kay G. mahomet, illinois February 04, 2023 "The service technician was very well versed on what was needed."
joseph G. savoy, illinois February 04, 2023 "They responded the same day and was able to fix our furnace."
tara A. champaign, illinois February 03, 2023 "The technician was kind but was very rough with his auger and scratched up the bottom of our toilet bowl so it now looks gross :( The woman who booked the appt was also very nice but there was some miscommunication about the price of the toilet clearing. She did however honor the price she originally gave me over the phone."
alan H. champaign, illinois February 03, 2023 "Friendly, trustworthy service. Showed up on time. Great communication!"
stewart S. champaign, illinois February 01, 2023 "Chief Bauer has ways responded to any need I have had in a very timely manner and they work hard to solve problems and provide service."
karla F. champaign, illinois January 30, 2023 "Efficient but thorough, polite and friendly, knowledgeable"
frances T. longview, illinois January 30, 2023 "CHIEF BAUER IS WILLING TO COME TO RURAL COMMUNITIES. SCHEDULER AND TECNICHIAN WERE PROFESSIONAL AND COURTEOUS."
alan M. paxton, illinois January 28, 2023 "In consideration for inflationary pricing many comparable rates on similar services may be available by others."
alan H. champaign, illinois January 27, 2023 "On time, friendly service, thorough yet understandable explanation of service and status."
mr mitchell M. champaign, illinois January 26, 2023 "Over the years we have had fairly prompt, effective service from Chief Bauer."
bart T. champaign, illinois January 22, 2023 "I get good maintenance service and a quick response if I have an emergency"
kathleen C. st joseph, illinois January 20, 2023 "My technician was great! Very personable and efficient!! Even came early!!"
amy F. urbana, illinois January 20, 2023 "Brian was very professional and knowledgeable. He figured out my plumbing problem extremely fast and fixed it. I highly recommend him."
josh H. urbana, illinois January 20, 2023 "I admire the quick response and service from Chief Bauer, but you quoted $2500 for a Water Heater that I bought at a store and installed by a friend for less than $1000. that's a problem."
bundles joy learning L. champaign, illinois January 19, 2023 "Victor was great he didn't try to sell me something I didn't need"
renita J. urbana, illinois January 19, 2023 "Bill and Christian were very helpful in describing the service and answering any questions I had. Attentive to the customer and great customer service."
larry N. decatur, illinois January 18, 2023 "The way that the sales person treated me and my house very rude telling me how it was going to be and very expensive I was able to get the work done by a very reputable company for half the price"
justin F. bement , illinois January 18, 2023 "Ive had multiple visits from this company and they are always able to get in quickly and get the job done correctly"
devin B. decatur, illinois January 11, 2023 "The only real downside is that Chief / Bauer Service Experts is on the expensive side. That doesn't mean there isn't still some value to be had, but many of my friends simply cannot afford it."
cheryl P. champaign, illinois January 11, 2023 "The technician did an excellent job. He was also very respectful and polite."
terry B. urbana, illinois January 11, 2023 "excellent service, answers all questions, great product, Friendly and knowledgeable technician"
connie M. urbana, illinois January 09, 2023 "Every quote I've rec'd have always been the highest among at least 3 quotes i usually request."
michael B. champaign, illinois January 09, 2023 "Aidan and Jeff did a fantastic job. Good communication and prompt handling, and nice guys to boot!"
mary B. champaign, illinois January 08, 2023 "My experience with Chief/Bauer has always been very good."
debby B. champaign, illinois January 07, 2023 "Technician Aiden called with estimated time of arrival. Was done within the time frame mentioned. He also noted that my UV light was out and replaced it."
karen A. urbana, illinois January 05, 2023 "Im the past the technician informed me of what they did or found & explained the sheet they had me sign & gave me a copy but not this time. The technician didnt check the thermostat I dont think he said a dozen words to me."
judith M. champaign, illinois January 05, 2023 "I had my winter/ spring maintenance check on my furnace yesterday. A very professional and friendly man names AIDEN did an awesome job informing me about my furnace, called to let me know he had arrived, used foot protection without being asked!!! Great Job Aiden"
michael and linda E. champaign, illinois January 04, 2023 "Everything a business should be . . . on time, good communications, respectful, nice, knowledgeable, courteous, job well done, trusted, hard to find good help these days and someone that knows what they are doing."
