Chief/Bauer Service Experts Reviews

"Quickly showed up to resolve the problem"

"Job well done."

"staff member was great!"

"Very timely. Good work. But he left two very nice water hoses hooked up . I disconnected both and they will be located on my patio by the sliding glass door."

"Michael was very informative and very nice (as is everyone)"

"Great tech who explained things and trained me on the new thermostat."

"Work was professional"

"Michael always explains things to me and he is very knowledgeable."

"He was very thorough."

"Great technician"

"Advised what he was doing step by step Very courteous"

"I had two technicians come out on two days and both had great customer service skills. Both very knowledgeable, informative, down-to-earth and helpful. And of course, my problem was diagnosed and fixed."

"Michael was personable, professional, thorough, and on time."

"Very polite, personable and professional."

"Technician was very nice and handled a difficult repair."

"He arrived on time. He was very helpful in telling me how to fix my problem."

"Paul was knowledgeable, efficient, friendly, and explained what he was doing and why. He is a great representative of your company!"

"Thoroughly went through our options and had install done (mostly) in one day."

"I was never contacted for service, had to call myself half way through summer to fulfill my maintenance contract"

"Good service but left old filter on front step of the house. Didnt find it till next day"

"Technician did am excellent job of explaining the situation to us."

"I have no complaints and as always, they do a fine job."

"The fellows who serviced my AC were polite, knowledgeable and efficient. Two guys showed up that day, the first to check my thermostat; he was very helpful in reconnecting my thermostat to the WIFI. The second fellow worked on/tested my AC and assured me that it was working as it should be."

"He explained everything and throughly cleaned my unit outside"

"Got it all done quickly and effectively"

"A/C stopped working. Cheif Bauer got a skilled service technician to my house in less than 90 minutes. Michael quickly identified the source of the problem, fixed it and did not charge me since pipe obstruction that caused drainage issues should have been addressed in service call in April of this year."

"David was very informative and happy. Did his work and answered my question about my unit. Though did question the booklet I received about different types of agreements services on maintenance and cost, he said he would have let office know."

"On time. Worked efficiently and explained everything to me. Great service as usual."

"Learned about plumbing consultants you offer."

"The service workers seemed very knowledgeable."

"Good service"

"He was very efficient and checked everything good."

"Very personable and helpful! Was honest and didnt try to sell me on things I didnt need"

"The technician provided very helpful information on a number of matters relating to the care of my furnace."

"David was very efficient."

"Because the technician listened to what I had to say, And took care of the problem we talked about. Also he worked on my equipment like it was his own!"

"Proficiency"

"Someone cared enough to show up and get things working again."

"He did his job and informed me of something for the air conditioner and for an 8 year unit I couldnt justify getting one."

"David did a great job. Explained things very well and provided good insight for future upgrades."

"Very Professional Polite"

"Never received an itemized bill. Needed for insurance adjuster."

"No issues"

"Thorough and rapid"

"The work was done (A/C maintenance check) very satisfactorily and in a reasonable time. A suggestion: our furnace is one you installed, and that needs a new filter at least once/year. Yet the tech never has such a filter in his truck. Wouldn't it be logical to carry that when you come to our house?"

"Matt did a great job. Didn't need one of the parts he recommended but next tech explained what he thought was needed. Your techs are very personable and efficient. Thank you"

"Matt Coburn was on time and called ahead before arriving. He was kind and did a great job. I hope to see him again for my service."

"The techs were very condisderate of my home and took a moment to pet my dogs."

"We discovered our AC unit was not working overnight and called first thing the next morning. The technician was at our house by 9:30 and had finished his repairs within an hour."

"Brian was very thorough, professional, and efficient"

"The technician was all those things a great technician should be: efficient, polite, dependable, and informative."

"The technician was very knowledgeable, covered the available services offered, and made multiple attempts to ensure my questions were answered."

"Leaks scanned was nonsense. I told the repair to check the coil. He used the scanner to check liked stupid. Cost me almost $500 for nothing. Anyway big story and I am tired to tell"

"Both installers did a very good job of replacing my equipment"

"Experienced efficient knowledgeable"

"he was excellent and wonderfully engaging and fixed up the unit handily"

"Technician did not call me to notify me when he would be there. I was supposed to be called and I wanted to be there. NOT GOOD!!!!!!"

"The technician was great. Very personable and answered my question well"

"On time, polite, very professional"

"Forgot to install a panel on air conditioning unit otherwise he did well to my knowledge."

