Chief/Bauer Service Experts Reviews

"Kyle was friendly and highly skilled at talking about the work he was doing, which made for a pleasant and educational visit."

"Matthew was very professional, helpful and understanding facing our needs with the fan replacement - and going above and beyond with the process."

"On time Explained his findings Friendly"

"Technician was friendly, competent, and efficient."

"Scott was personable and informative."

"Very efficiant and pleasent to work with"

"Came prepared and took care of the issue. Even looked for ways to save me money."

"The technician arrived on time and was very respectful as to our needs."

"We received thorough information and the work was performed in a professional manner."

"Excellent service from phone scheduling to day of service appointment."

"The technician was very thorough and took the time to explain what he was doing to me. He also provided me with helpful tips."

"That was very good in what that"

"Very prompt arriving and solving my issue"

"Very professional and courteous."

"Quick, friendly service"

"Very very Informative"

"kyle did a good job ... adjusted the humidifier which was producing so much water that the drain was overwhelmed. he even worked on clearing out the drain. he did let me know about the possibility of a condensate pump, which hopefully i will not need to get but i appreciate learning about that option."

"Kyle explained what he was doing and why he was recommending the repairs he took. Was very courteous and informative."

"My tech was awesome, very professional, helpful, informative caring and lind"

"provided good information"

"bob was great. He answered our questions. Very knowledgeable. Very nice"

"He was very polite, knowledgeable and friendly which I very much appreciated."

"Got a servicealert & had to have tech to tighten up a loose connection"

"Technician was very professional and seemed very thorough; everything was left very neat and clean."

"Tech came same day to restart our pilot light at no charge. Awesome service."

"The furnace check is always good. Reliable and quick. I had some questions that I wanted answered. They gave me an option but really did not give me an adequate reason why I was having a problem with ice developing on my flue in the winter when no one else had the same problem. They told me it was the length of my pipe going out of the house, but the other houses on my street have the setup without having the ice build up."

"I haven't any complaints."

"Matt seemed very thorough and provided answers to my questions. He provided a 'no hard-sell' explanation of air quality choices and did not hesitate to go into the crawl space just being extra thorough. He arrived early and called to make sure that was OK."

"He was here fast and fixed the problem."

"Tech came on time and was very efficient."

"Very professional and thorough."

"Very professional service."

"He was pleasant wore a mask and.shoe coverings. He went about his job and completed it as required and gave me my work copy of work completed and left."

"Only reason I provided a 9, was they did not call prior to arriving like I requested. Caught me in the middle of my lunch break from work."

"Very courteous and knowledgeable technician. Wore mask and rubber booties throughout the visit. Even remembered my name and former employment."

"Response time was very good. Very nice and polite young man. Had to call him back for a funny sound and he was very prompt in getting back."

"Because the service was generally good."

"The tech was very thorough. He took his time and seemed genuinely interested in getting the job done right and making sure I understood what was being done and explaining everything to me. He seemed to care- real customer service!"

"Considering its the 3rd callout for the same issue, the verdict is still out."

"Hot water heater quit working , called for service Saturday morning, tech (Matt) was here Saturday afternoon checked the unit and did not have the part to repair. He called Jeff Petty when he left and Jeff called us to let us know that they were going to try and find the part. A few hours later the tech called and said he would be back that evening. He was here about 7.30 pm and repaird the unit and we had Hot water before we went to bed. Thank you for the great service."

"Care of need, politeness, sharing of information all very good"

"Kyle is very courteous & conscientious about his job. Will be requesting him for future appointments."

"Josh has been amazing to work with."

"Josh was very professional and pleasant, I appreciated his adherence to covid safety protocols."

"I think I was being ripped--three visits to deal with the same equipment none of which resulted in satisfaction."

"Kyle was very thorough, knowledgeable, and gave terrific customer service."

"They were very nice and let me know the condition the water heater was in"

"Seem to have properly serviced the furnace."

