Chief/Bauer Service Experts Reviews

"Prompt, polite, did job well."

"You guys are always selling, service is secondary. didn't use to be this way. should be selling experts not service experts."

"The technicians who came, were trained, neat in their work and able to identify and repair the problem quickly."

"The technician was very courteous and fast but thorough"

"Tech. explained all procedures and results . Very friendly and careful about wearing mask and booties ."

"Very professional and informative. Gave me straight answers. At times tried to upsell a little too much."

"I trust that Josh knows what he is doing. He is professional and thorough."

"They had a tendency to stand kind of close while talking (considering the pandemic conditions). I guess they were also so flustered that they drove off without their tools. But, they did come back, close up the outside AC unit, and collect their things after I called them and pointed it out."

"It took 3 attempts and almost a week to get the service done. They originally brought the wrong part. They refused to call me ahead of time so I could meet the technicians there. I was lied to over the phone about the cost and grossly overcharged for 1 hour of work by 2 people. $1300 for labor. Part was under warranty."

"Matthew and Scott were both efficient and completed the repair before explaining to me what they each had done."

"I think you guys could have given me a MUCH better price on the repairs. I bought the A/C unit from you 6 years ago and both coils need replaced...even with preventative maintenance."

"Service was great."

"Scott provides great customer service in addition to fixing the problem right away. It was also late in the evening."

"Technician very courteous and respectful and knowledgeable"

"Very professional"

"Explained what was to be done and respected my home"

"We always get treated well by professionals."

"Technician was knowledgeable and finished his work quickly."

"Matt showed me photo of biological growth and explained that to fix the problem was to get a UV light - but when I called the office and talked with Jeremy and asked what would cause the growth (never had this issue on previous system or current system) was told it was because it's wet in the AC unit. I feel like the UV light setup is expense and does not address the cause of the problem. Explained that our $12,000 top of the line system can't seem to get the humidity under 60%. If there is concern about air quality or mold - why shouldn't it be tested and removed. After 30 minutes on the phone felt that my concerns where not heard."

"Everything went well. No mess, no problem."

"I received a phone call that the service engineer (Drew) was on his way. Fast and efficient."

"Fit me in on a busy day and problem was solved quickly"

"We were very satisfied. Spoke with Misty about the installation of a tankless hot water heater and within 2 hours Jeremy was there to install it. Great job to both."

"100 percent Professional"

"Quick, efficient, helpful"

"Efficient, no face to face contact accomplished easily."

"They did what they came to do and did everything proffessionaly."

"They were here more to sell me a new AC unit rather than maintain the current one. They quoted me a price of about $600 just for a bare minimum of repairs, to see what else may be wrong. And then they recommended a new unit. The next company I called fixed the AC for $150."

"The job was done quickly and neatly. Have not used AC yet but the time is soon."

"Very professional and courteous"

"Service was responsive to questions and needs."

"Detailed and answered all my questions."

"Scott talks so much. He was involved with my service call for almost 1hour. He talked a lot about his personal life and he and Andrew spent a long time in their truck writing about the visit when they were done. I kept waiting for my visit summary. I had other things I needed to be doing."

"Scott is personable, knowledgeable, and thorough! We request him for all of our heating and air conditioning needs!"

"He explained things in depth and clearly."

"Good tech,very friendly,and willing to do his job"

"Took time to explain the ins and outs of the aircondition system. Also gave me some ideas as to what I can do to better my air unit in the future."

"Given the circumstances (CoVID-19), they did a nice job. I was surprised to hear of the "oil leak" in my AC unit for the first time."

"Drew was polite, thorough and was a problem solver."

"On time, clean, wearing mask."

"Always the best in customer service"

"Your service techs have all acted in a professional manner. Boston is polite, gets the job done and explains everything in an easy to understand manner. Re: the last question - I honestly don't know how competitive your pricing is which is why I did not rank that question with a #10"

"Great attitude and info"

"The technician communicated well with us. He was honest about what he did and did not do, filled out the forms thoroughly, and answered any questions I had supportively."