"I received a call telling me he was on his way. He was extremely polite and wore a mask, as did I. I had a hose run around the house to the side of the AC unit, but could not get it to screw on to the tap. He did that for me. He thoroughly washed the unit, which needed it. It is in a very wooded area and gets a lot of leaves and branches throughout the year which I pull off as best I can. Best of all, he gave me the good news that my unit was ready to go for another year!"

"Matt was fast and good at his job"

"The technician came about the time I expected him, worked quickly, explained what he had done, and left."

"Very informative. Very thorough."

"New what to do and did it,"

"Fast, friendly, professional"

"Efficient, Polite, professional"

"quick service and fixed problem, which hadn't been fixed during a previous visit"

"Jeff was great and the technicians did wonderful work. We will always use Chief Bauer for HVAC work."

"Scott did a thorough job and gave me some helpful advice."

"Professional as Chief Bauer team as before"

"Always on time for appointments; professional demeanor and work ethic."

"Excellent"

"I trust he did everything he marked on the list he gave me."

"Very efficient and knowledgeable"

"Didn't provide information about the unit except what I asked. Usually they tell you at least general info without asking. I realized after that the inside unit hadn't been wiped down like usual. Also, the notes said "operating the way a 5 yr old system should" What does that mean?"

"Service person was polite,,answered my questions and would recommend."

"The service guy helped with the problem explaining very well."

"Paul was courteous, efficient, and friendly. He answered questions and explained what he had to do (e.g., replace the gas fitting) and let me "look over his shoulder.""

"Seemed very knowledgeable, very polite and did his job very quick & efficiently. Very polite."

"very professional, always there when we need them"

"I cannot answer the survey with certainty at this time. The air-conditioning has not been turned on, so I do not know if the condensation is being collected and sent through the drain pipe as planned. We will find out if Im satisfied in the next few days as the weather gets hotter and more humid."

"Excellent work as always"

"Promptness. Cleanliness consideration"

"He was very polite and did the service in a timely manner."

"Jeremy has listened to our concerns, solved our problems, and helped us for many years. We trust his judgment"

"He was informative without overselling"

"They helped out, verifying the right vents were open"

"Answered my questions"

"Thermostat isnt functioning fully and David was on hold with the provider company for over an hour while he performed the rest of the service responsibilities of the visit."

"kind, polite efficient"

"Interested technician. Did business and left. Exactly what I wanted"

"Jeremy did an excellent job. He helped get my thermostat online, explained the pipe in the garage, and was very thorough with his inspection."

"promptly solved the issue he was called for"

"They came when they said they would and explained everything they did."

"We had a last minute call and the tech made it out late Friday evening. He was very polite and in good spirits. He worked quickly and solved the problem in short order."

"We had a gas leak in our crawl space and he found and fixed it efficiently!"

"On time, quickly diagnosed the problem as no problem."

"David was patient and answered all my questions, along with explaining all my options about various situations."

"Kyle is the man."

"Courteous, on time, knowledgeable, thorough."

"Technician was very professional and polite"

"Kyle was my technician. He was great. Getting appointment set up was easy, too. They kept me well informed when the tech would be here. I appreciated the communication and service."

"Scott was ver knowledgeable and explained the work he would be doing and walked me through the repairs when completed. Great customer service!"

"service was quick, courteous. explained things well, clearly."

"Jerry was friendly and knowledgeable"

"Tech was very knowledgeable and friendly."

"I have been lucky to have a reliable service that I can trust. Michael did a great job answering my questions. I appreciate your office staff who is always helpful and flexible. Very professional and most of all customer service oriented. Thank you."

"on time; professional"

"The cleanup of the coils and the placement of the tablets in the drip pan alleviated the stench coming from our AC as expected. Found the problem, and fixed it."

"Your technicians really care about providing the best service possible to me. I have a high expectation bar when it comes to service and your employees exceed it every time."

"Scott did a good job as far as I could see and explained the problem"

"I like that the technician did a very thorough job and addressed everything that needed to be addressed."

"All expectations were met. Technician was very polite and friendly."

"On time, wore a mask and completed task in a swift but professional fashion."

"Technician was very nice and got the maintenance done in a timely manner."

"Kyle was very knowledgeable and friendly."

"Great service - thanks!"

"Very polite and efficient. Explained what could be needed in the future so it's not a big surprise"

"Arrived on time, efficiency, and overall communication."

