Chief/Bauer Service Experts Reviews

"Mathew was very efficient, professional and polite! Jeffrey was very helpful and courteous too!"

"Doug and Enrique were very good at their job. So was Bob the sales person."

"Kyle explained the scoring on the report of what he did. He was courteous. I had question about smart thermostats. He took the time to explain in detail what I needed to know."

"He was very nice and diligent"

"He were on time and did his job."

"Very punctual and efficient"

"The technician identified items that needed replaced that were not part of a normal process and showed me the need to the replacement."

"Easy scheduling. Rep went out of her way to schedule a time that was super convenient for me. Saved me from having to take off work."

"He explained the problem & gave me answers on the thermostat"

"The repair had to be made because a wire was pinched during our winter tune-up."

"quick response, solved the problem"

"Unfortunately, the technician did not have a snake long enough to clear my drain. He did fix a minor leak under the sink while he was here. I had to call Kelly to finish snaking out my drain."

"The quality of work and listening to my concerns"

"All I can say is great service, from start to finish."

"Kyle was thorough, even noticed evidence of a refrigerator leak and texted a photo; he gives you guys a good name."

"They got here on time and did there job. They even cleaned up after their selves."

"They were very professional and friendly"

"Assuming that there will be no equipment failure in the future, the technicians checked the unit and heat pump out and provided the expected service maintenance"

"Your service tech was very prompt and did an excellent job with my equipment tune-up."

"This letter should be seen by the local Chief-Bauer service in Champaign-Urbana. On our receipt, under "work performed," the technician (who was excellent) wrote the following, "Blank tstat due to wiring of original furnace. Repaired wiring and replaced. The furnace was installed by Chief-Bauer. Since the bad wiring was the fault of the workmen from Chief-Bauer who installed our furnace, we strongly feel that we should not pay anything for the repairs. In fact, the technician told us that our problem arose because two wires were wrapped together with tape, which was not in compliance with safe practice."

"On time; efficient and effective; communicated details well - no problems."

"Bob Bolton is an outstanding professional with unparalleled integrity! He assessed our HVAC system thoroughly and objectively, and recommended only those repairs were necessary along with the timeframes as well as the most effective, efficient, and economical way to perform the repairs."

"I was told the blower motor fan needed cleaning. I was not shown the fan, or pictures of the fan. With the repair work being quoted at over $300, I'd be more likely to want to do the work if I had proof that it needed to be done."

"Good explanation and offered solutions to possible problems"

"The people at Chief Bauer are wonderful to me, and provide outstanding service."

"Service provided was very professional and timely."

"very satisfied"

"Technician was great; the fix - a new thermostat - was too expensive."

"Came on time. Wore a mask and booties. Left the work area clean. Did what was needed on my furnace in an expected time period."

"Technician provided suggestions for curing a problem I experienced in the past heating season."

"Polite, professional, efficient"

"The technicans were very professional & courteous."

"On time and thorough."

"Jeremy answered all my questions and took the time to explain what I didn't understand."

"Paul Cline and team did an amazing job. Paul answered all my questions and did a very thorough job."

"Polite. Engaging. Knew his stuff."

"employees always seem well trained. also, long association with chief bauer has been positive."

"Technician answered all my concerns and explained very well what he found."

"Jeremy always provided excellent, timely service calls"

"The service Chief Bauer provides is very good normally, but I have one "concern". A new "trainee" accompanied the technician on the service call. I totally understand that trainees need to learn their jobs in the field and that it takes time. BUT, it would be beneficial for not only myself, but other customers as well, if we are notified in advance that a trainee will be accompanying the technician and that the service call make take longer than normal. The trainee and technician arrived shortly after 11 a.m. and left shortly before 1 p.m. Normally this type of service call (check the furnace for the season) takes approximately 30 minutes. I had to reschedule lunch with a friend because of the length of the service call. SO, in the future, please let customers know (ahead of time) if a trainee may possibly be accompanying the technician and that the service call may take longer than normal, so that customers can plan accordingly. Thank you."

"The inspection was done quickly and professionally. The technician provided suggestions where needed but was very professional, courteous, thorough and expeditious."

"Arrived 1 hour early for the appointment"

"They were all efficient, competent and friendly."

"Jeremy is a wonderful person to work with and he explains everything so very well. He is a treasure!"

"the service man was very friendly and professional"

"Was on time for the appointment, friendly, and worked quickly and well."

"Received very professional, courteous service."

"Very helpful in explaining and showing me how to operate the new equipment"

"He was very friendly and explained everything"

"The technicians were very efficient and professional."

"He seemed to be very through and very polite. I had a couple of questions and he helped me with them."

"Always great."

"Drew was a bit early, courteous and friendly."

