Chief/Bauer Service Experts Reviews

"Their service is excellent and are always on time. They respect your home and are always friendly and helpful."

"Very punctual and thorough."

"The service tech was very friendly and polite."

"Arrived early, worked efficiently, explained findings."

"the serviceman was very polite, courteous, and willing to answer all of our questions"

"CJ was awesome!"

"David was great."

"Very good service and peoplem was fixed"

"Kyle was great. He was informative, worked hard, and was delightful."

"Service expert was polite, knowledgeable and explained in detail the outcome of the visit"

"Technician was friendly, thorough and informative."

"Immediately resolved the issue with the AC"

"Tech was prompt, profession, did a good job and explained what he was doing. Didn't take too long"

"Very courteous, listened to all my boring stories."

"Work was accomplished in a timely manner and each team member was very professional"

"Greg Kizer was our salesman and we highly recommend asking for him specifically. The install team was very professional and efficient- respected our home like it was theirs. highly recommend! Thanks again BW Cook."

"The technician was professional, friendly and timely"

"The noise problem from my new A/C unit was not resolved."

"They responded quickly and fixed the problem"

"We have had alot of problems with our air and Kyle has been to our house numerous of times and has checked over everything to see what's going on and always gets it figured out and he always makes sure we are taken care of I would highly recommend him!"

"Tech was very courteous, professional, knowledgeable, and went over components very detailed."

"Never got a timetable on the part we needed. Also was to be emailed the details of my of the program im paying for."

"Very thorough, and did a great job"

"He did a really good job! Polite"

"Tech was timely, pleasant and appeared competent."

"Very friendly and new what he was doing check up on A/C"

"Gunner was very personable and a good rep. for your Company."

"With a few hours the technician was on his way. He was able to troubleshoot and replace a broken part that day."

"comfortable presence, detailed, advising as needed, helpful in showing me all the concerns and how to use cell phone for finding skilled workmen.,"

"Familiar faces; efficient service. Easy as pie !!!"

"Your tech did a great job with the servicing of our air conditioner system. I am less happy that there is always a marketing component to these visits. Just let him do his servicing job."

"He was prompt and explained what he did and what condition our A/C was in."

"Arrived on time, diagnosed and fixed problem quickly. Very professional."

"thorough inspection with explanations"

"Ray Hughes was extremely polite, prompt, thorough, and personable throughout his visit. We were very pleased with his expertise and knowledge. We would like Ray to return for our next air conditioner, furnace nspection."

"Very friendly. Explained everything well and took care of us right away."

"Quick friendly and professional"

"Arrived on time, completed maintenance quickly"

"Very courteous and efficient."

"The technician who performed the yearly service on our furnace & A/C was very polite and thorough. We think he did a good job. While here he noticed a leak in our water heater & contacted salesperson Jeff Petty. We were told my Jeff that our water heater needed to be replaced at a cost of $2200. We decided to think about it for a day. On Friday I replaced the leaking temp & pressure valve and our water heater is not leaking and is working just as it should We are very, very disappointed that we were advised to spend $2200 and there was no mention of the possibility of repair. We feel we were almost scammed and Chief Bauer would have benefitted from a sale that was not necessary."

"Tech was very knowledgeable and courteous and friendly."

"Liked very much the specialists who came. Excellent work Excellent gentlemen Excellent job."

"Your service technician did a very thorough check up of equipment and readied the AC for the summer season. He was careful to indicate equipment that would possibly need replacement in the future."

"Professional"

"Very pleasant and informational."

"Technician was efficient, personable and communicated well."

"Professional"

"Told us what was wrong, fix it."

"Technician was courteous, friendly, and patient."

"CJ was pleasant, willing to answer my questions while he was working, even when we found a wasp nest inside the ac unit! He even called me before arriving which very rarely happens with the technicians. My only problem with the service call was that he had to drive from Bloomington to Urbana to provide service and so he was held up there. Was there no other technician closer to Urbana who could have come during the time frame I was given when I set up the appointment?"

"As far as i know everything was installed correctly,have to see hoe it preforms on a hot summers day"

"Very professional"

"Gunnar (409) was prompt, efficient, cordial and very helpful in answering my questions. If I have a single criticism, it is not about the service but about this method of submitting a evaluation survey. I could not use the home site to submit an evaluation because my codes do not match the given format, and attempts to work around it sent me to several non functioning pages. It took half a dozen attempts to find this, a working route."

"Prompt service, even after normal hours."

"did his job while I attended to my business, very neat"

"Gunnar arrived on time, was courteous and professional."