"I am giving a 5/10 mainly for the first visit. We had someone out one day who truly looked at our furnace and was trying to understand. Even though we suggested "Could it be the thermostat?" We were shot down. It was "fixed" later had issues so called for an emergency service. The emergency service was AWFUL. My husband said He felt like they were in a hurry and didn't want to be there just looking over our thermostat manual but kept saying "It's less than a year old." They took the panel off the front of the furnace and told my husband to "watch for a red light blinking." The next day suggested by a friend - we changed the thermostat and didn't have a single issue since. While I'm frustrated with this recent visit I haven't had a visit like this before. All the other visits have been nice, quick and easy. They have always got the job done. Along with Debbie a representative who took very good care of this situation we are going to continue with chief bauer and give them another chance in hopes this all won't happen again."

"The technition was very professional and explained everything to me."

"While it did take having two different technicians come out at different times the same day, the problem was fixed and a newer technician was provided with some excellent learning to use going forward!"

"Fast response time"

"Technician was very friendly and found the problem quickly and knew the solution to the problem."

"Very nice to work with; explained everything. Impressive how much they studied the problems....I felt confident!"

"The technician arrived within a short time of my calling in my furnace trouble call. He was very knowledgeable and made the repair within an hour."

"I live in hard area to find it was over 8 inches snow back there and the technician had to carry his equipment!!!"

"You guys were prompt and efficient. I appreciate that."

"The customer service was great. The technician came almost immediately."

"Did not hesitate to come check my thermostat/furnace in middle of night in snowstorm. Very pleasant and caring. Explained everything well."

"That is what I believe."

"Techs were well equipped and worked quickly to complete the job."

"Tablet thermostat was defective"

"Everything was great a really grear experience"

"Paul confirmed my suspicions regatding the leak in the ice maker line and how best to fix it."

"The two guys that put our new furnace and air-condition in were great"

"Matthew fully explained the problem and solution and was obviously working hard. He was also willing to come back at. Giant to finish the job."

"We called and he was here so quickly! It was cold that night, so it was a welcome site!"

"Josh was very knowledgeable, followed Covid-19 precautions and treated my Mother with total respect. We felt very fortunate to have him servicing her furnace. Over the years, we have been very pleased with the Technicians and work done by Chief/Bauer."

"Our Chief Bauer technician and especially phone associate went out of their way to ensure outstanding service. I am sorry I do not have her name right now. My mom is older and has dementia and the phone associate just would not give up on us. She assured that we got service promptly and immediately when we needed it. The temperature was dropping rapidly and we're in the middle of a cold spell. Her help was literally the difference between life and death for my mom. Outstanding service. The technician was likewise amazing in terms of returning repeatedly and ensuring we got the service completed."

"I had put-off my prepaid furnace check yet when I called with an alarm emergency I was given the benefit of rapid and full service by two excellent service providers. No lectures about my being remiss just the help I needed at the time. Thanks to all!!"

"Great service"

"Emergency replacement of a minisplit."

"They appear top have solved the problem"

"The technician came out the same day that I called for help."

"Great service all around from the person who took my call, the one who called and said a tech was available now would this time work, to the actual tech!"

"Im very impressed with Josh. He is thorough and doesnt rush through the work."

"he was polite and efficient"

"Service person found out what was going on with my unit"

"We were able to get a furnace on Saturday and get it installed the same day. The people were very kind and considered."

"Did a good job as usual"

"Discovered and handled a problem with the filter."

"Service was done on Sunday which was greatly appreciated"

"Efficient and thorough service."

"They really tried hard to alleviate the problem. They were very good about explaining all to me. I gave them a nine and not a 10 because they shutoff security system and I cant get it back on. They also failed to cover spot where they took out thermostat."

"efficient"

"Price gouging"

"They did a good job with the installation however our grill got knocked over leaving charcoal on the patio Not a huge problem"

"I was charged $100 and the technician said it cannot be fixed and that I needed to purchase a new furnace. I asked twice if there was any fixed possible because he quoted I needed to pay $5341 to fix it. He said they could come the next day to put the new one. I almost say ok. However, since it was a lot of money I called my warranty company. They sent another company and fixed it in less than 1 hour and paid $75. What a scam, extremely disappointed as I used to have them service my home for a while. Will do a campaign against the company for trying to rip me of. I hope you have the decency to refund the money!!"

