Chief / Bauer Service Experts Heating & Air Conditioning Reviews

"Everyone who came to see our furnace was very honest about the issue. No one was overly pushy on trying to get us to buy something which I greatly appreciate."

"tech explained what he found to be the issue and what he was doing to fix the issue, he was also aware of our hardwood floors so he was being careful not to scratch anything, polite, professional, and a really nice person. issue was resolved on the first call."

"Promptly responded to our call and was very thorough in identifying and explaining the issues."

"Sales and installation very good"

"Friendly, personable, prompt."

"Nick arrived promptly at 12:15 (my appointment window was 12pm-2pm). He was extremely friendly and kept me informed of his progress throughout the tune-up. He experienced some unexpected electrical challenges, but did not give up until the issue was resolved. He was great to work with!"

"Very Quick Service"

"was happy with Matthew but do not think my new new furnace is saving me any money on my heating cost."

"All work performed well"

"The technician was on time, completed the work fairly quickly, and he was very informative."

"Scott was very friendly, professional, knowledgable and informative"

"Nick did a good job as all your service experts have done in the past. Very pleasant and informative young man."

"Everyone was very professional. They took the time too explain every detail.."

"Misdiagnosis"

"He was very proficient, explained everything completely and was very personable."

"Prompt, knowledgable, and fixed problem immediatly."

"Prompt, efficient/effective service, always; personable, sincere consideration of our varied need in propane usesge and water purification."

"The quote for a new furnace and A/C was way way way out of line."

"The visit was very long...."

"The technician explain what was going on with the furnace and the part they would have to order."

"Made great progress!"

"While no one ever wants their furnace to break down, especially in the middle of the night, Chief Bauer made it less painful by providing excellent customer service. From my first contact with Chief Bauer's staff (again, in the middle of the night) to my last contact, everyone that I encountered was professional, helpful and made me feel like my issue was as important to them as it was to me. Matthew arrived on time and was able to diagnose the issue very quickly. Unfortunately he had to make several trips back to Champaign to get the right parts. However, he maintained his professionalism and never complained once (and I live almost an hour away from Champaign). Matthew answered all of my questions (and I had a lot) and he made sure everything was running right before he left. I have already recommended Chief Bauer to several family members and friends."

"They were prompt, professional, and gave great thoughts on how to make my equipment run more smoothly."

"Technicians were knowledgeable and thorough. Issue occurred over weekend and was first told that repair could not be completed until Monday when parts dept opened. Due to extreme cold, was contacted and repairs finished on a Sunday."

"My furnace is working."

"They were all very friendly and honest, to a fault. There was one Tech in between those two i dont remember by name but he was the same caliber as the others. Thank you Chief/Bauer. I will work with you again. Thank you!"

"Professional, courteous, timely service."

"Quality work and a pleasant attitude. Job completed in a reasonable amount of time. A job well done."

"I had the heater serviced on Monday Jan 13, 2020. When we arrived home it seemed very cold. My husband turned the heat up when we went to bed. I woke up at 6:15 am freezing. I called the phone number on the service tag and the guy answered refusing to send anyone out. I told him I have a contract and he still refused!! Said he couldn't get anyone here until 10:00 am. I had to shower and make a 8:00am appointment. He still refused. I asked what am I paying for?????? Very unsatisfactory in my opinion."

"He turned the heat down and it was cold when they got home."

"Very knowledgeable and professional. Technician went over and above what was expected."

"Although Austin our tech. went above and beyond to provide amazing service and should be commended. If not for him I would have given a 0. I am disgusted by the cost of a warranty part replacement. The only reason I used your service to complete my repair is because Austin worked to get me a better price. I never plan on using Chief in the future and I am disappointed that after spending THOUSANDS of dollars with you in the last 4 years I was treated so poorly..."

"Nick answered all my questions thoroughly. After installing a new bulb in our UV system, he took time to block all the light leaks that were coming from the unit."

"Tech was helpful explaining and solving the problems"

"Completed the inspection, answered questions"

"He arrived on time, was very polite, knowledgeable and efficient and was more than happy to answer my questions about how things work."

"Alex is very polite and helpful!! He was right on time and very efficient . He gave me some advice as to what I might need in the future which is always helpful. Very pleasant sweet man!"