"The crew was prompt and thorough."

"Arrived on time. Very polite. Very thorough."

"Kyle walked me through the challenges and went above and beyond to help. He also answered some questions about zoning systems that Id be interested in learning more about."

"Did not receive a call in advance from the technician altering me he was coming. He arrived and rang the door bell. This is a problem as I have a shift worker in the house who works late hours and therefore sleeps late."

"Quickly ID'd problems that would need a later appointment and let me know. Was quick and efficient in all the rest of the service."

"The technician was excellent."

"Prompt courteous service at a reasonable price"

"CJ was polite"

"Tech was knowledgeable, pleasant, helpful"

"C.J. was thorough, efficient, and very professional."

"Worked quickly, cleaned up, answered my questions as how to use the heater. Worked well together ."

"Both technicians were very knowledgeable."

"The service was excellent. Very efficient service."

"Showed up on time, very friendly, answered our questions, and updated us on other offers available."

"Wonderful people to talk to on phone, & Paul who came out? I feel bad, can't think of his name on top of my head (it was a crazy couple of days), anyway, very honest, quick, knew exactly what to do after a few questions (some I couldn't even answer), just a great experience! Thank you!"

"David and Bob were very helpful and professional."

"David told me everything that he was going to do and everything I needed to do to keep my hvac going longer"

"professional, polite, efficient"

"They were very quick and respectful. Called us by our names not a #a d explained what needed to be done and cost. NO SURPRISES.?"

"We were not Informed of the preparation needed before the service men arrived for the duct cleaning furniture needed to be moved etc so the air ducts could be reached we were also not informed the cleaning of ducts could be very dusty this happened on March 31 Also when the maintenance check on the air conditioner was done the filter for the furnace was not put back all the way and I wondered why when I woke up the next morning my eyes were scratchy swollen and I had a slight sore throat My husband checked the furnace to see if the filter needed replacing to find it was not put back correctly I am very disappointed with chief. I dont feel like a valued customer we have spent a lot of money with chiefs ( two furnaces, a water heater, chimney fixed and capped and a central air conditioning"

"prompt service, good explanation"

"The service was thorough and the serviceman was polite and respectful of my home."

"Quick and thorough service"

"Repaired the unit!"

"Gunnar Bailey was great"

"Always gret."

"He worked quietly and stuck to his work."

"Ray was very personable and professional."

"Everything was explained well and service was fast"

"Everything went smoothly. The engineers were pleasant and efficient."

"Kyle was great to work with. Very professional"

"They were not as knowledgeable as I expected and the white husky technician used my restroom shortly after he arrived. That totally disgusted me."

"the service technician was vey polite and professional in explaining the problem with the furnace not working correctly"

"Effecient professional service."

"Great overall. The sales consultant was very friendly and knowledgable. I wasn't there when the HVAC install crew and plumber were around. Work was clean. The only two issues I noticed were that I have one missing/broken small cover attachment on my furnace and in the process of installing the AC condenser the crew broke two of my walking path stones...I wasn't pleased with this, but no doubt the condenser is heavy/cumbersome, and the type of stone I have does have some brittleness to it. So, perhaps this is the "cost of doing business"."

"The technician was very helpful and gave me some good information about my system I didn't know."

"Kyle told me about everything he was doing and answered all of my questions."

"After a discussion concerning the older furnace and all its problems, I agreed to getting a new one. They came the next morning and installed it."

"Service technician and trainees arrived on time and were professional. This was the second visit. First visit, problem with a water heater was diagnosed. I ordered parts and parts were installed on second visit."

"He was focused on his work and friendly in answering questions."

"Technician was very friendly and helpful!"

"Considering that fact that we have a service contact with CB, it was just a little disappointing having to pay $67 for 15 minute visit to be told we need to call someone else."

"Having to call the technicians back to re-check previous work done was not the sort of event I'd expected."

"Quick & efficient install of a part."

"Technicians seemed quite capable and very polite."

"quick, accurate, professional"

"My tenant was happy with the service. I want there."

"Kyle was very knowledgeable, professional, courteous, and helpful. He worked hard not only to fix my furnace but also explain what and why he was doing his various tasks"

"Very professional and prompt. Answered and explained all issues and questions."

"Courteous,Respectful, Friendly, Consciences with regards to there duties."