"Great service and noticed a leak so he scheduled a time that someone else would come fix."

"Very complete and friendly"

"tech knew what he was doing and how to do it"

"Very helpful in solving the issue."

"he was very good"

"Tech was friendly, knowledgeable, & went about his work efficiently. Took him about an hour to do our furnace check. All is good!"

"There was a misunderstanding between Jeremy and us about when the water heater would be installed, but all worked out OK. Chief/Bauer sent someone out on Saturday to check the leak to make sure we could make it until Monday. There was no charge for this Saturday call."

"Kyle was very thorough, explained everything, was very helpful, and extremely pleasant."

"unfortunate that you did not get it fixed the first try, but this man was much better than the last one a few weeks ago"

"Scott is great, and trustworthy."

"Kyle was very professional and went out of his way to try to make getting my filters to fit more easily. He also asked if I had a carbon dioxide monitor and he checked it for me. He explained things in a way that was easy to understand and helpful. He recommended the plumbing inspection. Excellent service!"

"I had hoped that the estimated arrival time (10-12) would work. I didn't receive a phone call until 12:30, saying they were going to be late....I'd already figured that out. Had I known my morning would be free, I could have run some errands. At 1:30 the technician arrived, and things went well from there on. I realize estimates are just that.....estimated......and some jobs take more time than others. I just wish I'd been notified earlier."

"Greta group of guys-excellent work and fast!"

"Service people are always very tech savvy, polite and respectful. Even our pets love them!"

"The technician arrived on time and replaced the damage component quickly. The part had been ordered a day or two previously, and was installed the day Chief /Bauer received it. I have Platinum service and this was honored."

"On time, friendly, personable, took his time with the wall monitor until it worked, explained when and what I needed next and went over the form he left with me."

"He was quick and Sat He did every thing great and explain every he did"

"Nick was pleasant, talkative and performed a quick/professional service. i was also able to get scheduled within a week after I called to set up the appointment"

"as customer I'm looking for dependable and job done right, I'm happy with great service thank you."

"The service provided was excellent as always"

"System service call results were satisfactory but cause was not completely or readily confirmed."

"He noticed we didn't have some of the settings set up with our thermostat. So he showed up how to use it. Described everything so we could understand how to use it and benefit from it."

"Friendly, quick service on a holiday."

"Tech did a follow up due to problem created by previous tech."

"The technician was very knowledgable and was able to remedy some persistent issues. He was also great at explaining things. I have requested him for all my future appts."

"Matt was professional and took the time to explain what he found during his inspection and maintenance work."

"Took time to answer questions, knowledgeable, and friendly and very respectful."

"Quality work"

"Quick, efficient, and came out on Christmas eve!"

"Fixed our humidifier that was wired incorrectly"

"Chief Bauer technician has called on 12/25 and came out and the problem seem to be fixed, realized the next day that it still wasn't working properly, called and Nick talked me through setting the thermostat and it seemed to be working properly, but then on Sunday the 27th, it was still not working and Scott came out and worked on the furnace, so far so good! I was impressed since they had to come out on Christmas day and when I said it was for my 87 year old Mother, they made a point of coming out there. So appreciative!!"

"Quick to respond to service request. Friendly. Found unlikely problem fairly quickly."

"Information was told to the man working for me but not to me the homeowner! No paperwork was left to give me a record of what was done!"

"Did operations none of the previous technicians did in the past."

"Arrived quickly and kept us informed on current status and possible future expenses"

"The problem came back just about a week later."

"He noticed that the air flow was too high and lowered it. Its not something I would have known was an issue. I appreciated that."

"Normally Im very pleased and please understand that Josh was wonderful but we discovered that the person who put the part in a year ago from Chief Bauer installed it improperly. I am now on day three of no heat during Christmas because of this mistake. That makes it hard to understand how to proceed with confidence."