"Josh was professional and knowledgeable but was not pushy about trying to sell us more than we needed."

"Thorough but quick"

"Because of the restrictions, there was no checking of the furnace/blower unit."

"Tech checked to make sure I was comfortable with him coming into my house, and was also very willing to answer the questions I asked him."

"Jeff was very helpful with explaining the different advantage plans and the technicians the next day who installed everything were great also. They played down mats to not track in mud because it was raining. They cleaned up everything and explained how to use everything before they left."

"It all went very well."

"Doug was very efficient and very pleasant"

"Very simple for me and service rep was very patient on the phone and very informative"

"Clean friendly efficient"

"I appreciated his integrity. When it turned out the compressor wasn't the problem, even though the prior technicians diagnosed that it was, he explained it and charged for only the contactor. I also appreciated his ability to gauge my knowledge of the system and provide more in-depth answers as the discussion went on"

"Clearly communicated. Did a thorough job. Summarized findings with me."

"I am disappointed that the technician was not able to check anything on the inside of the house. I know this was not chiefs fault but I think it was important to note"

"The technician was on time, thorough, and also helped us figure out some stuff about our utilities/home! I'm sorry that I do not remember his name."

"He was able to diagnosed the problem and install the new thermostat quickly"

"Tech seemed very knowledgeable of tha AC problem."

"He was efficient, courteous, and competent."

"I think they did a thorough inspection. Even put the cover of the water spigot back on."

"He explained what he is doing and if had any issues"

"Boston seemed to be very thorough in checking over my system. He gave intelligent descriptions of possible upgrades. He was patient with my questions, gave good explanations. He wore a mask, and coverings on his shoes. He was respectful - and very nice and personable. I was so impressed!"

"Tech seemed knowledgeable, was informative, polite but left minor footprint on white carpet when turning on unit from control on wall."

"Scott (svc) was excellent. Your service technicians are great. However was not informed in advanced that a sales person (Misti Meiners) would be with him. Would not have agreed to that because my husband must not have exposure to Copvid-19. Because of Scott's explanation of cost and age of my A/C system I called Misti back and invited her to come and take measurements and discuss the options the next day. She brought a tech (that's 4 people from Bauer in 2 days) and she spent 1 hour & 15 minutes taking measurements and trying to figure out what system should replace what we have because the space is small. Again, because of Steve's health and my prior appointments, I told her I did not want a long conversation after waiting for over an hour about the proposal, I wanted it to be email to me with all the appropriate details. I have yet to receive the email with the proposal and frankly have concerns about Misti's expertise since she was in her car researching via the Internet what A/C options for our home. If we install a new system this year, it will have to be installed soon since we may be traveling after Mid-May. But I would like someone else Scott or someone with technical expertise to talk to me about what system I should get, why it is preferable, what the cost will be including replacing the UV light, and how quickly it can be installed."

"Tech was very thorough and friendly."

"I have full confidence in Jeremy the technician , he is great, and so is Rhondda who makes the appointments and satisfies my special requests."

"Very professional and informative"

"We were pleased that the inspection could take place while observing distancing guidelines."

"Did his work efficiently and finished quickly"

"Timely, friendly, and efficient"

"Our technician was very polite, professional. He recommended a filter change as we were due a change in the very near future. we agreed as it helped us to not have to schedule a CB visit in the near future."

"The tech was very friendly, and knowledgeable."

"Good friendly service with all of the new procedures being followed."

"Josh was very professional and competent"

"He explained everything that was needed and was very friendly and professional."

"The technician was polite and did the requested job."

"Technician was as efficient & helpful as he could be under the circumstances."

"Rep was kind and efficient."

"We are very happy with the service that Chief Bauer provided in checking out our AC unit. The technician had to operate under restricted guidelines connected with the Corono-19 virus, and he was very conscientious in doing so. He even made an extra trip back to the office to pick up a box of electronic air filters for our use, as we had run out of them."

"Technician was professional and informative."

