Chief/Bauer Service Experts Reviews

"Very happy with the service provided."

"Jeremy was engaging and seemed technically capable to a point. However, despite the company's advertising that they could service home well systems he was ultimately unable to prime the system and get water flowing after installation and I was forced to pay an additional $220 from a local Well Drilling company prime the pump to get water flowing. While speaking with the Well company I learned that: the system quoted and installed was over-sized (the pressure tank), likely over-priced by some hundreds of dollars, and that no documentation was provided on the pressure tank nor was there mention of the multi-year warranty for the tank."

"Efficient. Easy."

"Nice people"

"Thorough in the work done and courteous in explaining it"

"Efficient, helpful,courteous."

"I was very impressed with how quickly a technician was initially sent out, diagnosed the issue and then was back the next day to install the part. I could tell he is extremely knowledgeable which is a testament to your training program. I wish the rest of service provider industries would take a lesson from your company."

"Tech was very nice and explained things before and after the call."

"Needed more knowledge regarding the connecting of the unit to wifi. After trying to work with the thermostat I realized how complicated it was. Could have used a "walk through" of the thermostat."

"Quick, on time, friendly, helpful. Josh was very polite and was able to fix the problem while he was here. He is a great asset to your company."

"Tech was very efficient. He checked everything ."

"The problem was fixed."

"Replacement items were not immediately available and effected time on service call."

"The explanation about my options with the repair needed."

"Kyle was very considerate and wore mask and footies. He was very open with what we needed to do to keep our machine in best condition. He tried to clean our humidifier casing by scrubbing it outdoors with hose. He went beyond what was expected. We want him each time now!"

"Professional approach; seemingly thorough."

"Failure to place customer first in part order. Demonstrates arrogance of company relative to customers."

"Came out in rain initially, but couldn't finish due to lightening--completely understand. Followup appointment ordered 3 parts--only 2 came in on time. Installed those parts and the unit worked."

"very polite, answered all questions, looked at everything"

"Professional, thorough, friendly, efficient, knowledgeable"

"On time and very professional"

"He was super courteous, knew what he needed to do, and did just that quickly."

"Matt efficiently completed his tasks"

"Always room to improve."

"Scott is a through service expert. He is personable and professional. Scott makes sure that we are satisfied before he leaves our home."

"Good communication and nice to talk too."

"fast friendly peeps!"

"He was here within a hour of calling and was very kind and did a great job. Very pleased with him."

"very nice and good service"

"He was very friendly, informative, and detailed when cleaning out the air conditioner. He also wore his mask the entire time, and made it a point to keep adequate distance."

"Its still not right. The air still wont keep up"

"Prompt response on hot day"

"Tyler was excellent!"

"Did a great job, kept me informed about everything he was doing."

"He did a great job of checking for the leak, couldn't find one, but clearly to loose 7 lbs of Freon, there is a leak somewhere.....I suspect that you may have to come back and completely evac the system, fill it with nitrogen with a dye and check the line from the coil to outside compressor"

"The technician was great"

"I was able to get someone out here quickly who explained the issue and then fixed it."

"I dont like that these appts now feel like a severe sales call each time you come"

"Sorry I don't have the names of both the young men who came to my house. They were both informative and knowledgeable, friendly and polite."

"Technically professional, good listener to concerns and excellent customer skills!! Please share with Matthew."

"On time."

"Very thorough and very polite!"

"Thought Tyler did a very thorough inspection and gave a detailed explanation."

"Quick response time, quickly corrected issue, friendly"

"Michael was very courteous, pleasant, and efficient, and conducted his inspection in a timely manner."

"Jeremy! He was very professional and calm. Was able to explain without being overly complicated yet clear in his knowledge level. Very respectful. He could train folks on customer relations and service!"

"Professional, showed pride in job, knowledgeable"

"He was very professional, helpful and explained well the problem."

"Plumber was supposed to fix the mold smell in my dryer. He did something to the washer that was not requested and mold smell still in dryer. He did not spend but a few minutes on it (washer, not dryer as requested) and charged for not fixing problem. (Plumbing problem only)."

"Informative and thorough representative."

"tyler did a good job telling me every thing he did"

"Great service, professional and polite"

"Did a good job as far as I could see"

"staff and service person very friendly and prompt."

"Scott was extremely professional and explained things clearly and concisely. He was clearly knowledgeable in his field, and was timely in his execution; which included a trip to a local parts warehouse to obtain parts, in which he brought back and promptly installed. Thank you for a great experience Scott and team!!"

"Tyler was very thorough and answered any questions I had."