"Fast and courteous"

"We came back from four weeks away and found our furnace not functioning. I called and was told a technician would be out in a flash, which turned out to be accurate."

"Problem resolved same day."

"Took to long to troubleshoot. Code told the problem."

"He was quick friendly and informative."

"The service technician arrived within the time estimated, was very courteous, and conducted his check;up of our heating/cooling system in an efficient and professional manner."

"Scott is very knowledgeable about the workings of a furnace."

"Tyler was knowledgeable and explained things well."

"furnace not fixed, call another company, they found and corrected problem."

"Very happy with customer service. Technician and sales rep were very nice and friendly."

"Service was friendly, knowledgeable and efficient."

"Solved a problem (finally) that had been an issue for us for a while."

"Great service & explanation!"

"Scott was outstanding!"

"Efficency and information provided by the tech."

"My furnace was installed in August 2018 and I didnt use it until November 2018. Since the first time I have turned on my furnace it always generated code 272. Now there was a piece of plastic clogging the drain and water backed up into the furnace and rusted the bearings to the furnace. I think the plastic clogging the drain was due to install as lots of pvc pipe was cut. Now the part is under warranty but I have to pay for labor. I paid almost 8 grand for this furnace only to have problems from the day one of use. I did miss the yearly tune up due to hospitalization but immediately scheduled as soon as I was home."

"Prompt, courteous and thorough."

"very efficient and gentlemanly service man, Josh. His explanations were very clear."

"I valued the technician's expert opinion"

"Very prompt with appropriate part."

"Tech was very pleasant."

"Fast service"

"Misti was very through in describing what the team would do for me. She was very professional and nice."

"He was very helpful & showed me some things on My thermostat - I Comfort"

"Very satisfied"

"He was courteous and friendly. He answered all my questions."

"The technician was very competent and quick in the service provided."

"Both people exhibited excellent customer, they did a great job explaining the situation, were friendly."

"Usuall, the fall check-up is in November. A little late this year?"

"Our furnace was suddenly down. Call Chief and Bauer for help. Technician Scoot arrived at my house within one hour and diagnosed the issue. He helped us crack the furnace on. Very efficient and nice job."

"Your new policy of punishing those of us who prefer to pay for service plan all at once up front is mind-numbingly stupid. All low Mark's on survey are due to this new policy (& the way it was presented to me over the phone) Technician Nick & his work were great."

"they were polite, efficient and answered all of our questions"

"Always prompt, courteous, and knowledgeable!"

"Alex was great to work with, very polite. Seemed to enjoy his job. Answered my many questions."

"Explained well Came after regular working hours Provided new to us information Friendly"

"Everything good"

"Josh always gives great explanations of what is going on with my system and addresses concerns that he comes across. Friendly and respectful."

"They were both very nice, but I don't really know what their recommendation was. They didn't seem confident that I would have heat even if I replaced the 2 parts they said I need. I've got 5 space heaters going and I don't know what my next move is. Again, they were very nice, and I appreciated that they came to Rossville. I really like your advertising and your website. Maybe my older boiler is just a lost cause. But I was hoping for heat and his recommendation was to "win the lottery.""

"The technicians did a good job. Through no fault of their own a part was missing from my customer provided bathroom faucet. They had to return a second time to install it once the part arrived. I am very dissatisfied with the second service call charged at full price. I think there shoould have been a major discount for the second service call. As we also have a furnace maintenence contract with this company we will continue to use them for that. However, we will not use nor recommend this company for any other work. For their second service call charge I rate them a 2 out of 10."

"This was the first home that we lived in that had hot water heat. I had questions and he was more than patient with me to answer them."

"Overall good service. I was told someone would be dropping off a replacement filter, but I haven't seen it yet. I'll keep waiting."

"Job was done quickly and very well."

"I asked that the flame sensor be cleaned and am not sure that it was since my furnace had to attempt lighting twice 2 hours after he was here."

"Michael was very helpful and able to do the repair."

"Alex was prompt, put on booties to keep the carpet clean, asked some questions, and answered many of my question."

"He knew his work to be done on furnace."

"was on time, very polite, did his job in timely manner"

"Matthew didn't mind the clutter in my house. Although he was there for a furnace check, he ALSO checked my 21 year old hot water heater and discovered both a roll out burn AND small gas leak. Finally, he helped me find the filter access for a whole-house dehumidifier that Woods Basement installed two years ago. It only took a minute, but was VERY helpful."