"Scott is very professional and takes time to explain HVAC issues in a manner that customers can understand in a practical way. Very courteous."

"Boston answered all questions and was very professional"

"Courteous, professional, friendly, knowledgeable"

"Very polite and thorough"

"Prompt response to special request"

"He was very careful to cover up and maintain safe distances (during this COVID-19 situation)"

"Jeremy is great with service and customer courtesy."

"The technician was so polite and respectful!"

"Our technician was prompt, respectful of our time, and intentional about being available to answer any number of questions."

"Great customer service...very friendly and seemed knowledgeable."

"Promp, efficient and qualified."

"The technician you sent out was very efficient at his job, answered any and all questions regarding service, was thorough and efficient at his job, and very pleasant in his attitude and manners."

"Friendly respectful thorough"

"I received a call before the technicians arrived and they arrived during the scheduled window. They were polite and knowledgeable."

"I was charged $100 for nothing! I requested to install a stast thermostat. Technicians DID SEE the thermostat from AMEREN is unusual, have extra wiring.They shoul have refused to install it from the beginning, instead of charging partial on unsuccessful installation."

"Always great service and professional attitude."

"We had many things happening when the tech was there. It did not bother him as he went about his business. In fact we were crazy busy when he was there. thanks"

"Technician was respectful of our property and our safety issues in regards to the covid 19, face mask and gloves were issued and used. I wish more people would think about others during this time in our history."

"Quick service and completion of job."

"Texh was point on with finding"

"Technician was timely, thorough and patient. He did a nice of listening to my concerns and explaining what he doing. Very friendly and has great customer relations skills"

"Everything went very well"

"Waited almost a week for parts during which time we had no heat and this was the second outing for the same reason within the month."

"Thorough and professional"

"On time, unobtrusive while being informative."

"The technicians were very info and friendly."

"They were very detailed. Even double checked the new install of my nest thermostat to make sure it was installed correctly."

"I called on a Saturday regarding a problem with my furnace. The lady who answered the phone and took down my request was very nice, polite and professional. Jason called ahead, as promised, and we had a brief discussion before he came out. He was able to fix my issue and leave me with some very helpful tips."

"Courteous/ Knowledgeable/ Sociable"

"Gentlemen were very professional, friendly, and efficient! They answered all our questions."

"Always knows what hes doing and checks everything"

"The service was good but the mess left behind was not satisfactory."

"Professional"

"After receiving two mailings offering renewal of my current $230 Protection Plan (Platinum Plus, now Ultimate), why was I told on this visit (by your office) that this plan is no longer offered?"

"Very personable staff. Answered all questions and presented information clearly."

"Very friendly and professional"

"Competent tech. Personable but yet respectful."

"Matt answered all questions I had concerning carbon monoxide issues. Made suggestions for future."

"Seemed to know what he was doing!!"

"Great job"

"The 45 minutes of service by the experts was fine, the FLAT RATE charge of $497 (less the $41 discount) was out of line for this service and the sump pump installed."

"Technician explained what he was doing. Was polite."

"very professional"

"Workmen courteous on time. Explained my situation & friendly."

"They arrived within the scheduled time frame and immediately began working. They seemed to work consistently and did a good job. They also cleaned up very well, along with answering any questions we had about the new water heater."

"While the service repair went bad, everyone was very professional. Your company is very easy to work with. Best experience we have had dealing with an HVAC company in the Champaign-Urbana area."

"Friendly technician, good communication, and provided good information."

"Immediate response. Friendly competent service at fair price."

"Came after hours. Was very nice. Did a good job and looked over the whole system"

"The technicians were very thorough."

"Jeremy was very professional, thorough and explained what servicing was needed. He completed the job in an efficient manner."

"Very respectful!!!"

"It was an estimate"

"The technician solved my problem quickly and easily."

"Good Job."

"I am waiting for a call back on the technian tune up for winter on my system"

"The Tech's were super nice & I was very comfortable having them in my home."

"Salesman spent too much time giving background information, talking up company and trying to sell the rental program."