"Always good service."

"The technician failed to turn a safety switch back on in the outside unit so we had no air conditioning. We didn't realize there was a problem until the house got very hot."

"Professional service from our technician. Very good guy. Thorough."

"The actual service was fine, but the technician arrived quite late. I understand that it was an extraordinarily warm day, but I would have appreciated updates on the arrival time. I called the office twice to get updates."

"Had a 2-4 appointment window and technician arrived at 5:20. When replacing the outdoor compressor fan a wire was crimped causing it to spark, throw the breakers, cease running, and cause the house to warm. After-hours service was called and they found the problem."

"Very knowledgeable & friendly"

"professional,, hard working, courteous"

"Satisfied with service, but, seems like we just had this problem and paid a lot of money to have it repaired and now the same thing happened again. ($1,300 to get it repaired again)."

"Both Scott and Bob were very professional. They explained every step in the process."

"I was pleased with the return time!"

"He consulted with another technician for a second opinion concerning the A/C to ensure the correct diagnosis was made and the proper repair applied. He was very diligent and spoke several times with me to update his progress."

"Boston seemed to be very good at checking everything out"

"The professional service I received from the technician"

"Punctual and did the required work in a timely manner."

"The technician arrived as scheduled, worked quickly and efficiently and explained his inspection summary."

"The tech correctly diagnosed the problem. The sales rep Andrew gave a really high estimate. 9403 dollars, I got a second estimate from someone else and it was 4636 dollars. Literally half as much, same efficiency and size AC. Why was Chief bauer so much more? It was ridiculous."

"Tyler was very easy to work with. He was efficient and competent, and answered every question I had thoroughly. He has warned me that the AC's run capacitor is functioning below ideal and I may have to replace it this summer, and quoted me a $99 fee for that (plus, I assume, a service call fee of some kind). He didn't mind chatting a bit with a lonely singled old lady, and shared a photo of his dogs when he found out my career is owner of C-U Pet Sitting Service. He was a delightful person."

"Jeremy is great!! He is very thorough, honest, and forthcoming. He is also very professional, respectful and friendly."

"The technician sorry I cant think of his name was very friendly and professional and answered all of my questions"

"Your representative showed up on time, programmed one of my thermostats, and did everything he was supposed to very efficiently."

"The technicians worked to get system working, however the emphasis on age of system over the specifics of the operational problems cause me to question the sincere effort to repair versus the "sales pitch" and insistence to charge "diagnostic fee". I was also told that the capacitor was replaced on Friday night, but I guess they took it off when the system breaker was tripped, because then a capacitor was put on Monday. Questionable reports."

"Paul was very friendly and personable, he listened to our problem, got the material to deal with it, and got the job done efficiently and well. And our outdoor faucet is working well and no longer flooding our basement. What more could we ask?"

"My blower on my furnace that worked all winter and was turned on by your people no longer works and told by another company will now cost me 450 to fix"

"Nick was great - worked with our not-so-functioning front door, went above and beyond cleaning our outdoor unit."

"CJ made the whole non-contact process so easy. He also explained everything that he was going to do. Thank you ,CJ."

"Tech was great. Serviced A.C. inside and out and offered good advice. Friendly and thorough."

"Service person knowledge of problem. Of course my Lennox iComfort gave him a code as to what the problem was but he was very courteous & answered all my questions & was concerned that the unit keep working while the part was ordered & replaced"

"Courteous, knowledgeable, and helpful with my questions, as well as spotted out some potential things to look out for."

"He was extremely efficient and thoroughly got the job done. We only want this repairman in the future."

"Nick was very personable and seemed to do an efficient job."

"Tyler, tech, was very informative and did a good job."

"The service expert went out of his way to find where a hose went to in my crawl space . He was very knowledgeable. Excellent work ."

"Long story short your quote was $10,000. I called another Heating and Cooling company in our area and their quote was $200.00. So glad I got a second quote."

"Always a good job"

"The air conditioner was checked in quick and efficient manner."

"Checked all parts out."

"The technician was great"

"Technician was very professional and knew where to inspect to find the problem."

"The problem with our AC was diagnosed quickly. The tech and advisor who came out were very professional and clean. Came with masks and booties on. They were the very model of integrity by suggesting we call the original installers to help us save $, even though it wasn't Chief Bauer."

