service was great and the technician was first rate."

"They technician was considerate, respectful, and efficient. I was well informed and felt comfortable and secure in the service and the report."

"."

"The only thing I didn't like was the attempt to sell me very expensive additional services (surge protector and wetness alarm) based solely on the rationale of "we recommend it" and a description of a possible worst case scenario of what possibly might conceivably happen if I'm really really unlucky. Leave marketing to your salesmen. Don't make your technicians do it."

"Nick was friendly, thorough and knowledgeable"

"Did a good job of explaining things"

"Great service"

"Work was done efficiently and questions answered"

"Matthew was prompt, courteous, well versed in his job."

"The professional service I received from the representative"

"He was courteous, informative and careful"

"Honor of the warranty, patience with explaining the process, and speed of resolution."

"they did a good job and Terry didn't leave until he was satisfied."

"technician did spend about 45 min on my furnace tune- up only reason I gave a 4 an not lower. technician was very aggressive and close to rude on trying to sell me on the maintenance agreement. he was so focused on selling the maintenance agreement he seemed put off to answer my questions about the efficiency on how my furnace was running. He came across as someone who was almost predicting my furnace was going to have problems and that is why I should sign the maintenance agreement. My furnace is less than 10 years old and was purchased from you guys."

"always prompt, on time, and does a great job"

"They behaved very professionally. In and out in less than an hour. Very friendly."

"helped set up thermostat program -- we worked together on it"

"Everyone was very professional and persistent in completing the job despite the numerous unpleasant issues that were encountered."

"All of our questions were answered and information was given to help us better understand the work being done."

"Nice service"

"This was an extended repair with 2 major components that required replacement. There was a mix up over parts that extended repair time, but Scott was focused and worked diligently through the several issues that arose. I was unpleasantly surprised that such a new system had major repairs in such a short time period."

"Because you are excellent."

"The service rep did a flush and used my washing machine's drain for the flush. Apparently, though they moved the washing machine back into place, they did not hook back up the drain. I just started laundry for the first time since the service visit and now have a huge water mess that I will have to clean up overnight and possible water damage to look forward to."

"This is a problem from the time when you put our new furnace in. You never told us that it required a drip. When our sump pump went out it hurt the furnace. But the problem is yours because you never told us our new furnace required a functioning sump pump. I consider this false selling on your part."

"He did a great job and explained everything to me in a very understanding way"

"prompt service and fast diagnosis of issue"

"Fast response"

"They were nice, and provide a good service"

"Kyle was polite and took extra time to check my furnace and follow up on an issue he thought could be a problem."

"Didn't expect sales rep to crawl into crawl space, especially in the clothes she was wearing!"

"."

"Item in question was repaired."

"The technician was thorough, pleasant, knowledgeable, and helpful."

"One slight problem- your tech must have turned off our gas and checked the igniter for restart. Now my gas fireplace pilot is out and I cannot relive it. According to Jesse, the pilot should stay lit year round. My husband really needs the heat of the gas fire logs to stay warm. Could a Chief tech come to relight it for me? I have a torn knee ligament and cannot kneel to relight it. Oopsj"

"Very helpful technician, easy to set up an appointment."

"He was outside...took care of the AC...never bothered me... left a Filter & left the information on the Deck for me to see ! Thanks!"

"Jeremy was very professional with my Mom knowing at 99 she thought for sure something was wrong with her furnace. After he checked it out and found nothing wrong and my Mom was still convinced there was he calmly and gently reassured her the furnace was fine. I praise him for staying calm and he never acted like she was bothersome. Thank you b"

"I think that the technician tried his best to solve the odor issue, but I'm not sure the initial attempt was fully successful."

"Gave me all the information I needed. The prices were fair."

"Good suggestions on surge protection, monitoring humidity, and armor protection plan"

"Tech was very personable,efficient and thorough."

"Matt did a great job."

"Technician courteous and explained what he did. He took time to answer questions and make suggestions."

"Courteous, patient, and accommodating dispatchers. Hard working technicians with excellent attitudes."

"Good service and he answered our questions well."

"I didnt watch the tune up but I assume everything on the checklist was tested properly"

"The guys did a good job of checking out the new furnace. They were knowledgeable Professional and friendly. The only reason I did not give them a 10 is that they wanted to sell me a surge protector for the furnace. I am on the plan where I am basically leasing the furnace, it is not mine, it belongs to Chief. If it needs a surge protector then that should have part of the installation. If it still needs it then it should be installed as a retrofit at no charge to me."

"Very courteous, and did a great job at cleaning our furnace"

"Professional and efficient. Chatted with me about potential future issues."