"Everyone who came to see our furnace was very honest about the issue. No one was overly pushy on trying to get us to buy something which I greatly appreciate."

"tech explained what he found to be the issue and what he was doing to fix the issue, he was also aware of our hardwood floors so he was being careful not to scratch anything, polite, professional, and a really nice person. issue was resolved on the first call."

"Promptly responded to our call and was very thorough in identifying and explaining the issues."

"Sales and installation very good"

"Friendly, personable, prompt."

"Nick arrived promptly at 12:15 (my appointment window was 12pm-2pm). He was extremely friendly and kept me informed of his progress throughout the tune-up. He experienced some unexpected electrical challenges, but did not give up until the issue was resolved. He was great to work with!"

"Very Quick Service"

"was happy with Matthew but do not think my new new furnace is saving me any money on my heating cost."

"All work performed well"

"The technician was on time, completed the work fairly quickly, and he was very informative."

"Scott was very friendly, professional, knowledgable and informative"

"Nick did a good job as all your service experts have done in the past. Very pleasant and informative young man."

"Everyone was very professional. They took the time too explain every detail.."

"Misdiagnosis"

"He was very proficient, explained everything completely and was very personable."

"Prompt, knowledgable, and fixed problem immediatly."

"Prompt, efficient/effective service, always; personable, sincere consideration of our varied need in propane usesge and water purification."

"The quote for a new furnace and A/C was way way way out of line."

"The visit was very long...."

"The technician explain what was going on with the furnace and the part they would have to order."

"Made great progress!"

"While no one ever wants their furnace to break down, especially in the middle of the night, Chief Bauer made it less painful by providing excellent customer service. From my first contact with Chief Bauer's staff (again, in the middle of the night) to my last contact, everyone that I encountered was professional, helpful and made me feel like my issue was as important to them as it was to me. Matthew arrived on time and was able to diagnose the issue very quickly. Unfortunately he had to make several trips back to Champaign to get the right parts. However, he maintained his professionalism and never complained once (and I live almost an hour away from Champaign). Matthew answered all of my questions (and I had a lot) and he made sure everything was running right before he left. I have already recommended Chief Bauer to several family members and friends."

"They were prompt, professional, and gave great thoughts on how to make my equipment run more smoothly."

"Technicians were knowledgeable and thorough. Issue occurred over weekend and was first told that repair could not be completed until Monday when parts dept opened. Due to extreme cold, was contacted and repairs finished on a Sunday."

"My furnace is working."

"They were all very friendly and honest, to a fault. There was one Tech in between those two i dont remember by name but he was the same caliber as the others. Thank you Chief/Bauer. I will work with you again. Thank you!"

"Professional, courteous, timely service."

"Quality work and a pleasant attitude. Job completed in a reasonable amount of time. A job well done."

"I had the heater serviced on Monday Jan 13, 2020. When we arrived home it seemed very cold. My husband turned the heat up when we went to bed. I woke up at 6:15 am freezing. I called the phone number on the service tag and the guy answered refusing to send anyone out. I told him I have a contract and he still refused!! Said he couldn't get anyone here until 10:00 am. I had to shower and make a 8:00am appointment. He still refused. I asked what am I paying for?????? Very unsatisfactory in my opinion."

"He turned the heat down and it was cold when they got home."

"Very knowledgeable and professional. Technician went over and above what was expected."

"Although Austin our tech. went above and beyond to provide amazing service and should be commended. If not for him I would have given a 0. I am disgusted by the cost of a warranty part replacement. The only reason I used your service to complete my repair is because Austin worked to get me a better price. I never plan on using Chief in the future and I am disappointed that after spending THOUSANDS of dollars with you in the last 4 years I was treated so poorly..."

"Nick answered all my questions thoroughly. After installing a new bulb in our UV system, he took time to block all the light leaks that were coming from the unit."

"Tech was helpful explaining and solving the problems"

"Completed the inspection, answered questions"

"He arrived on time, was very polite, knowledgeable and efficient and was more than happy to answer my questions about how things work."