"Excellent attitude"

"Because of a family problem I did not speak to the technician when he finished. He was very respectful of the family situation and properly did not intrude. However, I saw he had some recommendations and repairs that I would have discussed with him, and would still like to discuss. (I can't read his name.)"

"On time, asked if I had any questions, offered some additional services without being pushy."

"Professional routine service with contact-free visit and technician properly masked."

"Both Scott and Bob worked efficiently and were friendly. While working in the basement they also pointed out some potential issues to fix in order to have my house be more energy efficient"

"Disappointed in water and lack of clean up left in the basement and stairway"

"Prompt courteous service"

"Well satisfied. I never give 10."

"Josh was very thorough in his inspection and cleaning of the heating system. He was also very patient with me and my questions. He also found a problem with some of the venting and insulating and was able to get the work scheduled for the following day. I truly appreciate his dedication to making sure the system works safely and correctly."

"nice tech very good"

"Nick spent time to determine the reason why the furnace wasnt working."

"I called on Dec 1 for a furnace check-up appointment as part of my maintenance plan and they were able to send someone out on Dec 2. Technician was great, too."

"Very friendly and professional"

"excellent as always. found issue with pressure switch and got part replaced quickly."

"The technician was very through"

"Extremely knowledgeable and courteous."

"Completed the job."

"They completed the work in a reasonable amount of time, the price was fair and the tech was patient with my questions."

"They were very good and looked like they did a good job."

"I wasn't present when the technician came on November 20, 2020 but my husband said that technician was saying that our flame sensor was dirty, which made it sound like it was caused by us and that we needed to renew our plan (which I'm sure it's a job requirement). Unfortunately, he didn't correct the flame sensor issue because less than a week later on Thursday November 26, 2020 (Thanksgiving Day) we were experiencing the same problem that the technician "supposedly" had fixed on November 20, 2020"

"Good service, very knowledgeable, friendly technician."

"The workers were quick and efficient."

"The repair was done quickly and efficiently. I am recovering from surgery and the technician went above and beyond for me as he was leaving. One of my gutter extensions had blown off in the strong winds and was laying in my yard. We were supposed to get heavy rain later that day. I am not able to walk on uneven surfaces yet. He spotted it in my yard and attached it back to my gutter for me. It took him just a few seconds but it was so helpful to me. I sooooo appreciated his kind gesture."

"Josh knew what he was doing."

"Went above and beyond to ensure quality and professional work."

"The availability time for an appointment was quick. The situation was handled right away & was very much appreciated!"

"Call back the next day. No heat"

"Service was great and the technician was first rate."

"They technician was considerate, respectful, and efficient. I was well informed and felt comfortable and secure in the service and the report."

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"The only thing I didn't like was the attempt to sell me very expensive additional services (surge protector and wetness alarm) based solely on the rationale of "we recommend it" and a description of a possible worst case scenario of what possibly might conceivably happen if I'm really really unlucky. Leave marketing to your salesmen. Don't make your technicians do it."

"Nick was friendly, thorough and knowledgeable"

"Did a good job of explaining things"

"Great service"

"Work was done efficiently and questions answered"

"Matthew was prompt, courteous, well versed in his job."

"The professional service I received from the representative"

"He was courteous, informative and careful"

"Honor of the warranty, patience with explaining the process, and speed of resolution."

"they did a good job and Terry didn't leave until he was satisfied."

"technician did spend about 45 min on my furnace tune- up only reason I gave a 4 an not lower. technician was very aggressive and close to rude on trying to sell me on the maintenance agreement. he was so focused on selling the maintenance agreement he seemed put off to answer my questions about the efficiency on how my furnace was running. He came across as someone who was almost predicting my furnace was going to have problems and that is why I should sign the maintenance agreement. My furnace is less than 10 years old and was purchased from you guys."

"always prompt, on time, and does a great job"

"They behaved very professionally. In and out in less than an hour. Very friendly."

"helped set up thermostat program -- we worked together on it"

"Everyone was very professional and persistent in completing the job despite the numerous unpleasant issues that were encountered."