"I could not have asked it to go more smoothly"

"First thing ... the reason Ive waited so long to do this is to prove the point that the secondary heat exchanger IS not cracked and I DID NOT need a new furnace which was advised by your technician and your salesman that came to my house the next day to sell me a new furnace. Matt came out and never checked the flute or anything outside or in the attic. He went straight to furnace and took apart to get to secondarily heat exchanger. Told me it was cracked and needed new one, but then could not quarentee me that furnace would work after $1200.00 part from your company. So I agreed to talk to salesman and get new furnace. $5000.00 quote. My furnace is less was less than ten years old!! Thank God !!! Thank God!!! The financing did not go thru due to me just buying this house and only me here to pay for this. I then called out Kelso heating and cooling in St. Joseph Il. Wow!!! They went straight to my attic and also outside to check flute and ventilation! Guess what! There was a large chunk of ice in pipe so therefor furnace was shutting itself off due to preventive reasons. So it is now 06/2020!!! I still have same fur car working perfectly and have spent a total of $300.00 for three visits from Kelso heating and cooling and I am SO PLEASED that KELSOS dDID NOT lue to me and try and rip me off! I have passed this along to many people hoping they choose anyone over chief bauer!!! Thankyou for your time Lori Forster"

"Immediate attention to issue"

"Prompt, polite, did job well."

"You guys are always selling, service is secondary. didn't use to be this way. should be selling experts not service experts."

"The technicians who came, were trained, neat in their work and able to identify and repair the problem quickly."

"The technician was very courteous and fast but thorough"

"Tech. explained all procedures and results . Very friendly and careful about wearing mask and booties ."

"Very professional and informative. Gave me straight answers. At times tried to upsell a little too much."

"I trust that Josh knows what he is doing. He is professional and thorough."

"They had a tendency to stand kind of close while talking (considering the pandemic conditions). I guess they were also so flustered that they drove off without their tools. But, they did come back, close up the outside AC unit, and collect their things after I called them and pointed it out."

"It took 3 attempts and almost a week to get the service done. They originally brought the wrong part. They refused to call me ahead of time so I could meet the technicians there. I was lied to over the phone about the cost and grossly overcharged for 1 hour of work by 2 people. $1300 for labor. Part was under warranty."

"Matthew and Scott were both efficient and completed the repair before explaining to me what they each had done."

"I think you guys could have given me a MUCH better price on the repairs. I bought the A/C unit from you 6 years ago and both coils need replaced...even with preventative maintenance."

"Service was great."

"Scott provides great customer service in addition to fixing the problem right away. It was also late in the evening."

"Technician very courteous and respectful and knowledgeable"

"Very professional"

"Explained what was to be done and respected my home"

"We always get treated well by professionals."

"Technician was knowledgeable and finished his work quickly."

"Matt showed me photo of biological growth and explained that to fix the problem was to get a UV light - but when I called the office and talked with Jeremy and asked what would cause the growth (never had this issue on previous system or current system) was told it was because it's wet in the AC unit. I feel like the UV light setup is expense and does not address the cause of the problem. Explained that our $12,000 top of the line system can't seem to get the humidity under 60%. If there is concern about air quality or mold - why shouldn't it be tested and removed. After 30 minutes on the phone felt that my concerns where not heard."

"Everything went well. No mess, no problem."

"I received a phone call that the service engineer (Drew) was on his way. Fast and efficient."

"Fit me in on a busy day and problem was solved quickly"

"We were very satisfied. Spoke with Misty about the installation of a tankless hot water heater and within 2 hours Jeremy was there to install it. Great job to both."

"100 percent Professional"

"Quick, efficient, helpful"

"Efficient, no face to face contact accomplished easily."

"They did what they came to do and did everything proffessionaly."

"They were here more to sell me a new AC unit rather than maintain the current one. They quoted me a price of about $600 just for a bare minimum of repairs, to see what else may be wrong. And then they recommended a new unit. The next company I called fixed the AC for $150."

"The job was done quickly and neatly. Have not used AC yet but the time is soon."

"Very professional and courteous"

"Service was responsive to questions and needs."

"Detailed and answered all my questions."

"Scott talks so much. He was involved with my service call for almost 1hour. He talked a lot about his personal life and he and Andrew spent a long time in their truck writing about the visit when they were done. I kept waiting for my visit summary. I had other things I needed to be doing."

"Scott is personable, knowledgeable, and thorough! We request him for all of our heating and air conditioning needs!"

"He explained things in depth and clearly."

"Good tech,very friendly,and willing to do his job"

"Took time to explain the ins and outs of the aircondition system. Also gave me some ideas as to what I can do to better my air unit in the future."

"Given the circumstances (CoVID-19), they did a nice job. I was surprised to hear of the "oil leak" in my AC unit for the first time."

