Chief/Bauer Service Experts Reviews

"Very transparent feedback about what was needed to be repaired"

"I could not always understand your operative but he seemed knowledgeable and appears to have done everything he was supposed to do."

"The guys worked so long and hard to make sure our air was up and running! They overcame the unexpected obstacles and did it with awesome attitudes!"

"Bob was professional and explained everything. Nice guy, professional."

"They responded quickly"

"He showed up, got straight to the point, did all that was needed to fix the ac and then helped me to understand why our ac went bad. Then gave me tips on how to prevent it. He did an amazing job and made me feel comfortable when he noticed me getting more worried about all that could be wrong with it. He was absolutely incredible."

"prompt, courteous, effective service"

"Very professional, respectful to my home and knowledgeable"

"Very good experence"

"I continually request that the tech calls Sandy's number when on the way. Even after confirming with Andrea on 6/1 that this would happen, as usual, it did not. What's it going to take, people?"

"Service technician was courtesy & friendly."

"I payed over $80 for a plumber to come out and immediately tell me he cant fix my tub because its a 2 knob tub that is no longer allowed in Illinois. A simple screening by the scheduler should have caught this and saved me money"

"Way too expensive"

"Service technician was through and gave me the report on our system. Very nice gentleman"

"This was the first time I use your service, the technician was very polite and answered all my questions also gave me what was going on with the air conditioning . I was well pleased and would use the service again."

"Spent time explaining a lot about my thermostat, furnace, and AC"

"David was efficient, friendly, and knowledgeable."

"Knowledgeable staff and pleasant demeanor"

"Prompt communication, very prompt service. Scott described everything he was going to do and what was needed."

"The technician resolved the problem that I was having with my air conditioning very quickly."

"Technician is competent, and on time."

"Aidan explain everything to me about the service he did."

"The technician was extremely courteous, and was willing to answer all my questions. He went out of his way to provide remarkable service, and I greatly appreciate it!"

"Very friendly and knowledgeable. Always a pleasant experience!"

"The technician(s) were very knowledgeable and courteous."

"All bases were covered."

"Excellent response and service"

"On time and very thorough. Doesnt hurt that he is our son but, he always does a good job."

"Technician response time was great! Friendly, courteous and knowledgable in my query."

"Kyle Spesard represents a good combination of job knowledge that allowed him to provide service as well as information about air quality products that may be added to my system. No pushy sales pitch. Kyle is a good representative for Chief Bauer."

"Our house is really nice and cool now with the temperature outside rising."

"Very friendly and thorough technician"

"Always prompt, pleasant, professional and explains issues so you understand"

"Everything went smoothly, very helpful checking and resetting system."

"Excellent service"

"They were very goof!"

"Great service and friendly staff."

"On time (actually little early) knowledgeable, professional but friendly"

"Everything was very professional.The toilet was not fixed because the damage to the floor was so bad. The floor needs to be replaced before the toilet can be fixed successfully."

"Aidan was so helpful. He provided excellent information and was extremely courteous and thorough."

"Everything went smoothly, No guessing. Made sure settings were optimal on thermostat without having to ask."

"Service provider very detailed and knowledgeable. He served as an excellent PR person for your company."

"Play technicians very good. But without the quote for that new furnace and AC was extremely high."

"The service was very helpful even though the repair was not completed due to circumstances tat appeared at this time."

"Both service techs were very friendly, informative and was efficient."

"Kyle, the Technician was very thorough, professional, skilled, & very nice."

"THe technician took extra care and compared to the last person we had we felt he was competent and did an excellent job."

"because the tech Kevin and his partner were professional and personable they are the best!!!"

"I wasnt personally there for the appt, but the absolutely ridiculous estimate he gave us on items we didnt even request he look at is insane. A $600 faucet? Is it being custom made? Dry wall needing to be torn out? Recommend a new vanity and new faucet? Stupid. All we wanted was a valve replaced and to check on a pressure issue in the kitchen and what we came away with was giving you $82 for absolutely nothing. They scheduled me an afternoon appointment, yet called me at 9:30 in the morning (I had left my phone in my pickup) and couldnt understand why I wasnt right there to answer their call. I returned their call around 10:15 and one of your CSRs response was Well, we called you three times.. Yes, you did, in the morning when you indicated the previous day it would be the afternoon- I couldnt be more disappointed with this experience."

"Came on time and finished in a timely manner. Very friendly. answered my questions. Explained what was done."

