Chief/Bauer Service Experts Reviews

"Kyle did a great job on an issue that was a little complicated"

"I just don't recommend. If someone asks specifically, I will give you glowing reviews."

"have been a long time customer"

"Aiden was great explained a n d answered all my questions"

"Very Satisfied."

"Everything good"

"Seemed done efficiently & professionaly. But time will tell."

"Satisfied with appt"

"Professional, do great work and so nice!"

"Consistent quality service."

"Always friendly and informative."

"Your technicians are the best."

"Mostly good but some tech are not"

"Always there when I need them."

"Great company to work with."

"The time line is always wrong. Example: arrival between noon and 2pm. Does not arrive till after 2pm. This is the Third time in a row this type of tardiness has happened."

"Young man knew what he was looking for and what he was doing. Since I was in the industry for over 35 years, I have a pretty good idea of what is going on."

"Chief Bower know my HVAC system"

"Good service very helpful explain everything that was going on"

"The tech seems to do a thorough job"

"Quality service and products"

"We have been customers for 20 years. We have never had an issue and outstanding service."

"very careful and respectful with being in a client's home"

"Two techs (two trucks) showed up. Both were very professional and pleasant. Gave me a briefing on what they were going to do. I've always been pleased with work done by your techs - been a long-time client."

"Quality service in a timely manner"

"Always friendly and answered all the questioned that I had"

"prompt, professional"

"excellent service"

"Outstanding professional service"

"Honest, efficient, explained everything and answered all questoins"

"The technician is extremely competent and explained everything"

"Great service and responses."

"Satisfied with work done."

"Technicians from Chief Bauer are always courteous, efficient and knowlegeable. They are always willing to provide helpful advice."

"Technicians from Chief Bauer are always courteous, efficient and knowlegeable. They are always willing to provide helpful advice."

"Good job and was efficient"

"The tech came in and checked what was needed.He gave me answers and explained all I needed."

"Service personnel were honest and eager to start work. Gave me the best price."

"Our technician was very knowledgeable and friendly."

"Great customer service"

"Great service."

"You do work nice prices"

"Service as been pretty good lately. There were several times in the past that getting equipment serviced timely, getting the right parts ordered, wanting to charge me for warranty parts and labor, and damage to existing duct work witless have made me mark as a 4."

"They have been my go-to company for all of my heating/colling. They installed both my A/c and my furnace and have provided excellent service."

"Michael was very helpful explaining to us about the humidity control we had, which we didn't know about. He was very courteous and friendly."

"Quick efficient friendly"

"Courteous staff. Staff who listens. Staff who address with cheerfulness our minor concerns."

"Good service. Polite and helpful service people"

"Been using Chief Bauer for a long time now.and we really enjoyed the service they provide for us."

"They overlooked a serious problem that ultimately resulted in a water leak that ruined my dining room floor. I thought it was a water heater leak, called a plumber and he found it."

"Good job"

"Kyle Spesard is a true professional in all aspects from the time he arrived to completing. His trouble shooting is excellent and follow up is the best. Kyle is the absolute professional and resolved our problem. Please let Kyle know we appreciate his service."

"Because the technician was on point again"

"Your technician is awesome. Very knowledgeable and friendly. Sealed up my unit like it should of been when installed. Gave me helpful tips to help me save mo ey and help my unit run easier."

"always outstanding service, show up on time, clean up after themselves, keep us informed, polite, professional, and the advantage plan is amazing"

"Satisfied with service for the last 27 years."

"Very patient with me"

"Responsible and friendly service. Reasonable prices."

"Service"

"Wonderful and pleasant service people."

"Very prompt and through in inspection and maintenance of our Air Conditioning system"

"The technician is inexperienced. I cannot tell his technical skills, but he did not clean the external unit of my aircon and did not change the air filter. When I asked him to check my sump pump, he called the plumbers just to check it. It was part of the regular check and I do not know whether the process is changed now. When I had any experienced technician, I am satisfied with your service. When I had an inexperienced one like this, I do not want o continue to use your service. Please do some quality check for your staff."

"Very professional"

"Very Respectful..."

"Kyle and Jake were very professional and knowledgeable. They (Kyle) asked us if there were any concerns with the AC system. This simple question resulted in finding out the root cause of why our system was not performing well. After they performed their routine maintenance checks, Kyle asked me if he can take the temperature in the crawl space below the furnace because the AC system is performing fine. That is when he found the plenum with a large hole leaking air into the crawl space. Through time the furnace became unleveled and caused draining pan to leak water into plenum, resulting in rust and hole. This extra effort in discovering the problem is greatly appreciated. Our thought that the reason the AC system is having difficulty in performing was due to age and extremely high outside temperature."

"Have yet to have a bad experience with the service techs assigned with the task of providing us with the utmost quality of services to be rendered."

"Service techs were very helpful"

"Knowledgeable and polite personnel."

"Services provided were very helpful and very good"

"Prompt and friendly."

"Fast service, friendly, responsible."