"It took two dudes, a third dude and then even he had to call a fourth dude for backup just to figure out what I wanted to do - which was to downgrade my existing "smart" thermostat to a non-smart thermostat. Then they kept trying to upsell me to an even newer, smarter thermostat. Well given what the original cost, it shouldn't be having all of these problems after only 5-7 years. We were not the ones that had it installed. The previous owners installed it. It's not something I ever would have chosen. I kept explaining that I didn't want a smart thermostat because the one I had was nothing but trouble and kept glitching causing the heat to go out. That shouldn't be a thing. As an IT person with a job oriented around computers, I have an understanding of how software works. The software that was used on these smart thermostats was thrown together by someone with the intention of "get it out the door" as quickly and cheaply as possible. A newer "smart" thermostat would only have the same issues. I don't need a smart thermostat. I need a functioning thermostat. The service techs kept trying to convince me to just take the newer model of the smart thermostat. On top of that, the issue still isn't even resolved and then I got charged $99. Nobody from the office has contacted me about getting the parts I need to do this replacement. I understand that both thermostats as well as the board on the furnace itself will need to be replaced so that a non smart thermostat can be installed. At this point I'm just gonna call Mattex. The only contact I have had from the office is several of these automated survey requests. Well, here you go."

"Very prompt service and friendly staff."

"Technician was polite, patient and understanding."

"Came quickly, did what needed to be done quickly as well. Were pleasant and cordial in doing so."

"Will was very professional"

"The technician was polite and informative and found the cause of the issue in my furnace."

"Got my concerns answered"

"Punctual and arrived with protective gear recommended by CDC. Took the extra effort by returning back to the shop for furnace filter to complete the job. Very conscientious and friendly demeanor"

"professional, knowledgable, helpful"

"Cane out the same day we called. Great service and friendly."

"Kyle was here promptly and stayed and worked and solved my heating problem. Thanks, Mary Graham"

"Pleased with service."

"Our request for help was speedily dealt with."

"showed up within the timeframe scheduled, called ahead, cleaned up after himself,very professional, polite, and friendly. Didnt take a lot of time, answered our questions, and we were happy with the experience."

"Service was prompt and thorough. High level of communication about the diagnosis and strategy to address the problem."

"He was very professional"

"Matthew stuck with it till the end even tho took several trips to get parts and a long time to complete. He was professional and pleasant."

"The technicians were very polite and personable!! Every Tech I have had to inspect furnace and air conditioner have been super! They explain what they did and what they recommend for me! Not pushy, just informative!! Great bunch of men!!Oh and ladies!!"

"Fast work, good communication. 9 instead of 10 because of less than perfect mask wearing"

"Kyle had outstanding customer service and he was very professional."

"Did not understand my problem."

"Very friendly and was on time"

"on time, thorough and efficient"

"Scott came to look at furnace, less than 3 years old that failed to ignite. Others had been out, cleaned pilot and left but issue keeps happening. Scott looked deeper and found burners needed to be replaced and did so. Also explained that because of the design of my home [dryer located close to furnace] the issue would keep happening and I would need regular cleaning of pilot. Since I have Advantage program, no cost to me to keep my furnace maintained. He gave me good information and went the extra mile to help. Very knowledgeable and excellent customer service."

"He was very friendly but a little slow which he admitted to."

"Friendly and professional service"

"Timely. Courteous."

"Very pleasant and knowledgeable. I had requested a specific technician and was told that would be no problem. However, I was scheduled for Tues when I was told Monday, and then tech who arrived on Tues was not who I requested. (He was great however.) Also had the ducts cleaned out. It's a bit messy, don't know if there is anyway for it not to be other than sweeping/vacuuming the afterwards?"

"Gunner and Jacob were very kind , courteous, and very informative. Great people skills."

"The installation was great, but it took 3 hours longer than we were told that it would."

"Kevin was very pleasant and while he had to return to fix an unexpected faulty fitting, he was apologetic for missing it. I understood why he might have missed it."

"Friendly techs, professional and know what they doing"

"He was very polite and nice. Furnace is in attic so I hope he did everything and I feel that he did by his manor"

"Everything was explained to me. They even showed me pictures of any issue they found,"

"Changed put parts that were still good. Was not confident in his work. The furnace is still not running properly."

"Service was very good. Didn't get quotes from anyone else so don't know it price was competetive or not."

"Good service"

"Quick effective"

"Very knowledgeable"

"In and out"

"Efficient and courteous."

"Ray explained each step of the installation and assisted in setting up cellphone app for the thermostat. Friendly person."

"Everything about this service call."

"Very nice technician. Arrived on time. Explained service details."