"All of our questions were answered and information was given to help us better understand the work being done."

"Nice service"

"This was an extended repair with 2 major components that required replacement. There was a mix up over parts that extended repair time, but Scott was focused and worked diligently through the several issues that arose. I was unpleasantly surprised that such a new system had major repairs in such a short time period."

"Because you are excellent."

"The service rep did a flush and used my washing machine's drain for the flush. Apparently, though they moved the washing machine back into place, they did not hook back up the drain. I just started laundry for the first time since the service visit and now have a huge water mess that I will have to clean up overnight and possible water damage to look forward to."

"This is a problem from the time when you put our new furnace in. You never told us that it required a drip. When our sump pump went out it hurt the furnace. But the problem is yours because you never told us our new furnace required a functioning sump pump. I consider this false selling on your part."

"He did a great job and explained everything to me in a very understanding way"

"prompt service and fast diagnosis of issue"

"Fast response"

"They were nice, and provide a good service"

"Kyle was polite and took extra time to check my furnace and follow up on an issue he thought could be a problem."

"Didn't expect sales rep to crawl into crawl space, especially in the clothes she was wearing!"

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"Item in question was repaired."

"The technician was thorough, pleasant, knowledgeable, and helpful."

"One slight problem- your tech must have turned off our gas and checked the igniter for restart. Now my gas fireplace pilot is out and I cannot relive it. According to Jesse, the pilot should stay lit year round. My husband really needs the heat of the gas fire logs to stay warm. Could a Chief tech come to relight it for me? I have a torn knee ligament and cannot kneel to relight it. Oopsj"

"Very helpful technician, easy to set up an appointment."

"He was outside...took care of the AC...never bothered me... left a Filter & left the information on the Deck for me to see ! Thanks!"

"Jeremy was very professional with my Mom knowing at 99 she thought for sure something was wrong with her furnace. After he checked it out and found nothing wrong and my Mom was still convinced there was he calmly and gently reassured her the furnace was fine. I praise him for staying calm and he never acted like she was bothersome. Thank you b"

"I think that the technician tried his best to solve the odor issue, but I'm not sure the initial attempt was fully successful."

"Gave me all the information I needed. The prices were fair."

"Good suggestions on surge protection, monitoring humidity, and armor protection plan"

"Tech was very personable,efficient and thorough."

"Matt did a great job."

"Technician courteous and explained what he did. He took time to answer questions and make suggestions."

"Courteous, patient, and accommodating dispatchers. Hard working technicians with excellent attitudes."

"Good service and he answered our questions well."

"I didnt watch the tune up but I assume everything on the checklist was tested properly"

"The guys did a good job of checking out the new furnace. They were knowledgeable Professional and friendly. The only reason I did not give them a 10 is that they wanted to sell me a surge protector for the furnace. I am on the plan where I am basically leasing the furnace, it is not mine, it belongs to Chief. If it needs a surge protector then that should have part of the installation. If it still needs it then it should be installed as a retrofit at no charge to me."

"Very courteous, and did a great job at cleaning our furnace"

"Professional and efficient. Chatted with me about potential future issues."

"Serviceman was very informative and professiomal."

"Technician was good, but some confusion on the length of the service warranty and coverage of the replacement filter."

"The tech was efficient and quick. Here on time."

"Jeremy and the trainee that accompanied him were very polite, professional and mindful of COVID safety measures."

"Nick explained things and was friendly and professional."

"timely and friendly."

"The three technicians who installed the furnace and AC were very good and professional. There was a need for some follow up visits in order to take care of some set up that wasnt done right and to take care of water that was found in the crawl space resulting from the tear out of the old air conditioning unit. (At least thats the guess of the technician)"

"we were quoted $1200+ and recommended replacement with new equipment and came with a surprise $100 travel fee for the free consultation. our competitive quote fixed the issue for $125 (including travel) with one of the identified components that had been quoted by chief bauer at $400 + additional travel fees."

"Good service. Very professional."

"He was friendly and efficient"

"Matt was on-time, professional, very friendly and easy to work with, gave good recommendations, and answered the few questions I had."