"Drew was prompt and professional. He answered all of my questions ."

"Michael was prompt in arriving and was very professional and courteous. Do you work was completed in a timely fashion and AC now works perfectly."

"Matt was very professional and informed me about each step of the installation of the new thermostat."

"They were on time, job done quickly and well. Treated my home with care."

"They came right out, no wait time"

"Scott was very professional and curteous.He did a great job"

"Great servi e person! Very good feed back!"

"Very polite. Thorough and put extra effort into cleaning our unit."

"Technician KYLE checked my AC & furnace thoroughly, installed a new battery in my thermostat, and explained all his findings in language and manner could understand. He was friendly, knowledgeable, professional and personable."

"We would keep Chief Bauer but we are selling this home and moving out of state"

"Josh is exceptional and thorough"

"The techs are so friendly, helpful, and respectful."

"Kyle was a very professional and respectful"

"Calling ahead to let me know that the tech is coming. No contact during the Covid problem."

"Nick was very knowledgeable, professional and personal."

"Serviceman was very professional and explained procedures well"

"The service individual did an excellent job explaining what he did and what might need to be considered done in the future"

"Well taken of the issues"

"Drew was thorough and very courteous."

"Very helpful providing info about our system and the protection plan"

"He was very respectful."

"Kyle was friendly and highly skilled at talking about the work he was doing, which made for a pleasant and educational visit."

"Matthew was very professional, helpful and understanding facing our needs with the fan replacement - and going above and beyond with the process."

"On time Explained his findings Friendly"

"Technician was friendly, competent, and efficient."

"Scott was personable and informative."

"Very efficiant and pleasent to work with"

"Came prepared and took care of the issue. Even looked for ways to save me money."

"The technician arrived on time and was very respectful as to our needs."

"We received thorough information and the work was performed in a professional manner."

"Excellent service from phone scheduling to day of service appointment."

"The technician was very thorough and took the time to explain what he was doing to me. He also provided me with helpful tips."

"That was very good in what that"

"Very prompt arriving and solving my issue"

"Very professional and courteous."

"Quick, friendly service"

"Very very Informative"

"kyle did a good job ... adjusted the humidifier which was producing so much water that the drain was overwhelmed. he even worked on clearing out the drain. he did let me know about the possibility of a condensate pump, which hopefully i will not need to get but i appreciate learning about that option."

"Kyle explained what he was doing and why he was recommending the repairs he took. Was very courteous and informative."

"My tech was awesome, very professional, helpful, informative caring and lind"

"provided good information"

"bob was great. He answered our questions. Very knowledgeable. Very nice"

"He was very polite, knowledgeable and friendly which I very much appreciated."

"Got a servicealert & had to have tech to tighten up a loose connection"

"Technician was very professional and seemed very thorough; everything was left very neat and clean."

"Tech came same day to restart our pilot light at no charge. Awesome service."

"The furnace check is always good. Reliable and quick. I had some questions that I wanted answered. They gave me an option but really did not give me an adequate reason why I was having a problem with ice developing on my flue in the winter when no one else had the same problem. They told me it was the length of my pipe going out of the house, but the other houses on my street have the setup without having the ice build up."

"I haven't any complaints."

"Matt seemed very thorough and provided answers to my questions. He provided a 'no hard-sell' explanation of air quality choices and did not hesitate to go into the crawl space just being extra thorough. He arrived early and called to make sure that was OK."

"He was here fast and fixed the problem."

"Tech came on time and was very efficient."

"Very professional and thorough."

"Very professional service."

"He was pleasant wore a mask and.shoe coverings. He went about his job and completed it as required and gave me my work copy of work completed and left."

"Only reason I provided a 9, was they did not call prior to arriving like I requested. Caught me in the middle of my lunch break from work."

"Very courteous and knowledgeable technician. Wore mask and rubber booties throughout the visit. Even remembered my name and former employment."

"Response time was very good. Very nice and polite young man. Had to call him back for a funny sound and he was very prompt in getting back."

"Because the service was generally good."

"The tech was very thorough. He took his time and seemed genuinely interested in getting the job done right and making sure I understood what was being done and explaining everything to me. He seemed to care- real customer service!"

"Considering its the 3rd callout for the same issue, the verdict is still out."

"Hot water heater quit working , called for service Saturday morning, tech (Matt) was here Saturday afternoon checked the unit and did not have the part to repair. He called Jeff Petty when he left and Jeff called us to let us know that they were going to try and find the part. A few hours later the tech called and said he would be back that evening. He was here about 7.30 pm and repaird the unit and we had Hot water before we went to bed. Thank you for the great service."