"Very personable"

"Prompt, courteous and professional!"

"The service expert was very thorough, explained what he was doing, answered all of our questions and was very professional."

"Good job. I would like information about the plumbing service included with service plus contract"

"Showed up early, which we appreciated, and did the work in a timely manner."

"When I asked a question the tech gave me a answer I was satisfied with."

"Very thorough"

"He was wonderful"

"On time, actually early, friendly seemed knowledgeable, explained what they were doing and why"

"Nick was very professional and polite. Did a thorough service and also explained all and answered my questions."

"Good service"

"Friendly, quickly found the problem, was good with my dogs."

"They were very nice and did a great job. I loved the fact that they ran carpet down the stairs to not track in mud ."

"You guys showed up the same day that we called. You also had the part in your truck to fix what was wrong and we didnt have to wait a couple of weeks for a part to arrive."

"It was a holiday and he responded promptly and was extremely friendly and helpful with my issue."

"Tech was thorough and did a nice job of listening, trouble shooting, and explaining how the system works"

"He was very helpful"

"Helpful"

"Technician"

"No body is perfect. I think a 9 is pretty darn good"

"Technician took care of things that needed to be addressed and showed me why."

"they showed up on time, were nice, and did the work."

"Nick was very professional."

"Technician was friendly and knowledgeable. Somebody is supposed to call me back about a part but nobody has called yet"

"Found two problems that could well avoid expensive future flooding and/or health problems."

"Very polite, respectful courteous service including noting we had mold in our air vents, proposed solution, but no hard selling"

"The technician was very friendly BUT he for some reason tampered with my water heater which is below the furnace. He left the water heater open which leaked water into my downstairs neighbor apartment from 1pm when he left to 8pm when the leak was discovered. This is the 3rd time that a technician has not had a filter that would fit. I told this technician that I would not replace the filter until Spring because I do not wait to take another day off work just to wait for a filter to be delivered."

"Technician was friendly and very knowledgeable of the systems I had called on."

"just got a price on new HVAC"

"Very nice and very knowledgeable for someone so young"

"They came in and explained everything to us. They were informative about our furnaces condition and helpful in making the decision we made to get a new unit."

"Its 58 degrees here. He did what he could. Parts on order."

"Timely, friendly, fixed it"

"Scott arrived on time. He was friendly and appeared to be extremely competent."

"He very quickly checked the water heater and the humidifier. Said we should change the connection to the humidifier."

"Helpful"

"Technicians are profession and knows what they are"

"I was really impressed that Buddy Carpenter came out to our home to see what issues we had with our previous service tech. He was very helpful!!! Give buddy a raise for providing great customer service!!!!!"

"Excellent service and prompt response"

"It appears there is an issue with our furnance and it seems like the issue was caused by the last time somone from your company worked on it. The tech said we need a new filter but instead of installing he said they can do it when they come out to fix the fiurnace later this week"

"I never give perfect ratings."

"The service has been good for 52 years."

"Boston was very knowledgeable Spent time to explain to us what was done and took the time to answer our questions"

"Speed of coming out and checking system."

"Respectful but not knowledgeable"

"Tech explained everything to my satisfaction and told me what else I could use."

"He is professionally sound and very polite"

"Bob came out Monday morning to complete the paperwork needed for my new water heater, Juju (John?) was out that afternoon and had my old heater out and the new one installed in less than 2 hours - by himself!! Thank you!!!"

"They always do a good job and are knowledgeable about products."

"The technician was very confident in working on my furnace and reassured me when he found the reason for the problem. He let me know that my furnace was cleaned and should be running very well after he fixed the issue. My furnace has a damper on it and he let me know what position the damper should be in during the winter months and summer months."

"Technician was very prompt, knowledgeable, and courteous"

"Work-oriented, thorough, and business-like and friendly. Although delayed by the previous appointment, I was notified by the office, and he didn't rush his way through the work."

"Arrived about 8:20. Was personable and caring. Answered questions and explained process."

"The tech. didn't fill out the inspection sticker on front of furnace."

"On time and great service"

"Thorough service and service tune-up."

"Matt is very personable and up front with costs and repair explanations."