"Your technician did the cleaning and inspection as I expected, unfortunately he did not restart my water heater as I advised him if he turned the gas off to the furnace, the gas to the water heater also is turned off. He said it should no be that way, but I told him it is set up like that. He left and I found my hot water wasnt and had to relight the pilot light in the water heater."

"Great service"

"Promptness and professionalism of the technician"

"You guys are great all week long."

"First of all, our phone call was quickly and politely answered. The service person showed up within an hour and was clear in explaining the situation and prompt in fixing it."

"Problem fixed! Scott was polite and efficient."

"The guys were very prompt and professional. They had masks and booties on as well for our protection. The did a good job and were very friendly."

"Prompt service with effective fix of problem and restoration of our system."

"Technician was very polite and knowledgeable about his job"

"I was very appreciative of how quickly a technician was at my house and how he was able to diagnose the problem and explain it to me. I was impressed with his professionalism."

"very professional, explained everything in detail, no wasted time, very respectful."

"Came out as soon as possible after calling them. Tech answered all my questions, and was courteous."

"Professional, technically very competent, quickly analyze the problem, went back and got the part needed. It was Christmas Eve and resolved the issue. Thanks"

"Tech. explained the situation so I could understand."

"They recognized the problem quickly and resolved it."

"Knew what he was doing. Friendly and hard working. So was Marie telephone operator."

"Tech was on schedule and very polite"

"The technician was very courteous and carried out his inspection with precision. He also explained why we needed a converter in our heat pump and came back the next day to replace it."

"Josh & Sean came to do our Winter Furnace Check, & run a gas line for our new stove. They did a great job, working as a team, wore masks, were professional & had great attitudes. They are a asset to your Company."

"He was professional and personable"

"Because management handle my situation personally and professionally!"

"The crew was thorough and professional."

"Technicians we're very polite and informed. Didn't have the part needed and couldn't find one to order till Monday. A common part. I located on in town for less than half of what they wanted to charge me. I also believe they over estimated the cost and labor that would have been required to do the repairs since I did it in a third of the time they quoted"

"knowledgeable, friendly, efficient"

"Tech explained everything and was well qualified."

"Everything went well, he was newer and thorough. He was unable to service my split system heat pump which was disappointing but as a newer technician, I appreciate his honesty and comfort zone."

"no mess, nice,clean"

"Prompt, professional, friendly, focused."

"Kyle was great and appreciated the information provided. What I'm disappointed with is the fact that we are being told we need a new furnace after 10 years. Chief Bauer installed this furnace and the fact that it's not lasting longer is extremely disappointing as most last 15-20 from my experience. It makes no sense why the issues reported this year were not even noted on last years report, we do check-ups every 6 months and nothing has been said. In addition, it makes no sense the unit is rusting like it is and makes me wonder about the original installation."

"Chief/Bauer came to my house about 2-3 hours after I called. Did thorough exam of furnace and could find nothing wrong. Furnace has worked like it should since that time and tech assured me they would come back asap if furnace acted up again. So far so good!"

"Problem solved. Tech was great. No pressure."

"the tech did everything , cleaned our furnace and told us what to look out for . And was very nice."

"The problem I was having was repaired immediately. The whole visit was prompt and friendly, and the technician also answered all of my questions."

"Excellent, well done!"

"On time. Professional. Efficient. Caring."

"Service on the furnace was great! Help with the thermostat remains to be seen. I was very clear when I called that we needed our fireplace checked as well. When he arrived we were informed that you don't work on fireplaces."

"They were on time, courteous, informative, and pleasant."

"Did what was needed. Good feedback"

"We had a malfunctioning thermostat under warranty. When we called about the problem, Chief/Bauer sent a service professional to address the problem the very next morning, and he was knowledgeable and thorough."

"Visit was totally satisfactory"

"The situation was addressed promptly."

"My husband was involved with the service expert and said he was pleased."

"The technicians were very professional"

"On time. Called ahead. Friendly tech. Thanks"

"On time, efficient, knowledgeable."

"Professional and prompt"

"Very efficient problem solved and completed in less than 45 minutes"

"Nice customer service"

"Excellent service and very conscientious about needs and safety."

"Very friendly and professional."