"Care of need, politeness, sharing of information all very good"

"Kyle is very courteous & conscientious about his job. Will be requesting him for future appointments."

"Josh has been amazing to work with."

"Josh was very professional and pleasant, I appreciated his adherence to covid safety protocols."

"I think I was being ripped--three visits to deal with the same equipment none of which resulted in satisfaction."

"Kyle was very thorough, knowledgeable, and gave terrific customer service."

"They were very nice and let me know the condition the water heater was in"

"Seem to have properly serviced the furnace."

"I am giving a 5/10 mainly for the first visit. We had someone out one day who truly looked at our furnace and was trying to understand. Even though we suggested "Could it be the thermostat?" We were shot down. It was "fixed" later had issues so called for an emergency service. The emergency service was AWFUL. My husband said He felt like they were in a hurry and didn't want to be there just looking over our thermostat manual but kept saying "It's less than a year old." They took the panel off the front of the furnace and told my husband to "watch for a red light blinking." The next day suggested by a friend - we changed the thermostat and didn't have a single issue since. While I'm frustrated with this recent visit I haven't had a visit like this before. All the other visits have been nice, quick and easy. They have always got the job done. Along with Debbie a representative who took very good care of this situation we are going to continue with chief bauer and give them another chance in hopes this all won't happen again."

"The technition was very professional and explained everything to me."

"While it did take having two different technicians come out at different times the same day, the problem was fixed and a newer technician was provided with some excellent learning to use going forward!"

"Fast response time"

"Technician was very friendly and found the problem quickly and knew the solution to the problem."

"Very nice to work with; explained everything. Impressive how much they studied the problems....I felt confident!"

"The technician arrived within a short time of my calling in my furnace trouble call. He was very knowledgeable and made the repair within an hour."

"I live in hard area to find it was over 8 inches snow back there and the technician had to carry his equipment!!!"

"You guys were prompt and efficient. I appreciate that."

"The customer service was great. The technician came almost immediately."

"Did not hesitate to come check my thermostat/furnace in middle of night in snowstorm. Very pleasant and caring. Explained everything well."

"That is what I believe."

"Techs were well equipped and worked quickly to complete the job."

"Tablet thermostat was defective"

"Everything was great a really grear experience"

"Paul confirmed my suspicions regatding the leak in the ice maker line and how best to fix it."

"The two guys that put our new furnace and air-condition in were great"

"Matthew fully explained the problem and solution and was obviously working hard. He was also willing to come back at. Giant to finish the job."

"We called and he was here so quickly! It was cold that night, so it was a welcome site!"

"Josh was very knowledgeable, followed Covid-19 precautions and treated my Mother with total respect. We felt very fortunate to have him servicing her furnace. Over the years, we have been very pleased with the Technicians and work done by Chief/Bauer."

"Our Chief Bauer technician and especially phone associate went out of their way to ensure outstanding service. I am sorry I do not have her name right now. My mom is older and has dementia and the phone associate just would not give up on us. She assured that we got service promptly and immediately when we needed it. The temperature was dropping rapidly and we're in the middle of a cold spell. Her help was literally the difference between life and death for my mom. Outstanding service. The technician was likewise amazing in terms of returning repeatedly and ensuring we got the service completed."

"I had put-off my prepaid furnace check yet when I called with an alarm emergency I was given the benefit of rapid and full service by two excellent service providers. No lectures about my being remiss just the help I needed at the time. Thanks to all!!"

"Great service"

"Emergency replacement of a minisplit."

"They appear top have solved the problem"

"The technician came out the same day that I called for help."

"Great service all around from the person who took my call, the one who called and said a tech was available now would this time work, to the actual tech!"

"Im very impressed with Josh. He is thorough and doesnt rush through the work."

"he was polite and efficient"

"Service person found out what was going on with my unit"

"We were able to get a furnace on Saturday and get it installed the same day. The people were very kind and considered."

"Did a good job as usual"

"Discovered and handled a problem with the filter."

"Service was done on Sunday which was greatly appreciated"

"Efficient and thorough service."

"They really tried hard to alleviate the problem. They were very good about explaining all to me. I gave them a nine and not a 10 because they shutoff security system and I cant get it back on. They also failed to cover spot where they took out thermostat."