"Serviceman was very informative and professiomal."

"Technician was good, but some confusion on the length of the service warranty and coverage of the replacement filter."

"The tech was efficient and quick. Here on time."

"Jeremy and the trainee that accompanied him were very polite, professional and mindful of COVID safety measures."

"Nick explained things and was friendly and professional."

"timely and friendly."

"The three technicians who installed the furnace and AC were very good and professional. There was a need for some follow up visits in order to take care of some set up that wasnt done right and to take care of water that was found in the crawl space resulting from the tear out of the old air conditioning unit. (At least thats the guess of the technician)"

"we were quoted $1200+ and recommended replacement with new equipment and came with a surprise $100 travel fee for the free consultation. our competitive quote fixed the issue for $125 (including travel) with one of the identified components that had been quoted by chief bauer at $400 + additional travel fees."

"Good service. Very professional."

"He was friendly and efficient"

"Matt was on-time, professional, very friendly and easy to work with, gave good recommendations, and answered the few questions I had."

"Friendly, on time., knowledgeable."

"they use scare tactics on women. I did not ask your people to come into my house and tell me how all my water lines are wrong. If I had been home instead of my wife I would have kick this person out side."

"Prompt, efficient service. Explained all to my satisfaction."

"a little discrepancy between the scheduler and the consultant,,but misty worked it out to my and my wife's satisfaction."

"Service was prompt and thorough."

"Courtesy and knowledge"

"Jeremy is extremely thorough and as usual he fixed the problem"

"Tech was great and explained everything he did."

"on time, curteous,professional"

"Problem found and corrected in short order. Tech was very pleasant."

"Kyle was super polite and professional."

"Phoned in advance, arrived on time, took special care to be neat, and completed work quickly (allowing for unexpected need to replace a boiler component)."

"He arrived on time using COVAN proceedures and was very pleasant ."

"Very fast response"

"The technicians have always been personal, professional and knowledgeable. This visit was no exception."

"The technicians took time to listen to the issues we were having an all the relevant information before troubleshooting."

"Easy to schedule appointment. Timely arrival of tech. Very satisfactory work."

"He was on time, polite, respectful and did a great job."

"Scott was professional and friendly and did a good job for us."

"The man said all is good. I can only take him at his word"

"The installers? DeMarco and Seth were very nice and very mannerable . They also cleaned up after themselves very well. Scott, the initial repair person was very fair and honest in answering our questions regarding our old system & getting a new system. Misti also answered questions but I was surprised I didnt get a follow up call from her once we decided to install a new system since shes the one that gave us the quote."

"Excellence in procedure"

"answered questions well, without hesitation. Very respectful.Expressed care for the customer."

"technician was prompt and did a thorough job"

"I thought the low temperature differential in the south side air conditioner should have been picked up in the maintenance visit. That said the follow-up visit did an efficient and effective job.."

"On time, polite and thorough."

"Professional, quality work and support provided during the install / set up /clean up"

"Matthew is very knowledgeable and found the problem."

"I called on a Friday night around 8pm. Someone came around 9pm to check out the problem. They then arranged for someone to come back the next day (Sat.). That person came around 9am. I was not expecting such a quick response!"

"The technician explained what he would do and what he found."

"They replaced my AC next day while other company was telling me to wait for 2 weeks."

"Prompt. Identified problem quickly and repaired"

"Everything was good except technician did not remove sides of the air conditioner to clean coils. He sprayed water through the exterior grill which will not thoroughly clean coils. I've had my air conditioner shut down twice from dirty coils in the past."

"Nick was prompt, conscientious, friendly, and informative."

"They took care of the issues we had"

"Very happy with the service provided."

"Jeremy was engaging and seemed technically capable to a point. However, despite the company's advertising that they could service home well systems he was ultimately unable to prime the system and get water flowing after installation and I was forced to pay an additional $220 from a local Well Drilling company prime the pump to get water flowing. While speaking with the Well company I learned that: the system quoted and installed was over-sized (the pressure tank), likely over-priced by some hundreds of dollars, and that no documentation was provided on the pressure tank nor was there mention of the multi-year warranty for the tank."

"Efficient. Easy."

"Nice people"

"Thorough in the work done and courteous in explaining it"

"Efficient, helpful,courteous."

"I was very impressed with how quickly a technician was initially sent out, diagnosed the issue and then was back the next day to install the part. I could tell he is extremely knowledgeable which is a testament to your training program. I wish the rest of service provider industries would take a lesson from your company."

"Tech was very nice and explained things before and after the call."