"Drew was polite, thorough and was a problem solver."

"On time, clean, wearing mask."

"Always the best in customer service"

"Your service techs have all acted in a professional manner. Boston is polite, gets the job done and explains everything in an easy to understand manner. Re: the last question - I honestly don't know how competitive your pricing is which is why I did not rank that question with a #10"

"Great attitude and info"

"The technician communicated well with us. He was honest about what he did and did not do, filled out the forms thoroughly, and answered any questions I had supportively."

"Josh was professional and knowledgeable but was not pushy about trying to sell us more than we needed."

"Thorough but quick"

"Because of the restrictions, there was no checking of the furnace/blower unit."

"Tech checked to make sure I was comfortable with him coming into my house, and was also very willing to answer the questions I asked him."

"Jeff was very helpful with explaining the different advantage plans and the technicians the next day who installed everything were great also. They played down mats to not track in mud because it was raining. They cleaned up everything and explained how to use everything before they left."

"It all went very well."

"Doug was very efficient and very pleasant"

"Very simple for me and service rep was very patient on the phone and very informative"

"Clean friendly efficient"

"I appreciated his integrity. When it turned out the compressor wasn't the problem, even though the prior technicians diagnosed that it was, he explained it and charged for only the contactor. I also appreciated his ability to gauge my knowledge of the system and provide more in-depth answers as the discussion went on"

"Clearly communicated. Did a thorough job. Summarized findings with me."

"I am disappointed that the technician was not able to check anything on the inside of the house. I know this was not chiefs fault but I think it was important to note"

"The technician was on time, thorough, and also helped us figure out some stuff about our utilities/home! I'm sorry that I do not remember his name."

"He was able to diagnosed the problem and install the new thermostat quickly"

"Tech seemed very knowledgeable of tha AC problem."

"He was efficient, courteous, and competent."

"I think they did a thorough inspection. Even put the cover of the water spigot back on."

"He explained what he is doing and if had any issues"

"Boston seemed to be very thorough in checking over my system. He gave intelligent descriptions of possible upgrades. He was patient with my questions, gave good explanations. He wore a mask, and coverings on his shoes. He was respectful - and very nice and personable. I was so impressed!"

"Tech seemed knowledgeable, was informative, polite but left minor footprint on white carpet when turning on unit from control on wall."

"Scott (svc) was excellent. Your service technicians are great. However was not informed in advanced that a sales person (Misti Meiners) would be with him. Would not have agreed to that because my husband must not have exposure to Copvid-19. Because of Scott's explanation of cost and age of my A/C system I called Misti back and invited her to come and take measurements and discuss the options the next day. She brought a tech (that's 4 people from Bauer in 2 days) and she spent 1 hour & 15 minutes taking measurements and trying to figure out what system should replace what we have because the space is small. Again, because of Steve's health and my prior appointments, I told her I did not want a long conversation after waiting for over an hour about the proposal, I wanted it to be email to me with all the appropriate details. I have yet to receive the email with the proposal and frankly have concerns about Misti's expertise since she was in her car researching via the Internet what A/C options for our home. If we install a new system this year, it will have to be installed soon since we may be traveling after Mid-May. But I would like someone else Scott or someone with technical expertise to talk to me about what system I should get, why it is preferable, what the cost will be including replacing the UV light, and how quickly it can be installed."

"Tech was very thorough and friendly."

"I have full confidence in Jeremy the technician , he is great, and so is Rhondda who makes the appointments and satisfies my special requests."

"Very professional and informative"

"We were pleased that the inspection could take place while observing distancing guidelines."

"Did his work efficiently and finished quickly"

"Timely, friendly, and efficient"

"Our technician was very polite, professional. He recommended a filter change as we were due a change in the very near future. we agreed as it helped us to not have to schedule a CB visit in the near future."

"The tech was very friendly, and knowledgeable."

"Good friendly service with all of the new procedures being followed."

"Josh was very professional and competent"

"He explained everything that was needed and was very friendly and professional."

"The technician was polite and did the requested job."

"Technician was as efficient & helpful as he could be under the circumstances."

"Rep was kind and efficient."

"We are very happy with the service that Chief Bauer provided in checking out our AC unit. The technician had to operate under restricted guidelines connected with the Corono-19 virus, and he was very conscientious in doing so. He even made an extra trip back to the office to pick up a box of electronic air filters for our use, as we had run out of them."

"Technician was professional and informative."

"Scott is very professional and takes time to explain HVAC issues in a manner that customers can understand in a practical way. Very courteous."