"Technician was polite and informative"

"Was honest about our situation. I appreciate the honesty."

"it was a busy day and he got here just a little after 2 but he was quick and efficient."

"Jeremy was very pleasant and did a very thorough job!"

"Explained service very well"

"Jeremy always does a professional job and explains everything he did and what he found was malfunctioning."

"Friendly, knowledgeable, respectful. Also was able to answer my questions"

"Prompt, efficient, friendly. Took initiative to ask whether we had and questions and then put us in contact with billing to take advantage of a refund for which we were eligible."

"They did a great job in both the installation, clean up and instruction on what they did."

"very helpful and knowledgeable. l ,, Very friendly and knowlgable"

"Because of the quallty service received."

"Scott explained the importance of each procedure he was doing and how it affects system performance."

"Fast and efficient"

"Nice customer service. Explained the process and listened to concerns."

"On time and keep my home clean. Explained what he was doing and gave me options on which way he could go."

"Fixed the problem"

"On time, very knowledgeable, completed inspection quickly."

"Great service!"

"Very pleasant answered all questions we had. Very knowledgeable about his job. Very trustworthy. Respectful to people our age."

"Jeremy is the best! He is very thorough and explains everything he does."

"Prompt and very personable tech"

"Technicians were really good"

"Technician was very friendly, answered all Qs, and also explained work being done."

"On time - answered my questions - did great work on checking equipment"

"Very professional."

"Dakota was congenial, informative and efficient"

"quick and friendly service"

"I had an excellent interaction with the technician. He showed up on time, worked efficiently, and communicated very well."

"Justin had to go back to the shop to get a replacement part. He came back within an hour or so and completed the repair. Very professional."

"Always have pleasant, and courteous techs show up and provide me with any answers to quwstions I have"

"Josh was thorough and took the time to answer all my questions."

"Although the news was bad, they explained clearly what the problem was."

"Boston arrived within the time frame given, was respectful, wore booties over his shoes, explained different programs to us, and did not leave a message."

"No complaints"

"on time and pleasant and efficient"

"Nick was prompt,corteous and professional"

"Prompt, courteous, knowledgeable, very clear in their descriptions of what needed to be done ... and reasons therein."

"Alex is always so nice and professional and does a very thorough job"

"My furnace went on the blink and Chief Bauer came to the recuse after I called early Monday."

"GOOD FRIENDLY SERVICE CALL"

"Appreciated changing the humidifier panel and explaining that to me. Cost$74. Also discussed biological growth in coils. The cost of the HV light ($500) is very expensive. The cost if not addressed is $200 more. Not reasonable to think that someone has $500 readily to spend during a clean and check. Dont like the sales mentality. Also why does the furnace fan/blower come on when neither the air conditioning unit or furnace is turned on?"

"Pleasant, knowledgeable, and explained in detail the service we were setting up."

"Can in and did his job."

"He presented a knowledgable attitude. Put on shoe protectors and worked efficiently. Was polite and explained what he had done."

"The technician was very professional and very friendly what I appreciated most was that he answered my questions in terms I could understand and explained air pollutants to me"

"As for the people who came to my home, I am very satisfied. Buddy & Mitsy identified a probable contributor to my problem. The two technicians who did the work were also great. BUT the appointment for the work was for 8:30. Since I work at night, I slept a couple of hours and then got up so I'd be ready for the workers at 8:30. They actually came at 10:00. NOBODY CALLED ME FROM YOUR OFFICE. The technicians apologized and said there was a mandatory meeting--why a meeting when an 8:30 appointment was made???? Why didn't somebody from the office call me? Incredibly irritating."

"Both technicians were friendly, knew what they were doing, checked with me as they went along, went out of their way to make the final look pleasing and cleaned up nicely after their work was over."

"Technician held his own with our grouchy cat."

"He was very nice, pleasant, and explained what he was doing."

"After having a less than satisfying experiencing the last time a Chief Bauer tech serviced our furnace (when we were pushed to buy a 1,000 dollar florescent light to get rid of alleged mold that was within our furnace), I was VERY pleased with our technician (Nick). He arrived within the scheduled time frame, was friendly, respectful, and NOT PUSHY at all whatsoever! He found everything in working order and did not even attempt to sell a product or service. He informed me of the free plumbing inspection that is offered with my PLUS agreement, but was simply informative and not at all pushy. I can't tell you how much I appreciate this and look forward to using your services again in the future (hopefully with Nick!)."