"Mike Sanders was knowledgeable, efficient, and friendly."

"we get great service and very professional."

"Staff very professional, on time, explained things very clearly, done well."

"He was great. He, also, realized how hot I was getting with the heat on so he was quick. I always have the best service from everyone there, that's why I have remained a customer for so long. thank you"

"Competent and efficient"

"Very polite and on time."

"They were nice and courteous and answered my questions satisfactorily and things to keep in mind relative to future problems."

"thoroughness and efficiency."

"Same service, same day I called"

"As far as I know the service was great. Ill see when we need hear!"

"He did very good and was great informing us about the problem and what to do"

"Very polite personnel. They did a thorough cleaning and exam of equipment."

"-1 point for trampling plants in my backyard next to a/c unit. Thankfully hostas grow back easily."

"Gave good explanations of what they were doing to fix problem"

"Tech guys were great. However, the cost to replace a 2-year old external AC unit fan that failed was truly excessive given that it was a warranty issue. It was represented to me that it would have been less expensive with a service agreement, but there is no possible impact of having had a service agreement - that would not have prevented the failure, so it seems odd to hold that hostage for the expense. It was a simple manufacturing defect and Lennox has lost another notch in reputation from not simply saying "yes - replace, repair, apologize for the early failure and hope to sell another $9,000 system in the future""

"Quick response and completed repair."

"Personable, on time"

"The technicians were timely, courteous, thorough, communicated clearly and answered all my questions."

"I would have answered higher but an AC technician was sent when I needed a furnace tune-up. In my online request I typed exactly what was on the post card reminder. So I started out somewhat irritated."

"Would have given a 10 if it wasn't for being disconnected twice when trying to report my problem on the automated system"

"Wasn't sure how her arrived at the price"

"Kyle was cheerful, patient, and skilled!"

"Took time and answered all our questions. Even showed us how to use our thermostat."

"The people that came to do the evaluation and estimate work up were helpful, professional, and knowledgeable."

"Fast dependable service at no charge!"

"Didn't expect over an hour consultation. Also, did not receive a estimate as requested."

"Technician came promptly and the air conditioner was fixed"

"Great customer service"

"Matt checked and made sure our A/C is working properly and said someone would he out when it gets cooler to check on the furnace"

"Our air went out on a Monday afternoon, they were at our house within 30 minutes"

"Technician was professional and very thorough"

"Jeff is brilliant at explaining what needs to be done in an informative & entertaining way"

"Long time service customer. Pretty much always very satisfied"

"Matt was friendly & good to deal with."

"Came over on time, diagnosed problem quickly and explained the service he did"

"Mike walked me through the thermostat settings and answered questions."

"Fast, efficient, no hassle. Got the job done. Answered my questions kept me updated"

"Technician quickly recognized the issue and worked with the homeowner to implement a creative resolution."

"Quickly showed up to resolve the problem"

"Job well done."

"staff member was great!"

"Very timely. Good work. But he left two very nice water hoses hooked up . I disconnected both and they will be located on my patio by the sliding glass door."

"Michael was very informative and very nice (as is everyone)"

"Great tech who explained things and trained me on the new thermostat."

"Work was professional"

"Michael always explains things to me and he is very knowledgeable."

"He was very thorough."

"Great technician"

"Advised what he was doing step by step Very courteous"

"I had two technicians come out on two days and both had great customer service skills. Both very knowledgeable, informative, down-to-earth and helpful. And of course, my problem was diagnosed and fixed."

"Michael was personable, professional, thorough, and on time."

"Very polite, personable and professional."

"Technician was very nice and handled a difficult repair."

"He arrived on time. He was very helpful in telling me how to fix my problem."

"Paul was knowledgeable, efficient, friendly, and explained what he was doing and why. He is a great representative of your company!"

"Thoroughly went through our options and had install done (mostly) in one day."

"I was never contacted for service, had to call myself half way through summer to fulfill my maintenance contract"

"Good service but left old filter on front step of the house. Didnt find it till next day"

"Technician did am excellent job of explaining the situation to us."

"I have no complaints and as always, they do a fine job."

"The fellows who serviced my AC were polite, knowledgeable and efficient. Two guys showed up that day, the first to check my thermostat; he was very helpful in reconnecting my thermostat to the WIFI. The second fellow worked on/tested my AC and assured me that it was working as it should be."

"He explained everything and throughly cleaned my unit outside"

"Got it all done quickly and effectively"

"A/C stopped working. Cheif Bauer got a skilled service technician to my house in less than 90 minutes. Michael quickly identified the source of the problem, fixed it and did not charge me since pipe obstruction that caused drainage issues should have been addressed in service call in April of this year."