"Boston answered all questions and was very professional"

"Courteous, professional, friendly, knowledgeable"

"Very polite and thorough"

"Prompt response to special request"

"He was very careful to cover up and maintain safe distances (during this COVID-19 situation)"

"Jeremy is great with service and customer courtesy."

"The technician was so polite and respectful!"

"Our technician was prompt, respectful of our time, and intentional about being available to answer any number of questions."

"Great customer service...very friendly and seemed knowledgeable."

"Promp, efficient and qualified."

"The technician you sent out was very efficient at his job, answered any and all questions regarding service, was thorough and efficient at his job, and very pleasant in his attitude and manners."

"Friendly respectful thorough"

"I received a call before the technicians arrived and they arrived during the scheduled window. They were polite and knowledgeable."

"I was charged $100 for nothing! I requested to install a stast thermostat. Technicians DID SEE the thermostat from AMEREN is unusual, have extra wiring.They shoul have refused to install it from the beginning, instead of charging partial on unsuccessful installation."

"Always great service and professional attitude."

"We had many things happening when the tech was there. It did not bother him as he went about his business. In fact we were crazy busy when he was there. thanks"

"Technician was respectful of our property and our safety issues in regards to the covid 19, face mask and gloves were issued and used. I wish more people would think about others during this time in our history."

"Quick service and completion of job."

"Texh was point on with finding"

"Technician was timely, thorough and patient. He did a nice of listening to my concerns and explaining what he doing. Very friendly and has great customer relations skills"

"Everything went very well"

"Waited almost a week for parts during which time we had no heat and this was the second outing for the same reason within the month."

"Thorough and professional"

"On time, unobtrusive while being informative."

"The technicians were very info and friendly."

"They were very detailed. Even double checked the new install of my nest thermostat to make sure it was installed correctly."

"I called on a Saturday regarding a problem with my furnace. The lady who answered the phone and took down my request was very nice, polite and professional. Jason called ahead, as promised, and we had a brief discussion before he came out. He was able to fix my issue and leave me with some very helpful tips."

"Courteous/ Knowledgeable/ Sociable"

"Gentlemen were very professional, friendly, and efficient! They answered all our questions."

"Always knows what hes doing and checks everything"

"The service was good but the mess left behind was not satisfactory."

"Professional"

"After receiving two mailings offering renewal of my current $230 Protection Plan (Platinum Plus, now Ultimate), why was I told on this visit (by your office) that this plan is no longer offered?"

"Very personable staff. Answered all questions and presented information clearly."

"Very friendly and professional"

"Competent tech. Personable but yet respectful."

"Matt answered all questions I had concerning carbon monoxide issues. Made suggestions for future."

"Seemed to know what he was doing!!"

"Great job"

"The 45 minutes of service by the experts was fine, the FLAT RATE charge of $497 (less the $41 discount) was out of line for this service and the sump pump installed."

"Technician explained what he was doing. Was polite."

"very professional"

"Workmen courteous on time. Explained my situation & friendly."

"They arrived within the scheduled time frame and immediately began working. They seemed to work consistently and did a good job. They also cleaned up very well, along with answering any questions we had about the new water heater."

"While the service repair went bad, everyone was very professional. Your company is very easy to work with. Best experience we have had dealing with an HVAC company in the Champaign-Urbana area."

"Friendly technician, good communication, and provided good information."

"Immediate response. Friendly competent service at fair price."

"Came after hours. Was very nice. Did a good job and looked over the whole system"

"The technicians were very thorough."

"Jeremy was very professional, thorough and explained what servicing was needed. He completed the job in an efficient manner."

"Very respectful!!!"

"It was an estimate"

"The technician solved my problem quickly and easily."

"Good Job."

"I am waiting for a call back on the technian tune up for winter on my system"

"The Tech's were super nice & I was very comfortable having them in my home."

"Salesman spent too much time giving background information, talking up company and trying to sell the rental program."

"Everyone who came to see our furnace was very honest about the issue. No one was overly pushy on trying to get us to buy something which I greatly appreciate."

"tech explained what he found to be the issue and what he was doing to fix the issue, he was also aware of our hardwood floors so he was being careful not to scratch anything, polite, professional, and a really nice person. issue was resolved on the first call."

"Promptly responded to our call and was very thorough in identifying and explaining the issues."

"Sales and installation very good"

"Friendly, personable, prompt."

"Nick arrived promptly at 12:15 (my appointment window was 12pm-2pm). He was extremely friendly and kept me informed of his progress throughout the tune-up. He experienced some unexpected electrical challenges, but did not give up until the issue was resolved. He was great to work with!"