"Early arrival, completed in 30-35 minutes."

"On time arrive, friendly technician, provided good information."

"David searched for the reason for an issue he discovered while performing my scheduled maintenance. He then explained and resolved the issue before performing the maintenance."

"Bill was too high, plus I didn't know I was calling CB when I rang the number I thought was a different plumber."

"Aidan did a very thorough job inspecting and maintaining our AC units. He was very respectful to wear his slip on boot protectors to keep our house clean. He took time to explain what he was doing. He did a great job!"

"Aidan arrive on time. He did a very thorough job inspecting all areas in our home. He went above the usual inspection to find trouble areas that might exist. Service was outstanding."

"Michael and Bob were outstanding! They knew the problem and checked out everything. We could not have been more pleased!!!"

"Very nice, professional, and informative service representative--Kyle Spesard."

"Very polite and even though I have been with you for 20 years he still explained everything he was checking and going to do"

"Questions were asked and answered by the technician to my satisfaction with the understanding that I also worked in the industry for close to 40 years. My tech took care of issues that were not addressed previously by a former tech."

"The technician arrived early and was finished in roughly 35 minutes."

"Technician explained the present situation and what we might need in the future. He was polite and efficient."

"Very personable and efficient."

"Brain and Christian were very effective in replacing the septic tank line. They were careful about our property and made helpful suggestions. Most importantly, the system has been working great since their repairs."

"No problems with the plumber and he took care of the problem."

"James and Matthew were very professional and answered all our questions."

"Appreciate was scheduled from 12-2 tech got to my house at 5:00 pm. He did keep me updated along the way. The fact that u charge $30 each to put in filter is outrageous especially for members."

"Great service technician."

"He did a great job."

"Excellent service and communication"

"Great service"

"Great service"

"Great service"

"Usually the technician will wash the air conditioner unit in the spring when it is serviced and he did at my residence but not at my rental house which he also serviced the same day."

"Fee was too high Younger technician left cover off crawl space Were quick to respond tho"

"A quick response time, and the problem was fixed."

"He immediately identified the problem and told me my options"

"These two fellas; James, and ..? Were competent, skillful and forthcoming. They were exactly what company reps should be."

"Friendly and communicated well. Spent time and explained and answered all questions."

"He did a great job"

"Terrible the guy came out didnt even do nothing couldnt even light the pilot light I had to do it then told me its doesnt stay lit witch was the whole reason for him to come out and see why witch he didnt so I pay a hundred dollars fir nothing then call to talk to someone the lady just put me on hold"

"Great job. Friendly. Good to see training a new technician."

"Polite, careful, friendly workmen. Answered questions, explained well."

"Fast and done"

"Service was quick and technician very easy to work with."

"Plumbing not capable for needs of projects"

"Competent, friendly and helpful"

"Technicians were courteous, knowledgeable, thorough. Cleaned the area well before leaving."

"He came on time and remembered having been here before, so I didn't have to climb the ladder to the attic to show him which was my equipment."

"Prompt and quick service"

"Kyle and Scott are so friendly and willing to walk me through what's going on. I really feel like they work to figure out not only the mechanical problem at hand but also to make sure I understand what went wrong as well as addressing additional questions and issues I had."

"Service people are always helpful and professional. Aiden McNichols did a great job explaining everything to me."

"They have good service. Don't know if people want to lease."

"Friendly people great service"

"tech was professional and answered all our questions."

"Always get good friendly service with all staff members I have contact with"

"Technicians were very professional and thoroughly tested our equipment."

"Consistently great service experience"

"Kyle was very thorough and informative."

"Great job done correctly the first time."

"Very friendly and professional"

"Very good service."

"Came on time Was friendly and professional"

"You have kept my equipment running well"

"Good service and knowledgeable, reliable technicians - I've used Chief Bauer for a long time."

"Best service by Aidan mcnichols"

"great service"

"Fast, reliable service"

"So helpful, willing to do what it takes"

"Quick service with trained technicians"

"Very good service."

"You guys quoted me $5300 to dig up and replace a pipe that I dug up in about 35 minutes with a mini excavator and I replace the PVC took me maybe one hour total"

"Fast,professional, knowledgeable"

"You did nothing for me other than tell me it would be too expensive to solve my problem. This coming from a company that installs air-conditioning and heating systems for tens of thousands of dollars."