"Alex is very polite and helpful!! He was right on time and very efficient . He gave me some advice as to what I might need in the future which is always helpful. Very pleasant sweet man!"

"Fast and courteous"

"We came back from four weeks away and found our furnace not functioning. I called and was told a technician would be out in a flash, which turned out to be accurate."

"Problem resolved same day."

"Took to long to troubleshoot. Code told the problem."

"He was quick friendly and informative."

"The service technician arrived within the time estimated, was very courteous, and conducted his check;up of our heating/cooling system in an efficient and professional manner."

"Scott is very knowledgeable about the workings of a furnace."

"Tyler was knowledgeable and explained things well."

"furnace not fixed, call another company, they found and corrected problem."

"Very happy with customer service. Technician and sales rep were very nice and friendly."

"Service was friendly, knowledgeable and efficient."

"Solved a problem (finally) that had been an issue for us for a while."

"Great service & explanation!"

"Scott was outstanding!"

"Efficency and information provided by the tech."

"My furnace was installed in August 2018 and I didnt use it until November 2018. Since the first time I have turned on my furnace it always generated code 272. Now there was a piece of plastic clogging the drain and water backed up into the furnace and rusted the bearings to the furnace. I think the plastic clogging the drain was due to install as lots of pvc pipe was cut. Now the part is under warranty but I have to pay for labor. I paid almost 8 grand for this furnace only to have problems from the day one of use. I did miss the yearly tune up due to hospitalization but immediately scheduled as soon as I was home."

"Prompt, courteous and thorough."

"very efficient and gentlemanly service man, Josh. His explanations were very clear."

"I valued the technician's expert opinion"

"Very prompt with appropriate part."

"Tech was very pleasant."

"Fast service"

"Misti was very through in describing what the team would do for me. She was very professional and nice."

"He was very helpful & showed me some things on My thermostat - I Comfort"

"Very satisfied"

"He was courteous and friendly. He answered all my questions."

"The technician was very competent and quick in the service provided."

"Both people exhibited excellent customer, they did a great job explaining the situation, were friendly."

"Usuall, the fall check-up is in November. A little late this year?"

"Our furnace was suddenly down. Call Chief and Bauer for help. Technician Scoot arrived at my house within one hour and diagnosed the issue. He helped us crack the furnace on. Very efficient and nice job."

"Your new policy of punishing those of us who prefer to pay for service plan all at once up front is mind-numbingly stupid. All low Mark's on survey are due to this new policy (& the way it was presented to me over the phone) Technician Nick & his work were great."

"they were polite, efficient and answered all of our questions"

"Always prompt, courteous, and knowledgeable!"

"Alex was great to work with, very polite. Seemed to enjoy his job. Answered my many questions."

"Explained well Came after regular working hours Provided new to us information Friendly"

"Everything good"

"Josh always gives great explanations of what is going on with my system and addresses concerns that he comes across. Friendly and respectful."

"They were both very nice, but I don't really know what their recommendation was. They didn't seem confident that I would have heat even if I replaced the 2 parts they said I need. I've got 5 space heaters going and I don't know what my next move is. Again, they were very nice, and I appreciated that they came to Rossville. I really like your advertising and your website. Maybe my older boiler is just a lost cause. But I was hoping for heat and his recommendation was to "win the lottery.""

"The technicians did a good job. Through no fault of their own a part was missing from my customer provided bathroom faucet. They had to return a second time to install it once the part arrived. I am very dissatisfied with the second service call charged at full price. I think there shoould have been a major discount for the second service call. As we also have a furnace maintenence contract with this company we will continue to use them for that. However, we will not use nor recommend this company for any other work. For their second service call charge I rate them a 2 out of 10."

"This was the first home that we lived in that had hot water heat. I had questions and he was more than patient with me to answer them."

"Overall good service. I was told someone would be dropping off a replacement filter, but I haven't seen it yet. I'll keep waiting."

"Job was done quickly and very well."

"I asked that the flame sensor be cleaned and am not sure that it was since my furnace had to attempt lighting twice 2 hours after he was here."