"Always friendly and respectful."

"The technician was thorough and explained what he was doing"

"The technician was excellent"

"I have used Chief Bauer for 45 years and have always received prompt and excellent service. Every technician is different, and a few were racist gun protagonists, but they still did the job well."

"Employees were nice and pleasant."

"The installation team was prompt and fixed the problem right away. They answered my questions and made sure the furnace wasnt leaking before leaving."

"Prompt, courteous service"

"Very friendly and worked around my schedule"

"I make it a rule not to make recommendations....the service is very good."

"very good service. mostly excellent"

"Quick response"

"Schedulers are friendly and helpful, service is prompt (yesterday it was unbelievably prompt), technicians are generally very knowledgeable and nice - especially the one yesterday - Kyle is definitely a 10!!!"

"Very knowledgeable and very thorough"

"David was prompt. Answered all my questions."

"Michael was fantastic!"

"They have satisfied me after having ac issues"

"Service is always excellent!"

"Very quick response and service"

"The professional service I received from the technician"

"For 903 W. Eads, I got a report for the inspection performed. However, for 904 W. Wascher, I got a report BUT did not get a receipt for the capacitor that was installed in the Heat Exchanger in the back yard. Please, send me a receipt for this component. The address to send the receipt is: Jim Moser 205 Beringer Circle Urbana, Illinois 61802 Thank you, Jim Moser"

"We've used Chief Bauer for years and have been satisfied on the whole."

"Chief Bauer has aways been available when I have needed service."

"Technicians are always courteous, thorough & explain what they did & found & what are their recommendations, but they are not pushy"

"Very professional and answered all of our questions."

"Knowledgeable, professional technicians"

"They came the same day and seemed to be nice, helpful ppl"

"Ive used you guys for the past 4 years without any issues. All of your technicians that have been to my home have always been friendly, courteous, respectful and knowledgeable about what they are doing. Gunnar was no exception."

"CJ Tucker was polite and completed his work neatly!"

"Kyle and Rhonda went out of their way to revive a dead A/C unit in July heat. Kyle the technician arrived very quickly after I called initially and then came back immediately after the needed parts arrived."

"I feel they are honest"

"Technician was very helpful in finding the problem with the air conditioner."

"tech was great!"

"They were friendly , showed up early got it done fast . Thank you"

"It took them 3 attempts but they honored a quality work"

"The employees were very professional and informative."

"Little expensive but very good job"

"Excellent customer service"

"Good communication in advance of arrival, showed up on time, helpful technician"

"Very knowledgeable professional courteous"

"Always great service"

"Great service"

"Their professionalism & manners were top notch."

"Always prompt and provides excellent customer services"

"Came out Sunday evening and got the furnace/AC going"

"Service has been great. Technicians have been great. Office staff has been great. Communications have been great."

"Great service and friendly technicians."

"Repairman arrived about 2 hours after I called. Was efficient and knowledgeable."

"Would have been a10 but late for apat"

"Very thorough, knowledgeable, friendly service by 2 service workers."

"Responsive"

"Because"

"Easy to schedule, great service."

"Came right away. Was helpful explaining the situation and looked into my concerns."

"We have been customers for decades and you have consistently provided quality service"

"They were professional and immediately got to root of problem"

"Hard working and competent service employees n"

"They came out when I needed a technician. I didnt have to wait a week or ten days"

"the guys putting in air was professional and let me know repeatedly if I had any concerns to contact company. Were friendly and polite"

"he seem to have taken care of my problem."

"Cheifs Business model is consistent...I know what to expect during visits..."

"Get job quick work answered all questions"

"HvAC is expensive."

"Quick timing arrival and had the parts on the truck to get me back up and running in a hurry."

"The technician was very professional and thorough."

"Very knowledgeable, fast friendly service"

"I try and not recommend because if they use and have problems then they look at me for recommending your service."

"professional, knowledgeable, polite"

"Prompt and very detailed on the work performed"

"good service"

"Your dispatch team was kind and helpful and kept us informed about exactly when our technicians would arrive. You came out quickly, even in record heat, to help with my AC. The technicians, Scooter and James (I believe) were very friendly, professional, knowledgeable and helpful. This has to have been the best AC repair service visit I have ever experienced. I will highly recommend your service to anyone who asks!"

"Unit they were here for still not working,blaming Lennox, and nothing more can be done."

"Knowledgeable, very reliable and reasonable cost."

"Excellent service..good guys"

"Same day service & made sure everything was working correctly before he left"

"very knowledgeable"

"Service"

"Your team is prompt and honest."

"Did a great job. Had to put up with dead snakes in the AC. BUT - dont want many more rescheduling instances."

"Scott was very friendly and did a thorough maintenance service on the A/C unit."

"Very professional reps and techs. Easy to work with."

"Always come right away"

"Great service call. Thorough inspection of my AC and furnace units"

"Courtesy, competence, knowledgable, great to work with."

"very thorough very competent"

"Told us what he found and what things were like."