"Friendly, on time., knowledgeable."

"they use scare tactics on women. I did not ask your people to come into my house and tell me how all my water lines are wrong. If I had been home instead of my wife I would have kick this person out side."

"Prompt, efficient service. Explained all to my satisfaction."

"a little discrepancy between the scheduler and the consultant,,but misty worked it out to my and my wife's satisfaction."

"Service was prompt and thorough."

"Courtesy and knowledge"

"Jeremy is extremely thorough and as usual he fixed the problem"

"Tech was great and explained everything he did."

"on time, curteous,professional"

"Problem found and corrected in short order. Tech was very pleasant."

"Kyle was super polite and professional."

"Phoned in advance, arrived on time, took special care to be neat, and completed work quickly (allowing for unexpected need to replace a boiler component)."

"He arrived on time using COVAN proceedures and was very pleasant ."

"Very fast response"

"The technicians have always been personal, professional and knowledgeable. This visit was no exception."

"The technicians took time to listen to the issues we were having an all the relevant information before troubleshooting."

"Easy to schedule appointment. Timely arrival of tech. Very satisfactory work."

"He was on time, polite, respectful and did a great job."

"Scott was professional and friendly and did a good job for us."

"The man said all is good. I can only take him at his word"

"The installers? DeMarco and Seth were very nice and very mannerable . They also cleaned up after themselves very well. Scott, the initial repair person was very fair and honest in answering our questions regarding our old system & getting a new system. Misti also answered questions but I was surprised I didnt get a follow up call from her once we decided to install a new system since shes the one that gave us the quote."

"Excellence in procedure"

"answered questions well, without hesitation. Very respectful.Expressed care for the customer."

"technician was prompt and did a thorough job"

"I thought the low temperature differential in the south side air conditioner should have been picked up in the maintenance visit. That said the follow-up visit did an efficient and effective job.."

"On time, polite and thorough."

"Professional, quality work and support provided during the install / set up /clean up"

"Matthew is very knowledgeable and found the problem."

"I called on a Friday night around 8pm. Someone came around 9pm to check out the problem. They then arranged for someone to come back the next day (Sat.). That person came around 9am. I was not expecting such a quick response!"

"The technician explained what he would do and what he found."

"They replaced my AC next day while other company was telling me to wait for 2 weeks."

"Prompt. Identified problem quickly and repaired"

"Everything was good except technician did not remove sides of the air conditioner to clean coils. He sprayed water through the exterior grill which will not thoroughly clean coils. I've had my air conditioner shut down twice from dirty coils in the past."

"Nick was prompt, conscientious, friendly, and informative."

"They took care of the issues we had"

"Very happy with the service provided."

"Jeremy was engaging and seemed technically capable to a point. However, despite the company's advertising that they could service home well systems he was ultimately unable to prime the system and get water flowing after installation and I was forced to pay an additional $220 from a local Well Drilling company prime the pump to get water flowing. While speaking with the Well company I learned that: the system quoted and installed was over-sized (the pressure tank), likely over-priced by some hundreds of dollars, and that no documentation was provided on the pressure tank nor was there mention of the multi-year warranty for the tank."

"Efficient. Easy."

"Nice people"

"Thorough in the work done and courteous in explaining it"

"Efficient, helpful,courteous."

"I was very impressed with how quickly a technician was initially sent out, diagnosed the issue and then was back the next day to install the part. I could tell he is extremely knowledgeable which is a testament to your training program. I wish the rest of service provider industries would take a lesson from your company."

"Tech was very nice and explained things before and after the call."

"Needed more knowledge regarding the connecting of the unit to wifi. After trying to work with the thermostat I realized how complicated it was. Could have used a "walk through" of the thermostat."

"Quick, on time, friendly, helpful. Josh was very polite and was able to fix the problem while he was here. He is a great asset to your company."

"Tech was very efficient. He checked everything ."

"The problem was fixed."

"Replacement items were not immediately available and effected time on service call."

"The explanation about my options with the repair needed."