"David was very informative and happy. Did his work and answered my question about my unit. Though did question the booklet I received about different types of agreements services on maintenance and cost, he said he would have let office know."

"On time. Worked efficiently and explained everything to me. Great service as usual."

"Learned about plumbing consultants you offer."

"The service workers seemed very knowledgeable."

"Good service"

"He was very efficient and checked everything good."

"Very personable and helpful! Was honest and didnt try to sell me on things I didnt need"

"The technician provided very helpful information on a number of matters relating to the care of my furnace."

"David was very efficient."

"Because the technician listened to what I had to say, And took care of the problem we talked about. Also he worked on my equipment like it was his own!"

"Proficiency"

"Someone cared enough to show up and get things working again."

"He did his job and informed me of something for the air conditioner and for an 8 year unit I couldnt justify getting one."

"David did a great job. Explained things very well and provided good insight for future upgrades."

"Very Professional Polite"

"Never received an itemized bill. Needed for insurance adjuster."

"No issues"

"Thorough and rapid"

"The work was done (A/C maintenance check) very satisfactorily and in a reasonable time. A suggestion: our furnace is one you installed, and that needs a new filter at least once/year. Yet the tech never has such a filter in his truck. Wouldn't it be logical to carry that when you come to our house?"

"Matt did a great job. Didn't need one of the parts he recommended but next tech explained what he thought was needed. Your techs are very personable and efficient. Thank you"

"Matt Coburn was on time and called ahead before arriving. He was kind and did a great job. I hope to see him again for my service."

"The techs were very condisderate of my home and took a moment to pet my dogs."

"We discovered our AC unit was not working overnight and called first thing the next morning. The technician was at our house by 9:30 and had finished his repairs within an hour."

"Brian was very thorough, professional, and efficient"

"The technician was all those things a great technician should be: efficient, polite, dependable, and informative."

"The technician was very knowledgeable, covered the available services offered, and made multiple attempts to ensure my questions were answered."

"Leaks scanned was nonsense. I told the repair to check the coil. He used the scanner to check liked stupid. Cost me almost $500 for nothing. Anyway big story and I am tired to tell"

"Both installers did a very good job of replacing my equipment"

"Experienced efficient knowledgeable"

"he was excellent and wonderfully engaging and fixed up the unit handily"

"Technician did not call me to notify me when he would be there. I was supposed to be called and I wanted to be there. NOT GOOD!!!!!!"

"The technician was great. Very personable and answered my question well"

"On time, polite, very professional"

"Forgot to install a panel on air conditioning unit otherwise he did well to my knowledge."

"I received a call telling me he was on his way. He was extremely polite and wore a mask, as did I. I had a hose run around the house to the side of the AC unit, but could not get it to screw on to the tap. He did that for me. He thoroughly washed the unit, which needed it. It is in a very wooded area and gets a lot of leaves and branches throughout the year which I pull off as best I can. Best of all, he gave me the good news that my unit was ready to go for another year!"

"Matt was fast and good at his job"

"The technician came about the time I expected him, worked quickly, explained what he had done, and left."

"Very informative. Very thorough."

"New what to do and did it,"

"Fast, friendly, professional"

"Efficient, Polite, professional"

"quick service and fixed problem, which hadn't been fixed during a previous visit"

"Jeff was great and the technicians did wonderful work. We will always use Chief Bauer for HVAC work."

"Scott did a thorough job and gave me some helpful advice."

"Professional as Chief Bauer team as before"

"Always on time for appointments; professional demeanor and work ethic."

"Excellent"

"I trust he did everything he marked on the list he gave me."

"Very efficient and knowledgeable"

"Didn't provide information about the unit except what I asked. Usually they tell you at least general info without asking. I realized after that the inside unit hadn't been wiped down like usual. Also, the notes said "operating the way a 5 yr old system should" What does that mean?"

"Service person was polite,,answered my questions and would recommend."

"The service guy helped with the problem explaining very well."

"Paul was courteous, efficient, and friendly. He answered questions and explained what he had to do (e.g., replace the gas fitting) and let me "look over his shoulder.""

"Seemed very knowledgeable, very polite and did his job very quick & efficiently. Very polite."

"very professional, always there when we need them"

"I cannot answer the survey with certainty at this time. The air-conditioning has not been turned on, so I do not know if the condensation is being collected and sent through the drain pipe as planned. We will find out if Im satisfied in the next few days as the weather gets hotter and more humid."

"Excellent work as always"

"Promptness. Cleanliness consideration"

"He was very polite and did the service in a timely manner."

"Jeremy has listened to our concerns, solved our problems, and helped us for many years. We trust his judgment"

"He was informative without overselling"

"They helped out, verifying the right vents were open"

"Answered my questions"

"Thermostat isnt functioning fully and David was on hold with the provider company for over an hour while he performed the rest of the service responsibilities of the visit."