"Technician thorough and respectful"

"Great products and more importantly, great customer service after the purchase."

"Prompt and pleasant people to work with"

"I have been using Chief Bauer since 2012 and have always received wonderful service!"

"The service man was efficient, on time, and polite."

"Price of service might b a factor in my recommending your service"

"Always friendly, professional and reasonably priced."

"Great service rec'd."

"Prices are too high"

"Good service. Prices are high."

"Their service is excellent and are always on time. They respect your home and are always friendly and helpful."

"Very punctual and thorough."

"The service tech was very friendly and polite."

"Arrived early, worked efficiently, explained findings."

"the serviceman was very polite, courteous, and willing to answer all of our questions"

"CJ was awesome!"

"David was great."

"Very good service and peoplem was fixed"

"Kyle was great. He was informative, worked hard, and was delightful."

"Service expert was polite, knowledgeable and explained in detail the outcome of the visit"

"Technician was friendly, thorough and informative."

"Immediately resolved the issue with the AC"

"Tech was prompt, profession, did a good job and explained what he was doing. Didn't take too long"

"Very courteous, listened to all my boring stories."

"Work was accomplished in a timely manner and each team member was very professional"

"Greg Kizer was our salesman and we highly recommend asking for him specifically. The install team was very professional and efficient- respected our home like it was theirs. highly recommend! Thanks again BW Cook."

"The technician was professional, friendly and timely"

"The noise problem from my new A/C unit was not resolved."

"They responded quickly and fixed the problem"

"We have had alot of problems with our air and Kyle has been to our house numerous of times and has checked over everything to see what's going on and always gets it figured out and he always makes sure we are taken care of I would highly recommend him!"

"Tech was very courteous, professional, knowledgeable, and went over components very detailed."

"Never got a timetable on the part we needed. Also was to be emailed the details of my of the program im paying for."

"Very thorough, and did a great job"

"He did a really good job! Polite"

"Tech was timely, pleasant and appeared competent."

"Very friendly and new what he was doing check up on A/C"

"Gunner was very personable and a good rep. for your Company."

"With a few hours the technician was on his way. He was able to troubleshoot and replace a broken part that day."

"comfortable presence, detailed, advising as needed, helpful in showing me all the concerns and how to use cell phone for finding skilled workmen.,"

"Familiar faces; efficient service. Easy as pie !!!"

"Your tech did a great job with the servicing of our air conditioner system. I am less happy that there is always a marketing component to these visits. Just let him do his servicing job."

"He was prompt and explained what he did and what condition our A/C was in."

"Arrived on time, diagnosed and fixed problem quickly. Very professional."

"thorough inspection with explanations"

"Ray Hughes was extremely polite, prompt, thorough, and personable throughout his visit. We were very pleased with his expertise and knowledge. We would like Ray to return for our next air conditioner, furnace nspection."

"Very friendly. Explained everything well and took care of us right away."

"Quick friendly and professional"

"Arrived on time, completed maintenance quickly"

"Very courteous and efficient."

"The technician who performed the yearly service on our furnace & A/C was very polite and thorough. We think he did a good job. While here he noticed a leak in our water heater & contacted salesperson Jeff Petty. We were told my Jeff that our water heater needed to be replaced at a cost of $2200. We decided to think about it for a day. On Friday I replaced the leaking temp & pressure valve and our water heater is not leaking and is working just as it should We are very, very disappointed that we were advised to spend $2200 and there was no mention of the possibility of repair. We feel we were almost scammed and Chief Bauer would have benefitted from a sale that was not necessary."

"Tech was very knowledgeable and courteous and friendly."

"Liked very much the specialists who came. Excellent work Excellent gentlemen Excellent job."

"Your service technician did a very thorough check up of equipment and readied the AC for the summer season. He was careful to indicate equipment that would possibly need replacement in the future."

"Professional"

"Very pleasant and informational."

"Technician was efficient, personable and communicated well."

"Professional"

"Told us what was wrong, fix it."

"Technician was courteous, friendly, and patient."

"CJ was pleasant, willing to answer my questions while he was working, even when we found a wasp nest inside the ac unit! He even called me before arriving which very rarely happens with the technicians. My only problem with the service call was that he had to drive from Bloomington to Urbana to provide service and so he was held up there. Was there no other technician closer to Urbana who could have come during the time frame I was given when I set up the appointment?"

"As far as i know everything was installed correctly,have to see hoe it preforms on a hot summers day"

"Very professional"

"Gunnar (409) was prompt, efficient, cordial and very helpful in answering my questions. If I have a single criticism, it is not about the service but about this method of submitting a evaluation survey. I could not use the home site to submit an evaluation because my codes do not match the given format, and attempts to work around it sent me to several non functioning pages. It took half a dozen attempts to find this, a working route."

"Prompt service, even after normal hours."

"did his job while I attended to my business, very neat"

"Gunnar arrived on time, was courteous and professional."

"The crew was prompt and thorough."