"The men did their jobs well, but I made a point of saying I wanted everyone masked up, and even opened the windows. I was worried that they were taking their masks off downstairs in the basement, but I decided I just wouldn't go down for a few days. When they came up, one of the men did not have his nose covered, only his mouth and chin. I had to tell him to put his mask up. That means that, wherever they had been before for the last few days, they could have picked up COVID-19. And been carrying it in their nasal passages, depositing it every time they breathed out. Given that Champaign County is a high risk area right now, it is very important that your workers always wear their masks, and wear them properly. You need to train them, or they are part of the problem and not part of the solution. We cannot have workmen moving from house to house, possibly spreading the new variants to your older, at risk clients. I am triple vaxed. A friend of mine who was double vaxed died from covid-19 in June because he did not take masking seriously after he was vaccinated. I cannot take any risks with catching this deadly illness. I have no one to take care of me if I get sick. I have a lot of people depending on me in my career, and no one to back me up if I get sick. Please please give your employees N95 masks and teach them how to wear them. They are now available at Menards and other places. Put them into their hands and tell them to stop wearing flimsy masks when they are in clients homes."

"Two men were very courteous and professional"

"Very friendly and approachable."

"theydid a professional job"

"Matt was organized and clean. Answered all questions."

"The service experts were prompt, explained everything, and were very polite."

"He was nice and professional."

"technician was new, but seemed knowledgeable."

"Knowledgeable and pleasant. Listened to my concerns and offered solutions."

"The are on time and provide courteous service."

"My furnace never was fix. And your technician make me buy stuff that was not need to buy and on the end they wanted to replace my furnace because they couldnt fix it then eventually they also said the a/c probably need it to be replaced eventually too because the brand. Etc."

"The visit was on time and timely. Service man was very informative and respectful. I dont remember his name even though he did introduce himself."

"Very polite, personable & knowledgable."

"The service person did not connect everything back so the furnace was not heating the house. Honest mistake and corrected quickly by the second person who came."

"Gunner was efficient, polite, and informative."

"Quick, got to work, exceptionally friendly, courteous."

"I have a couple of comments regarding our recent furnace cleaning. First, up until this time, we have had good service from Chief Bauer. Two things happened this time that I think need to be addressed. First, there is an emergency shut-off switch on the side of our furnace that wasn't working. When I questioned it, the technician said that there were three ways to shut off the furnace, besides that switch: removing the cover which triggers a dead-man switch, turning off the thermostat, or shutting off the circuit breaker. All of these are true, but the switch was put there for a purpose! I was not happy that he just kind of dismissed it as not needed. Second, the technician wedged a zip tie into the dead-man switch so that the furnace would keep running with the cover off, so he could observe it running - which I get. When he was done, however, he put the cover back on without removing the zip tie. I questioned that but he did nothing. After he left, I took the cover off and removed the zip tie myself. To me, this could be a safety hazard. Lastly, the service call took very little time, not nearly as long and thorough as previous cleanings. I just wasn't satisfied with the call and was glad that I watched the whole process."

"Despite clear instructions when I requested the service the techs were not informed of what I wanted and further more one item I wanted addressed they did not have the capability of handling."

"Your technician, David, was very knowledgeable and courteous."

"Quick effecient service."

"Tech was very knowledgeable and courteous."

"Fast and Clean"

"Diagnosed problem rapidly. didn't have the placement part. Ordered replacement part next day and installed the following day."

"Timely arrival and very thorough"

"I had to change my initial appointment and the rep that assisted was very kind and professional."

"Very clean, experienced duo on my furnace install. Took them just under 5 hours. One less thing to worry about."

"Everything was explained to me, area was clean and my service guy went back to the office right away to p/u the filter he didnt have on the truck."

"Knowledgeable technician. Interacted with me well"

"Very satisfied with the professionalism and efficiency of his service on our furnace. We would be pleased to have him provide service in the future."

"I'm happy!"

"Loved the tech - very friendly and informative. He made sure I totally understood what he was doing and the concerns he had. Was super honest"

"They couldn't do the work we needed."

"The technician provided excellent service. He arrived a little after the time frame we asked for."

"Were able to install system the very next day because we were without heat, and the crew stayed until almost 6:30 pm to finish."

"The technician was Very customer oriented and satisfied our needs at this time."

"Clear and patient communication and didn't mind me tagging along in the process."

"Issue indicated by testing but unknown origin."

"The furnace didn't work properly after the annual maintenance. We had to have another guy come out. It was of great concern he found a water logged part. Perhaps that's also why after the first guy left I found a puddle if water around the furnace. This is the second time this year we had to have someone come out after routine maintenance."

"Ryan Atteberry was very easy to work with. He explained everything to me. I will request him in the future. Definitely need to keep him working for you."

"Ryan the technician was very good and very personable. Took time out to let me know what he was doing and how long it would take. I want to definitely request Ryan Atteberry from now on."

"Excellent customer service, answered all questions fully"

"I was very satisfied with the job that was done on my furnace! Very professional and informative!"