"Michael was very helpful and able to do the repair."

"Alex was prompt, put on booties to keep the carpet clean, asked some questions, and answered many of my question."

"He knew his work to be done on furnace."

"was on time, very polite, did his job in timely manner"

"Matthew didn't mind the clutter in my house. Although he was there for a furnace check, he ALSO checked my 21 year old hot water heater and discovered both a roll out burn AND small gas leak. Finally, he helped me find the filter access for a whole-house dehumidifier that Woods Basement installed two years ago. It only took a minute, but was VERY helpful."

"Very personable"

"Prompt, courteous and professional!"

"The service expert was very thorough, explained what he was doing, answered all of our questions and was very professional."

"Good job. I would like information about the plumbing service included with service plus contract"

"Showed up early, which we appreciated, and did the work in a timely manner."

"When I asked a question the tech gave me a answer I was satisfied with."

"Very thorough"

"He was wonderful"

"On time, actually early, friendly seemed knowledgeable, explained what they were doing and why"

"Nick was very professional and polite. Did a thorough service and also explained all and answered my questions."

"Good service"

"Friendly, quickly found the problem, was good with my dogs."

"They were very nice and did a great job. I loved the fact that they ran carpet down the stairs to not track in mud ."

"You guys showed up the same day that we called. You also had the part in your truck to fix what was wrong and we didnt have to wait a couple of weeks for a part to arrive."

"It was a holiday and he responded promptly and was extremely friendly and helpful with my issue."

"Tech was thorough and did a nice job of listening, trouble shooting, and explaining how the system works"

"He was very helpful"

"Helpful"

"Technician"

"No body is perfect. I think a 9 is pretty darn good"

"Technician took care of things that needed to be addressed and showed me why."

"they showed up on time, were nice, and did the work."

"Nick was very professional."

"Technician was friendly and knowledgeable. Somebody is supposed to call me back about a part but nobody has called yet"

"Found two problems that could well avoid expensive future flooding and/or health problems."

"Very polite, respectful courteous service including noting we had mold in our air vents, proposed solution, but no hard selling"

"The technician was very friendly BUT he for some reason tampered with my water heater which is below the furnace. He left the water heater open which leaked water into my downstairs neighbor apartment from 1pm when he left to 8pm when the leak was discovered. This is the 3rd time that a technician has not had a filter that would fit. I told this technician that I would not replace the filter until Spring because I do not wait to take another day off work just to wait for a filter to be delivered."

"Technician was friendly and very knowledgeable of the systems I had called on."

"just got a price on new HVAC"

"Very nice and very knowledgeable for someone so young"

"They came in and explained everything to us. They were informative about our furnaces condition and helpful in making the decision we made to get a new unit."

"Its 58 degrees here. He did what he could. Parts on order."

"Timely, friendly, fixed it"

"Scott arrived on time. He was friendly and appeared to be extremely competent."

"He very quickly checked the water heater and the humidifier. Said we should change the connection to the humidifier."

"Helpful"

"Technicians are profession and knows what they are"

"I was really impressed that Buddy Carpenter came out to our home to see what issues we had with our previous service tech. He was very helpful!!! Give buddy a raise for providing great customer service!!!!!"

"Excellent service and prompt response"

"It appears there is an issue with our furnance and it seems like the issue was caused by the last time somone from your company worked on it. The tech said we need a new filter but instead of installing he said they can do it when they come out to fix the fiurnace later this week"

"I never give perfect ratings."

"The service has been good for 52 years."

"Boston was very knowledgeable Spent time to explain to us what was done and took the time to answer our questions"

"Speed of coming out and checking system."

"Respectful but not knowledgeable"

"Tech explained everything to my satisfaction and told me what else I could use."

"He is professionally sound and very polite"

"Bob came out Monday morning to complete the paperwork needed for my new water heater, Juju (John?) was out that afternoon and had my old heater out and the new one installed in less than 2 hours - by himself!! Thank you!!!"

"They always do a good job and are knowledgeable about products."