"The quality varies widely with the person on the job"

"Kind, knowledgeable accommodating in every wat"

"Excellent service, and reliable products"

"We are long time Chief / Bauer customers. We have been happy with the work and services you have provided."

"Professional"

"Service was prompt and courteous."

"Quality service and on-time"

"We have had nothing but positive experiences with Chief Bauer."

"You did a good job."

"They just seem like they really know what theyre doing. Theyre efficient, quick, on time. Very professional, but very pleasant to have around as well. Very nice people."

"You are very professional"

"We have never had anyone else service our HVAC equipment."

"Prompt, courteous and professional."

"Kyle Spesard, done a very good job and was very thorough checking everything, I like him."

"Fast and efficient and prompt"

"I have had one bad service experience with one of your technicians and I never saw him again so I assume he no longer works there and everyone else has been highly professional and skilled."

"You did a good"

"on time. efficient. knowledgable. very nice people."

"it's still pretty expensive. i paid $200 to get a toilet unplugged. seems like alot"

"have been supplying quality service for many years"

"I have had one bad experience with one of your technicians and have not seen him since, a good thing: as my boiler has been known to be temperamental and/or tricky to repair, I tend to be assigned your best or hotshot up and comers and that is perfectly fine with me -- thanks!"

"We needed to call for after hours (late) service and had no problem making an appointment. Everyone we interacted with from your company was very friendly and knowledgeable. The service technicians did an amazing job."

"Service with Chief Bauer has always been excellent."

"Good Service"

"Very professional and considerate"

"Familiar with company. Satisfied with service provided."

"Good service"

"They are good/ I don't know if they can improve."

"The are timely, neat and explain everything they are going to do."

"Always the best."

"well informed and profess"

"Professionalism"

"Easy to work with professional."

"Quick service, knowledgeable technicians, reasonable prices."

"There was some serious craftsmanship trouble with my furnace installation. Work was not completed in accordance with industry standards. Insulation was left exposed to the weather and the condensate line was cinched down so tight that water would have been unable to flow. There was a clear stated focus by Chief Bauer to collect their money and move on. I had refused to pay for defective work. The problem was that I found and reported the defects and ultimately had to drive back over 100 miles on two separate occasions for the work to be corrected. There is no definable level of quality control. Simple questions still remain unanswered. No one ever offered an apology other than they were "disappointed". I was in constant communication with people at Chief Bauer to get the corrections made so that I could final pay. Despite a high level of communication; I was turned over for collection because the money was more important than customer service. There was no consideration offered for the distance that I had to travel or that weather may impact my safe travels. I felt definite pressure to travel during poor weather so Chief Bauer could "close the books and pay their people". It's money above all else. You can say that the work was corrected. Treatment of the customer during that process of correction is of equal importance. I cannot honestly say with any confidence that Chief Bauer would have promptly returned to correct the work I was not holding money. It is stunning that Chief Bauer would breach "good faith" and move towards collection of a debt knowing that there were unresolved issues. As I stated in one email exchange: "I look forward to the expiration of the warranty period so I can be done with you"."

"people who came out where very informative and answered all questions. Friendly also."

"Excellent service"

"Chief Bauer office staff and technicians have always been friendly, professional and helpful."

"Very good service. Very polite"

"Showed up on time and got to work"

"The service person was there when they said he would be. He did his job and was professional."

"Chief Bauer technicians are knowledgeable, polite and professional."

"tech was fast & really good at his job"

"Timely efficiency."

"Victor was very helpful in what I might need."

"Michael and Bob responded to our call right away and taking into consideration that was a very cold day, my family and I appreciated that they check our heating and fix the problem."

"Very professional service tech. Had to come back twice but was able to resolve the problem"

"Prompt and efficient service and friendly staff."

"The service technician was very well versed on what was needed."

"They responded the same day and was able to fix our furnace."

"The technician was kind but was very rough with his auger and scratched up the bottom of our toilet bowl so it now looks gross :( The woman who booked the appt was also very nice but there was some miscommunication about the price of the toilet clearing. She did however honor the price she originally gave me over the phone."

"Friendly, trustworthy service. Showed up on time. Great communication!"

"Chief Bauer has ways responded to any need I have had in a very timely manner and they work hard to solve problems and provide service."

"He was on time and corrected the problem"

"Very dependable."

"good communication"

"Efficient but thorough, polite and friendly, knowledgeable"

"CHIEF BAUER IS WILLING TO COME TO RURAL COMMUNITIES. SCHEDULER AND TECNICHIAN WERE PROFESSIONAL AND COURTEOUS."