john W. tuscola, illinois January 04, 2023 "Prompt courteous service. Kyle was the technician and he let me know. There were a couple things that needed to be replaced and did your job in a timely manner. He went above and beyond coming out on Christmas Eve."
ellie P. urbana, illinois January 03, 2023 "Techs knew exactly what they were doing. They were helpful and efficient. Came out on a Saturday when no one else would."
paulus P. champaign, illinois January 02, 2023 "Always thorough in either service or with finding the cause of issues I am having with the system."
mr nichols jr J. urbana, illinois January 01, 2023 "Great business to deal with and great service techs."
ms tias P. champaign, illinois January 01, 2023 "Service has been very good in the past. There were some issues with the recent servicing. The cover to the filter chamber was not fully closed and the supports to the PVC drain pipes were not put back in place after servicing."
james T. mahomet, illinois December 31, 2022 "All of the technicans are well trained and friendly. The product is also very good ."
mrs pearson P. champaign, illinois December 31, 2022 "always arrive on schedule, polite, helpful on the phone"
patty C. champaign, illinois December 31, 2022 "They answered my questions clearly giving me pros and cons on thermostats. I did not feel pressured to make any purchase."
donna Y. mahomet, illinois December 29, 2022 "We have always had prompt, competent service. On this visit, Aidan was very knowledgeable and capable."
larry A. champaign, illinois December 29, 2022 "CJ was on time, cordial, professional, courteous...everything you want and more in a service rep"
charles F. tolono, illinois December 26, 2022 "I will call Chief first.. The Technician was excellent and personable."
mary B. champaign, illinois December 24, 2022 "Your agebts are very knowledgeable and they always resolve the issue"
mrs calvert C. heyworth, illinois December 24, 2022 "Seriously?!!! I pay for a maintenance contract and your service technician, at the last fall maintenance check, did not identify a long term build up of soot in my Lenox furnace (still under warranty,) that YOUR COMPANY installed!!! Once again (this happened during the last Polar Vortex,) I have NO HEAT until a replacement part is located which could be 2 weeks! TO top it off I asked for a call back from management and have received NO RESPONSE. Mad doesnt cut it and you will be hearing from us."
barbara H. rantoul, illinois December 24, 2022 "Jacob and Mike were very professional and had the issues resolved quickly. Very happy with the experience"
brent R. urbana, illinois December 23, 2022 "Brian and Sean provided great care and solved our problem"
fred H. champaign, illinois December 23, 2022 "ALL OF THE TECHNITIONS ARE VERY PROFESSIONAL AND GET THE JOB DONE & PROBLEMS FIXED, WE ARE ALWAYS PLEASED WITH THE WORK THAT THEY DO..."
mr frost F. mahomet, illinois December 22, 2022 "I started out probably 6 years ago paying an annual fee for 24/7 emergency service. It changed at some point to a monthly fee. We did receive a spring/winter check up each season for the fee. However, we never received a call or email about doing the winter check this year. Additionally, our heat went out at 9:30 PM this week. We called and spoke to the call center. No one was available to respond to our home to repair the heater. I feel like after paying several hundred dollars for a 24/7 service I wasted my money. Maybe the 24/7 service was discontinued and I wasnt aware of it? Its still listed on the website, however."
automation I. danville, illinois December 22, 2022 "The 2 technicians were very pleasant to deal with. Both units were fixed in a timely manner."
jon N. champaign, illinois December 21, 2022 "Aidan McNichols represented your company EXTREMELY well. Very, very alert, focused, nice and friendly. A good listener. Answered all of our questions."
mr bier B. champaign, illinois December 20, 2022 "The quality of service men varied greatly in quickly solving a problem.spanning three visits"
connie B. champaign, illinois December 19, 2022 "We have been with Chief Bauer for many years now. They always come in a timely manner and almost always are able to resolve any issue quickly."
darla R. bloomington, illinois December 19, 2022 "Pertaining to this experience, said company provided no service, acted like they wanted no part of the problem and was not at all helpful."