"kind, polite efficient"

"Interested technician. Did business and left. Exactly what I wanted"

"Jeremy did an excellent job. He helped get my thermostat online, explained the pipe in the garage, and was very thorough with his inspection."

"promptly solved the issue he was called for"

"They came when they said they would and explained everything they did."

"We had a last minute call and the tech made it out late Friday evening. He was very polite and in good spirits. He worked quickly and solved the problem in short order."

"We had a gas leak in our crawl space and he found and fixed it efficiently!"

"On time, quickly diagnosed the problem as no problem."

"David was patient and answered all my questions, along with explaining all my options about various situations."

"Kyle is the man."

"Courteous, on time, knowledgeable, thorough."

"Technician was very professional and polite"

"Kyle was my technician. He was great. Getting appointment set up was easy, too. They kept me well informed when the tech would be here. I appreciated the communication and service."

"Scott was ver knowledgeable and explained the work he would be doing and walked me through the repairs when completed. Great customer service!"

"service was quick, courteous. explained things well, clearly."

"Jerry was friendly and knowledgeable"

"Tech was very knowledgeable and friendly."

"I have been lucky to have a reliable service that I can trust. Michael did a great job answering my questions. I appreciate your office staff who is always helpful and flexible. Very professional and most of all customer service oriented. Thank you."

"on time; professional"

"The cleanup of the coils and the placement of the tablets in the drip pan alleviated the stench coming from our AC as expected. Found the problem, and fixed it."

"Your technicians really care about providing the best service possible to me. I have a high expectation bar when it comes to service and your employees exceed it every time."

"Scott did a good job as far as I could see and explained the problem"

"I like that the technician did a very thorough job and addressed everything that needed to be addressed."

"All expectations were met. Technician was very polite and friendly."

"On time, wore a mask and completed task in a swift but professional fashion."

"Technician was very nice and got the maintenance done in a timely manner."

"Kyle was very knowledgeable and friendly."

"Great service - thanks!"

"Very polite and efficient. Explained what could be needed in the future so it's not a big surprise"

"Arrived on time, efficiency, and overall communication."

"Drew was prompt and professional. He answered all of my questions ."

"Michael was prompt in arriving and was very professional and courteous. Do you work was completed in a timely fashion and AC now works perfectly."

"Matt was very professional and informed me about each step of the installation of the new thermostat."

"They were on time, job done quickly and well. Treated my home with care."

"They came right out, no wait time"

"Scott was very professional and curteous.He did a great job"

"Great servi e person! Very good feed back!"

"Very polite. Thorough and put extra effort into cleaning our unit."

"Technician KYLE checked my AC & furnace thoroughly, installed a new battery in my thermostat, and explained all his findings in language and manner could understand. He was friendly, knowledgeable, professional and personable."

"We would keep Chief Bauer but we are selling this home and moving out of state"

"Josh is exceptional and thorough"

"The techs are so friendly, helpful, and respectful."

"Kyle was a very professional and respectful"

"Calling ahead to let me know that the tech is coming. No contact during the Covid problem."

"Nick was very knowledgeable, professional and personal."

"Serviceman was very professional and explained procedures well"

"The service individual did an excellent job explaining what he did and what might need to be considered done in the future"

"Well taken of the issues"

"Drew was thorough and very courteous."

"Very helpful providing info about our system and the protection plan"

"He was very respectful."

"Kyle was friendly and highly skilled at talking about the work he was doing, which made for a pleasant and educational visit."

"Matthew was very professional, helpful and understanding facing our needs with the fan replacement - and going above and beyond with the process."

"On time Explained his findings Friendly"

"Technician was friendly, competent, and efficient."

"Scott was personable and informative."

"Very efficiant and pleasent to work with"

"Came prepared and took care of the issue. Even looked for ways to save me money."

"The technician arrived on time and was very respectful as to our needs."

"We received thorough information and the work was performed in a professional manner."

"Excellent service from phone scheduling to day of service appointment."

"The technician was very thorough and took the time to explain what he was doing to me. He also provided me with helpful tips."

"That was very good in what that"

"Very prompt arriving and solving my issue"

"Very professional and courteous."

"Quick, friendly service"

"Very very Informative"

"kyle did a good job ... adjusted the humidifier which was producing so much water that the drain was overwhelmed. he even worked on clearing out the drain. he did let me know about the possibility of a condensate pump, which hopefully i will not need to get but i appreciate learning about that option."

"Kyle explained what he was doing and why he was recommending the repairs he took. Was very courteous and informative."

"My tech was awesome, very professional, helpful, informative caring and lind"

"provided good information"

"bob was great. He answered our questions. Very knowledgeable. Very nice"