"Just didnt seem to be a good enough quote no measurements and no real quote doesnt have measurements"

"Guys did a great job"

"I was able to get an appointment very quick and the technician did a good job checking the furnace over."

"The technician was very friendly, explained what he was doing and seemed very knowledgeable."

"Tech Jeremy was knowledgeable and efficient."

"He was very knowledgeable and kind"

"on time, neat, efficient"

"Matt was excellent at answering some questions I had. He was diligent in getting the service work done. He also figured out a problem that I had a question about and got that resolved."

"explained everything he did on the furnace"

"Quick response. Explained things clearly. Tested to be sure thermostat was working correctly. Made sure I understood how to reset it. Asked if any questions."

"Timely and thorough"

"Very thorough and friendly."

"Prepaid heating tune up. Status of components that were aging was explained."

"I do not think technicians should be ask to do sales. They can not be expected to sell your plumbing service."

"the replacement of the hot water heater gets a 10, but the team replaced 3 valves as a preventive measure upon completion of the free plumbing inspection. We had to call the next day because one of the valves was leaking significantly. Scott came out to look at it. He called to confirm his plan for action and then made adjustments. We had to call again this morning to request the plumber come because it was still leaking (less, but still leaking). it is frustrating to have no problems, but replace items and them have the new ones leak."

"Everything went off without a hitch. Your employee was courteous and professional."

"I was very pleased with the technician but I am not happy with the hot water heater Chief Bauer installed several years ago. It is now heating water well, however, I just found out yesterday from your technician that it seems to be heating water too well. He turned the thermostat up to between letter "A" and "B" as that is about 125 degrees (or it's supposed to be). By last evening the water out of our kitchen tap was over 150 degrees. We immediately turned the thermostat down and it's still entirely too hot today. It'll have to be turned down again. We've always had to have the thermostat turned fairly far down (no where near "A"). So, I am assuming the thermostat has always been incorrect. Since we first got the hot water heater it's not worked properly. I am so completely disappointed in Chief Bauer. We trusted you with our furnace, central air, and hot water heater. The only thing we haven't had issues with is the central air conditioning unit. Problems with 2 out of 3 is pretty bad. Chief Bauer will not be installing units into our home in the future."

"Very nice and efficient"

"Service expert did a good job & explained everything."

"Arrive on Time. Competent/Know what they are doing. Very personable. Answer all questions. Explain what they're doing. Very polite. Always use protective shoe coverings."

"I feel the technician is very knowledgeable and reliable. Has a great personality, and attention to detail."

"Scott was very thorough and knowledgeable, did a great job and fixed the problem."

"Thorough and worked at a very good pace but also efficient"

"The technician was timely, knowledgeable and helpful."

"Both of the tech were courteous, knowledgeable and knew their job."

"Very professional,informative,not pushy to leave here with a sale,job completed,very timely"

"Efficient and friendly"

"he was very friendly and told us what he was doing."

"They were thorough"

"the technician answered all my questions was pleasant and provided information after the job completed on what to do"

"Scot did very good job"

"Very polite and very observant of a small child I was caring for. Let me know what was happening and if I needed to pursue further service"

"Very Satisfied with service by technician and report."

"Personnel were very professional, friendly and efficient!"

"On time, clean and explained to me what he was doing"

"Josh checked everything and went into attic and under house to check everything."

"Timely and knowledgeable"

"He was very polite and explained every thing to me. I may not remember everything but he did a great job."

"The technician was very professional"

"Hard working group, problems explained so one could understand why the problem was happening. Jeff was very informative about about our problem and how to fix it."

"Matt is very efficient and thorough. He also has great people skills and is a good rep for Chief ."

"The technician was very helpful but I was very upset by comments Miranda made about my account while she was on speaker phone with the technician to order parts."

"Scott is reliable, hard working and trustworthy. He is very intelligent and has a 'large picture' view."

"I thought the service was very good and a good experience."

"Its the only service team Ive ever used on my hvac equipment."

"They recognized a problem that had been overlooked and fixed it at their cost, and were very apologetic about it."