"Needed more knowledge regarding the connecting of the unit to wifi. After trying to work with the thermostat I realized how complicated it was. Could have used a "walk through" of the thermostat."

"Quick, on time, friendly, helpful. Josh was very polite and was able to fix the problem while he was here. He is a great asset to your company."

"Tech was very efficient. He checked everything ."

"The problem was fixed."

"Replacement items were not immediately available and effected time on service call."

"The explanation about my options with the repair needed."

"Kyle was very considerate and wore mask and footies. He was very open with what we needed to do to keep our machine in best condition. He tried to clean our humidifier casing by scrubbing it outdoors with hose. He went beyond what was expected. We want him each time now!"

"Professional approach; seemingly thorough."

"Failure to place customer first in part order. Demonstrates arrogance of company relative to customers."

"Came out in rain initially, but couldn't finish due to lightening--completely understand. Followup appointment ordered 3 parts--only 2 came in on time. Installed those parts and the unit worked."

"very polite, answered all questions, looked at everything"

"Professional, thorough, friendly, efficient, knowledgeable"

"On time and very professional"

"He was super courteous, knew what he needed to do, and did just that quickly."

"Matt efficiently completed his tasks"

"Always room to improve."

"Scott is a through service expert. He is personable and professional. Scott makes sure that we are satisfied before he leaves our home."

"Good communication and nice to talk too."

"fast friendly peeps!"

"He was here within a hour of calling and was very kind and did a great job. Very pleased with him."

"very nice and good service"

"He was very friendly, informative, and detailed when cleaning out the air conditioner. He also wore his mask the entire time, and made it a point to keep adequate distance."

"Its still not right. The air still wont keep up"

"Prompt response on hot day"

"Tyler was excellent!"

"Did a great job, kept me informed about everything he was doing."

"He did a great job of checking for the leak, couldn't find one, but clearly to loose 7 lbs of Freon, there is a leak somewhere.....I suspect that you may have to come back and completely evac the system, fill it with nitrogen with a dye and check the line from the coil to outside compressor"

"The technician was great"

"I was able to get someone out here quickly who explained the issue and then fixed it."

"I dont like that these appts now feel like a severe sales call each time you come"

"Sorry I don't have the names of both the young men who came to my house. They were both informative and knowledgeable, friendly and polite."

"Technically professional, good listener to concerns and excellent customer skills!! Please share with Matthew."

"On time."

"Very thorough and very polite!"

"Thought Tyler did a very thorough inspection and gave a detailed explanation."

"Quick response time, quickly corrected issue, friendly"

"Michael was very courteous, pleasant, and efficient, and conducted his inspection in a timely manner."

"Jeremy! He was very professional and calm. Was able to explain without being overly complicated yet clear in his knowledge level. Very respectful. He could train folks on customer relations and service!"

"Professional, showed pride in job, knowledgeable"

"He was very professional, helpful and explained well the problem."

"Plumber was supposed to fix the mold smell in my dryer. He did something to the washer that was not requested and mold smell still in dryer. He did not spend but a few minutes on it (washer, not dryer as requested) and charged for not fixing problem. (Plumbing problem only)."

"Informative and thorough representative."

"tyler did a good job telling me every thing he did"

"Great service, professional and polite"

"Did a good job as far as I could see"

"staff and service person very friendly and prompt."

"Scott was extremely professional and explained things clearly and concisely. He was clearly knowledgeable in his field, and was timely in his execution; which included a trip to a local parts warehouse to obtain parts, in which he brought back and promptly installed. Thank you for a great experience Scott and team!!"

"Tyler was very thorough and answered any questions I had."

"Always good service."

"The technician failed to turn a safety switch back on in the outside unit so we had no air conditioning. We didn't realize there was a problem until the house got very hot."

"Professional service from our technician. Very good guy. Thorough."

"The actual service was fine, but the technician arrived quite late. I understand that it was an extraordinarily warm day, but I would have appreciated updates on the arrival time. I called the office twice to get updates."

"Had a 2-4 appointment window and technician arrived at 5:20. When replacing the outdoor compressor fan a wire was crimped causing it to spark, throw the breakers, cease running, and cause the house to warm. After-hours service was called and they found the problem."

"Very knowledgeable & friendly"

"professional,, hard working, courteous"

"Satisfied with service, but, seems like we just had this problem and paid a lot of money to have it repaired and now the same thing happened again. ($1,300 to get it repaired again)."

"Both Scott and Bob were very professional. They explained every step in the process."

"I was pleased with the return time!"