barbara K. champaign, illinois December 16, 2022 "David Jones was pleasant, very professional and did a thorough job of checking my furnace, as well as paying attention to cleanliness after he was finished. He replaced the filter and disposed of the old ones and box."
mike/diane L. champaign, illinois December 15, 2022 "Young man was very informative with helpful hints to keep our house even warmer"
kathie S. champaign, illinois December 12, 2022 "Chief/Bauer has been our provided for over 20 years and has always done a great job keeping our HVAC operating efficiently."
lori R. savoy, illinois December 11, 2022 "We've had mostly positive interactions with our Chief Bauer staff. There have been a couple of experiences that did not go well, and so there is that little bit of hesitancy."
tim B. monticello, illinois December 10, 2022 "Kyle has excellent customer and technical skills. I am confident with his servicing skills. Pay him well so you don't lose him !"
margorie H. champaign, illinois December 09, 2022 "I was somewhat disappointed with the service this time. In the past the technician was more professional and a supervisor came also, which seemed unusual."
mr. piotr S. champaign, illinois December 08, 2022 "Very knowledgeable and helpful technician. Easy to schedule service."
ms hsiao-wecksler H. urbana, illinois December 08, 2022 "For the past 20 years the service has been great overall."
mrs greene G. monticello, illinois December 06, 2022 "We have always been taken care of in a quick professional way."
jan S. savoy, illinois December 06, 2022 "Technicians always efficient, polite, never high pressure. I appreciate the work and ongoing maintenance plan."
mr essert E. danville, illinois December 04, 2022 "Everyone was knowledgeable, professional, and was very understanding of our needs!"
mindy K. urbana, illinois December 03, 2022 "After coming to our house 3 times the 4th time techs were sent to our house and we're instructed not to work on our boiler unit. After calling a different heating specialist in town, we found out the original piece claimed to be faulty was in fact in perfect working order."
beverly U. champaign, illinois November 24, 2022 "From scheduling appts to the technicians work are all satisfying to me. The price is more than reasonable. Job well done!!!!!"
keith H. champaign, illinois November 23, 2022 "They did everything they should do and the right thing! And polite and patient with us with our communication with Siri (we are deaf)."
pamela T. champaign, illinois November 21, 2022 "The technician and apprentice were friendly, knowledgeable, and didnt try to upsell."
anieka C. danville, illinois November 20, 2022 "Staff that came to replace my filters were very professional and quick. Scheduling an appointment had a mishap as I called to make an appointment the day I renewed my membership and received a time and date for an appointment that was not put on the schedule! I stayed home watching and waiting so I finally called asked if they were coming only to find out I was not on the schedule! Called to make another appointment and didnt have a problem!"
nancy D. champaign, illinois November 20, 2022 "Have had excellent service for both ourselves and my Mom."
ernie N. champaign, illinois November 17, 2022 "The service tech was very knowledgable and did a great job. I would recommend him."
terry F. loda, illinois November 17, 2022 "They were on time. Very courteous and made a swift diagnosis. Offered a thorough explanation of the problem."
julie W. monticello, illinois November 17, 2022 "Our service gentleman is always so professional and knowledgeable. He explains everything so well so I understand whats going on."
david S. champaign, illinois November 15, 2022 "On time. All work performed quickly and well. Good job."
kevin B. champaign, illinois November 14, 2022 "Techs were very polite, arrived on time, and accurate and fast with service inspection."
christine M. champaign, illinois November 14, 2022 "The tech was super nice and communicated very thoroughly. He took the time to gather all the information to provide me with an adequate estimate."
bernice B. champaign, illinois November 13, 2022 "One person was learning the business, but there was a very knowledgeable person with him."
marietta F. champaign, illinois November 13, 2022 "Paul did a great job installing my new water heater."
jan B. tolono, illinois November 13, 2022 "Hard selling in the past. Dont really trust that they always have our best interests in mind."
nancy C. fairmount, illinois November 13, 2022 "arrive on time, very friendly, did his buines and left"
betty L. rantoul, illinois November 12, 2022 "Jacob and Mark were very personable and knowledgeable. They worked very hard to find a UV bulb that was needed and explained everything to us. They were very kind and respectful. They also wore masks and booties over their shoes which were both much appreciated."