"Courteous, professional, knowledgeable"

"Misti Meiners was knowledgeable and professional."

"I paid your technician $99 the night he was here and you keep sending me a statement followed by a final reminder notice. If your technician is dishonest that is on you but I paid you."

"The technician was very considerate and thorough, both on site at the property and on the phone for the report of service needs and response. I also appreciate Debbie for working with me, since I am not in the city."

"Good service"

"Josh did a good job but left the light on in my attic (where the air handler is located) and left my ladder leading up to the attic. I had to climb the ladder to turn the light off and put my ladder away. The presence of the quality control person didn't help."

"Boston was very professional, friendly, and explained various aspects of the visit. We were totally satisfied with his visit."

"Came out same day and Kevin was the nicest technician"

"Been 3 weeks still haven't finished the install. Thermostats are hot garbage."

"Josh showed up exactly at scheduled times and when a second visit was necessary, the ordered part came immediately and Josh returned promptly to replace it. It was a part under warranty and we have the service plan, but his service was extraordinary."

"On time. Kept me informed. Satisfactory service in a timely manner."

"Josh was very polite and took the time to show me what the service was that he was providing. Nice young man..."

"TIMELY"

"The technician was very friendly and gave us the answer to everything we ask we like him. his number-330"

"Alex was very informative and professional. He encouraged input regarding any issues or concerns we had related to the system. Very nice young man who has a positive work ethnic and great customer service skills."

"Didnt deliver the service what was committed"

"He found problem immediately explained what he would do to repair."

"Michael educated us about the humidity settings. That was extremely helpful."

"Overall, I am very satisfied with your service despite an initial issue I would suggest you discuss with your on call/emergency tech. On Sunday our cooling unit stopped working in extremely hot & humid weather. At 8:30pm I spoke with your office receptionist and she said an on call emergency tech would be out within the next several hours. After waiting until 5am, I called back because no one had been out or called. The receptionist said she would look into it & called back reporting the tech had gone home sick. I was very upset, it would have been courteous to have received a call from the tech that he wasnt coming. (My husband & I stayed up waiting, he had to go to work at 6am & I had to drive to Chicago without sleep!). However, the receptionist did a fantastic job handling the situation after this obstacle. She had Josh at our home in Heyworth by 9am. Unfortunately, the unit required a part out of stock. The receptionist and Josh worked together to get the part overnighted. She was wonderful and did everything in her power to resolve a horrible situation. She had another tech bring a temporary portable unit to our home and worked to get the part to our house ASAP. She called me early Tuesday and had Josh at our home by 11am with the new part. (I would also like to commend Joshs kind and professional conduct with my teenage daughter. With my husband at work & me out of town, my daughter was responsible for helping Josh find outlet boxes etc.). Despite the emergency o/c debacle, I was extremely satisfied with the service your receptionist and Josh provided. THANK YOU!!!"

"Professional and courteous technician."

"When I called-in my air conditioning failure at 3 am, I could not believe that I was actually speaking with human being rather than a voice mail machine. Then the service technician was right on time in the morning and was very professional, competent and courteous."

"very nice and kept me informed on what he was doing"

"Customer Service was excellent. Explained everything thoroughly, & made sure I understood."

"Prompt service and courteous employees. I appreciate getting my air conditioning fixed so quickly."

"Very knowledgable about the work and explained to me what needed to be done to solve the problem."

"Boston was very informative, courteous, on time and fixed the problem without any difficulties."

"He showed me what he was doing to our relatively new thermostat. When he checked the dehumidifier setting & more. I appreciate that:). He explained other things that he was checking - I felt good about how our system was working and being tuned up."

"the rep. was very friendly and knowledgeable."

"Aside from not having the part readily available, everything went very smoothly and the guys that came out each time were very polite and pleasant."

"He did everything he was supposed to do. And gave us some tips about ways to better maintain our AC unit."

"Jeremy & Misti were outstanding, they were very knowledgeable, did the job in a timely fashion, no question I asked was unanswered!!!! They were VERY NEAT in my home!"

"Service was great. But, A/C quit working again the following day."

"A very clear explanation of the test results relating to my cooling system. They answered all of my questions in a very professional manner."

"Did not turn the power back on outside Otherwise fine"

"He was very professional,answered questions we had and fixed any problems ."

"Very professional"