"He consulted with another technician for a second opinion concerning the A/C to ensure the correct diagnosis was made and the proper repair applied. He was very diligent and spoke several times with me to update his progress."

"Boston seemed to be very good at checking everything out"

"The professional service I received from the technician"

"Punctual and did the required work in a timely manner."

"The technician arrived as scheduled, worked quickly and efficiently and explained his inspection summary."

"The tech correctly diagnosed the problem. The sales rep Andrew gave a really high estimate. 9403 dollars, I got a second estimate from someone else and it was 4636 dollars. Literally half as much, same efficiency and size AC. Why was Chief bauer so much more? It was ridiculous."

"Tyler was very easy to work with. He was efficient and competent, and answered every question I had thoroughly. He has warned me that the AC's run capacitor is functioning below ideal and I may have to replace it this summer, and quoted me a $99 fee for that (plus, I assume, a service call fee of some kind). He didn't mind chatting a bit with a lonely singled old lady, and shared a photo of his dogs when he found out my career is owner of C-U Pet Sitting Service. He was a delightful person."

"Jeremy is great!! He is very thorough, honest, and forthcoming. He is also very professional, respectful and friendly."

"The technician sorry I cant think of his name was very friendly and professional and answered all of my questions"

"Your representative showed up on time, programmed one of my thermostats, and did everything he was supposed to very efficiently."

"The technicians worked to get system working, however the emphasis on age of system over the specifics of the operational problems cause me to question the sincere effort to repair versus the "sales pitch" and insistence to charge "diagnostic fee". I was also told that the capacitor was replaced on Friday night, but I guess they took it off when the system breaker was tripped, because then a capacitor was put on Monday. Questionable reports."

"Paul was very friendly and personable, he listened to our problem, got the material to deal with it, and got the job done efficiently and well. And our outdoor faucet is working well and no longer flooding our basement. What more could we ask?"

"My blower on my furnace that worked all winter and was turned on by your people no longer works and told by another company will now cost me 450 to fix"

"Nick was great - worked with our not-so-functioning front door, went above and beyond cleaning our outdoor unit."

"CJ made the whole non-contact process so easy. He also explained everything that he was going to do. Thank you ,CJ."

"Tech was great. Serviced A.C. inside and out and offered good advice. Friendly and thorough."

"Service person knowledge of problem. Of course my Lennox iComfort gave him a code as to what the problem was but he was very courteous & answered all my questions & was concerned that the unit keep working while the part was ordered & replaced"

"Courteous, knowledgeable, and helpful with my questions, as well as spotted out some potential things to look out for."

"He was extremely efficient and thoroughly got the job done. We only want this repairman in the future."

"Nick was very personable and seemed to do an efficient job."

"Tyler, tech, was very informative and did a good job."

"The service expert went out of his way to find where a hose went to in my crawl space . He was very knowledgeable. Excellent work ."

"Long story short your quote was $10,000. I called another Heating and Cooling company in our area and their quote was $200.00. So glad I got a second quote."

"Always a good job"

"The air conditioner was checked in quick and efficient manner."

"Checked all parts out."

"The technician was great"

"Technician was very professional and knew where to inspect to find the problem."

"The problem with our AC was diagnosed quickly. The tech and advisor who came out were very professional and clean. Came with masks and booties on. They were the very model of integrity by suggesting we call the original installers to help us save $, even though it wasn't Chief Bauer."

"I could not have asked it to go more smoothly"

"First thing ... the reason Ive waited so long to do this is to prove the point that the secondary heat exchanger IS not cracked and I DID NOT need a new furnace which was advised by your technician and your salesman that came to my house the next day to sell me a new furnace. Matt came out and never checked the flute or anything outside or in the attic. He went straight to furnace and took apart to get to secondarily heat exchanger. Told me it was cracked and needed new one, but then could not quarentee me that furnace would work after $1200.00 part from your company. So I agreed to talk to salesman and get new furnace. $5000.00 quote. My furnace is less was less than ten years old!! Thank God !!! Thank God!!! The financing did not go thru due to me just buying this house and only me here to pay for this. I then called out Kelso heating and cooling in St. Joseph Il. Wow!!! They went straight to my attic and also outside to check flute and ventilation! Guess what! There was a large chunk of ice in pipe so therefor furnace was shutting itself off due to preventive reasons. So it is now 06/2020!!! I still have same fur car working perfectly and have spent a total of $300.00 for three visits from Kelso heating and cooling and I am SO PLEASED that KELSOS dDID NOT lue to me and try and rip me off! I have passed this along to many people hoping they choose anyone over chief bauer!!! Thankyou for your time Lori Forster"

"Immediate attention to issue"