"efficient"

"Price gouging"

"They did a good job with the installation however our grill got knocked over leaving charcoal on the patio Not a huge problem"

"I was charged $100 and the technician said it cannot be fixed and that I needed to purchase a new furnace. I asked twice if there was any fixed possible because he quoted I needed to pay $5341 to fix it. He said they could come the next day to put the new one. I almost say ok. However, since it was a lot of money I called my warranty company. They sent another company and fixed it in less than 1 hour and paid $75. What a scam, extremely disappointed as I used to have them service my home for a while. Will do a campaign against the company for trying to rip me of. I hope you have the decency to refund the money!!"

"Great service and noticed a leak so he scheduled a time that someone else would come fix."

"Very complete and friendly"

"tech knew what he was doing and how to do it"

"Very helpful in solving the issue."

"he was very good"

"Tech was friendly, knowledgeable, & went about his work efficiently. Took him about an hour to do our furnace check. All is good!"

"There was a misunderstanding between Jeremy and us about when the water heater would be installed, but all worked out OK. Chief/Bauer sent someone out on Saturday to check the leak to make sure we could make it until Monday. There was no charge for this Saturday call."

"Kyle was very thorough, explained everything, was very helpful, and extremely pleasant."

"unfortunate that you did not get it fixed the first try, but this man was much better than the last one a few weeks ago"

"Scott is great, and trustworthy."

"Kyle was very professional and went out of his way to try to make getting my filters to fit more easily. He also asked if I had a carbon dioxide monitor and he checked it for me. He explained things in a way that was easy to understand and helpful. He recommended the plumbing inspection. Excellent service!"

"I had hoped that the estimated arrival time (10-12) would work. I didn't receive a phone call until 12:30, saying they were going to be late....I'd already figured that out. Had I known my morning would be free, I could have run some errands. At 1:30 the technician arrived, and things went well from there on. I realize estimates are just that.....estimated......and some jobs take more time than others. I just wish I'd been notified earlier."

"Greta group of guys-excellent work and fast!"

"Service people are always very tech savvy, polite and respectful. Even our pets love them!"

"The technician arrived on time and replaced the damage component quickly. The part had been ordered a day or two previously, and was installed the day Chief /Bauer received it. I have Platinum service and this was honored."

"On time, friendly, personable, took his time with the wall monitor until it worked, explained when and what I needed next and went over the form he left with me."

"He was quick and Sat He did every thing great and explain every he did"

"Nick was pleasant, talkative and performed a quick/professional service. i was also able to get scheduled within a week after I called to set up the appointment"

"as customer I'm looking for dependable and job done right, I'm happy with great service thank you."

"The service provided was excellent as always"

"System service call results were satisfactory but cause was not completely or readily confirmed."

"He noticed we didn't have some of the settings set up with our thermostat. So he showed up how to use it. Described everything so we could understand how to use it and benefit from it."

"Friendly, quick service on a holiday."

"Tech did a follow up due to problem created by previous tech."

"The technician was very knowledgable and was able to remedy some persistent issues. He was also great at explaining things. I have requested him for all my future appts."

"Matt was professional and took the time to explain what he found during his inspection and maintenance work."

"Took time to answer questions, knowledgeable, and friendly and very respectful."

"Quality work"

"Quick, efficient, and came out on Christmas eve!"

"Fixed our humidifier that was wired incorrectly"

"Chief Bauer technician has called on 12/25 and came out and the problem seem to be fixed, realized the next day that it still wasn't working properly, called and Nick talked me through setting the thermostat and it seemed to be working properly, but then on Sunday the 27th, it was still not working and Scott came out and worked on the furnace, so far so good! I was impressed since they had to come out on Christmas day and when I said it was for my 87 year old Mother, they made a point of coming out there. So appreciative!!"

"Quick to respond to service request. Friendly. Found unlikely problem fairly quickly."

"Information was told to the man working for me but not to me the homeowner! No paperwork was left to give me a record of what was done!"

"Did operations none of the previous technicians did in the past."

"Arrived quickly and kept us informed on current status and possible future expenses"

"The problem came back just about a week later."

"He noticed that the air flow was too high and lowered it. Its not something I would have known was an issue. I appreciated that."

"Normally Im very pleased and please understand that Josh was wonderful but we discovered that the person who put the part in a year ago from Chief Bauer installed it improperly. I am now on day three of no heat during Christmas because of this mistake. That makes it hard to understand how to proceed with confidence."