terry B. champaign, illinois November 10, 2022 "they've been here before fortunately and were prompt and readily available. helps that they've been to my home within the next day."
kathleen K. urbana, illinois November 09, 2022 "The service technician, Kyle, is very personable and professional. He was thorough in his inspection and informative of the results. He made repairs to help us forestall what could well have been a very serious future problem."
ms mcentire M. urbana, illinois November 08, 2022 "I have had service from Chief/Bauer for 32 years now and have been treated with courtesy and honesty with each encounter."
mr shriner S. urbana, illinois November 07, 2022 "Been a customer for 20+ years and generally very satisfied with the services I've had."
ralph W. mansfield, illinois November 04, 2022 "Have always been on time, friendly and know their business"
ms lookingbill L. champaign, illinois November 04, 2022 "The gentlemen came out on Monday Oct. 31st. to replace my UV bulb and fix the door that was not staying closed. The person who did my winter tune up did not line up the inner door panel properly. A screw was not allowing the outer door to close properly. The guys removed the screws. and placed the inside panel in its proper placement. The screws were tightened and the outer door now is closed."
jon N. champaign, illinois November 03, 2022 "Arrived at the appointment when they said they would. Accurate, careful, professional job performed."
charles D. champaign, illinois November 03, 2022 "The only reason I answered with an 8 is because I didnt receive a phone call letting me know the person coming to inspect my plumbing prior to him nocking on my front door. I wasnt ready for him, but I wasnt too busy to receive him. Fortunately I didnt get in the shower seconds before the door bell ring"
michael D. mahomet, illinois October 30, 2022 "Over inflated pricing and not very thorough on cleaning & maintenance."
mr slack S. champaign, illinois October 30, 2022 "Excellent costomer service and excellent trade skill."
timothy F. fisher, illinois October 27, 2022 "Gunner was a fantastic tech! I cant say enough good things about him."
mr bailey B. mahomet, illinois October 25, 2022 "Very good service...looked at all important areas of my furnace..was very thorough. No"
stephen M. decatur, illinois October 25, 2022 "High pressure for sales of un-needed equipment... New un-trained employees... (example: didn't re-lite water heater, TWICE...)"
mr szymoniak S. urbana, illinois October 21, 2022 "The experts were courteous and explained their findings in a way we could understand."
zachery M. urbana, illinois October 21, 2022 "Everyone, from the receptionist to the technician was very friendly and good with customer service. They were prompt to respond and very informative over the phone and in person."
bob C. urbana, illinois October 20, 2022 "Easy scheduling, arrive at the promised time, professional service, makes recommendations on improvements to my system."
julie B. decatur, illinois October 20, 2022 "Guys where nice and polite and communication was great."
ms abbott A. urbana, illinois October 19, 2022 "They have always done a great job and tell you what they have done."
steven M. saint joseph, illinois October 18, 2022 "The response time was very good to the problem that I was having."
darlene D. tolono, illinois October 18, 2022 "I have always received great service, from the annual spring/fall maintenance visits to urgent requests."
terry P. st joseph, illinois October 17, 2022 "Prompt in taking care of any issues. Tech seem knowledgeable"
mr james M. urbana, illinois October 15, 2022 "Service man appeared to be honest and provided very valuable information!!"
bob S. urbana, illinois October 14, 2022 "I did this already -- please stop sending me this or I will start lowering the ratings accordingly"
diana R. champaign, illinois October 12, 2022 "I am a first time homeowner with no prior knowledge about HVAC systems and their maintenance. I requested for service because I wanted to have the vents checked and have the cigarette smell removed. Their website made scheduling very easy, and within a few hours, my appointment date and time was confirmed. The two technicians, Bob and Gunner, came within the appointment window. They were both surprised about how old my HVAC unit was (almost 50 years old!). Bob explained to me how inefficient the entire system was, and eventually convinced me to replace the system. He offered me a couple of choices and explained the different levels of financing. Gunner, on the other hand, showed me how to replace the filter and what size I should get. When I finally decided to replace the HVAC and go with their offer, the application process for financing was very easy. Bob came back on a separate day to get the paperwork ready, and he was very helpful with making arrangements with the financing company to give a better payment plan. Overall I am very satisfied with the experience and am looking forward to having a new unit installed in my house soon."