"They have always provided good service for us."

"Response time."

"In consideration for inflationary pricing many comparable rates on similar services may be available by others."

"Not your fault but parts took too long to obtain"

"On time, friendly service, thorough yet understandable explanation of service and status."

"Over the years we have had fairly prompt, effective service from Chief Bauer."

"The tech was quick and knew the problem instantly"

"Honest repairman and fair price"

"I get good maintenance service and a quick response if I have an emergency"

"Good service and excellent staff"

"Very nice person, He knew what he was doing"

"Jeremy is very knowledgeable and professional."

"My technician was great! Very personable and efficient!! Even came early!!"

"Brian was very professional and knowledgeable. He figured out my plumbing problem extremely fast and fixed it. I highly recommend him."

"I admire the quick response and service from Chief Bauer, but you quoted $2500 for a Water Heater that I bought at a store and installed by a friend for less than $1000. that's a problem."

"There is always room for improvement."

"Victor was great he didn't try to sell me something I didn't need"

"Bill and Christian were very helpful in describing the service and answering any questions I had. Attentive to the customer and great customer service."

"Very polite, clean. Listened to my concerns."

"The way that the sales person treated me and my house very rude telling me how it was going to be and very expensive I was able to get the work done by a very reputable company for half the price"

"Ive had multiple visits from this company and they are always able to get in quickly and get the job done correctly"

"Service tech is excellent"

"Came back until it was fixed"

"the techs always nice and on time"

"Quick response with knowledgeable technicians"

"incompetent"

"The only real downside is that Chief / Bauer Service Experts is on the expensive side. That doesn't mean there isn't still some value to be had, but many of my friends simply cannot afford it."

"Fair, knowledgeable, polite, professional."

"He spent time explaining when I asked questions."

"The technician did an excellent job. He was also very respectful and polite."

"Service tech was excellent"

"excellent service, answers all questions, great product, Friendly and knowledgeable technician"

"Very helpful and efficient"

"not a smooth process with smart thermostat"

"Very professional and helpful"

"Every quote I've rec'd have always been the highest among at least 3 quotes i usually request."

"Rapid response by an expert technician."

"Aidan and Jeff did a fantastic job. Good communication and prompt handling, and nice guys to boot!"

"My experience with Chief/Bauer has always been very good."

"Explained the problems well."

"Technician Aiden called with estimated time of arrival. Was done within the time frame mentioned. He also noted that my UV light was out and replaced it."

"Great service, dependable and available."

"account of the service that I received"

"Im the past the technician informed me of what they did or found & explained the sheet they had me sign & gave me a copy but not this time. The technician didnt check the thermostat I dont think he said a dozen words to me."

"Quick , friendly and done right ."

"I had my winter/ spring maintenance check on my furnace yesterday. A very professional and friendly man names AIDEN did an awesome job informing me about my furnace, called to let me know he had arrived, used foot protection without being asked!!! Great Job Aiden"

"Everything a business should be . . . on time, good communications, respectful, nice, knowledgeable, courteous, job well done, trusted, hard to find good help these days and someone that knows what they are doing."

"Prompt courteous service. Kyle was the technician and he let me know. There were a couple things that needed to be replaced and did your job in a timely manner. He went above and beyond coming out on Christmas Eve."

"Techs knew exactly what they were doing. They were helpful and efficient. Came out on a Saturday when no one else would."

"great customer service always"

"knowledgeable, helpful"

"Always thorough in either service or with finding the cause of issues I am having with the system."

"My tech Mark was awesome"

"Great business to deal with and great service techs."

"Service is always reliable"

"Service has been very good in the past. There were some issues with the recent servicing. The cover to the filter chamber was not fully closed and the supports to the PVC drain pipes were not put back in place after servicing."

"Answered all my questions and concerns"

"All of the technicans are well trained and friendly. The product is also very good ."

"Great customer service!"

"always arrive on schedule, polite, helpful on the phone"

"They answered my questions clearly giving me pros and cons on thermostats. I did not feel pressured to make any purchase."

"great service"

"Dependable, Timely, Trusting"

"Same day service and Kyle was very helpful!"

"Prompt courteous service"

"We have always had prompt, competent service. On this visit, Aidan was very knowledgeable and capable."

"CJ was on time, cordial, professional, courteous...everything you want and more in a service rep"

"Very good"