servants the holy mary M. urbana, illinois October 12, 2022 "They were prompt, courteous and thorough."
jim R. champaign, illinois October 12, 2022 "Service provider was very professional and able to answer any questions that I had."
steve I. saint joseph, illinois October 11, 2022 "Service was prompt and through. Appreciate the time spent on our service call, making sure everything was working correctly."
devin B. decatur, illinois October 10, 2022 "I've always had good experiences with technicians when they've come to the house. The few problems I have had have been resolved satisfactorily. I've deducted a couple points from the answer due to 1) I don't recommend things like this very often, so it's not "likely" I would in the first place, and 2) I feel the purchase price of the systems are a bit high."
linda M. saint joseph, illinois October 09, 2022 "They were on time and explained anything they did to me."
bob S. urbana, illinois October 09, 2022 "I have a boiler which can be tricky and Chief/Bauer has done an amazing job keeping it and my air conditioning system in tip-top shape: Jeremy is awesome: very thorough, professional and personable."
mr trammel T. philo, illinois October 05, 2022 "We have been satisfied Chief/Bauer customers for over 35 years. We continue to bed pleased."
loarn R. tuscola, illinois October 05, 2022 "Generally, Chief Bauer has provide dependable and client based service to us over the past 20 years or so."
mr jahn J. mahomet, illinois October 04, 2022 "Received a quote on a new furnace that was more than twice as expensive as a competitors quote for the same furnace."
angela B. urbana, illinois October 03, 2022 "The guys who showed up were very knowledgeable, professional, and fixed the problem quickly."
steve I. st. joseph, illinois October 03, 2022 "Appreciate the quick response, arriving late on the night we discovered the issue with our furnace. Kyle did a great job finding the issue and then repairing the furnace two days later."
mr trammel T. philo, illinois October 03, 2022 "We have been Chief/Bauer customers for over 35 years. Always have been satisfied with the service and staff."
jayne T. decatur, illinois October 02, 2022 "Both gentlemen were very friendly, cooperative, and professional. They explained everything to me (in layman terms so I could understand) and they got my heat working again right away!"
john L. champaign, illinois September 30, 2022 "Kevin & Victor did a great job on my plumbing review. They gave me a lot of good maintenance tips & ideas to think of going forward (such as getting an annual water heater flush), and they even cleaned my bathroom sink drain out for me. Also, I called into the office afterwards with a question on how to leave a review, and Andrea gave me great customer service and clearly explained to me how to do that. She was super fun & friendly to talk to, was a pleasure doing business with the whole crew. Highly recommended"
mrs theresa O. bement, illinois September 30, 2022 "Everything is done fast, with expertise by very nice people who listens to questions and answers them professionally."
mr ourso O. champaign, illinois September 30, 2022 "Have had mostly good experiences and you all seem to do good work."
megan rental R. fisher, illinois September 30, 2022 "I have learned through experiences with Chief Bauer over a number of years that some techs are better than others and your prices are on the high end of my expectations. I know to ask for Jeremy who is absolutely great. He knows his job and does not overcharge me for things I do not need. He is a great asset to the company and I hope his pay reflects that."
william R. urbana, illinois September 28, 2022 "He was quite attentive to detail and took the time to explain the technical details. We had a nice conversation about how electronic meters detect CO. I think that he would like to learn more about gas detectors"
ms maxwell M. champaign, illinois September 28, 2022 "I found CB very prompt, professional and willing to answer questions pertainting to my furnace."
sellie V. champaign, illinois September 28, 2022 "The rate and set up of the payments. Also if called you wont be charged a service fee"
mr gleichman G. champaign, illinois September 28, 2022 "The installation of the new unit was well done. It included taking it apart to get it into the house and putting it back together once it was in the attic of he house"
dave J. decatur, illinois September 27, 2022 "The service tech is very thorough in his maintenance performance and is willing to answer any questions which you may have."
nancy P. champaign, illinois September 24, 2022 "They did a great job and great communication from the office."