Chief / Bauer Service Experts Heating & Air Conditioning Reviews

"Appreciated changing the humidifier panel and explaining that to me. Cost$74. Also discussed biological growth in coils. The cost of the HV light ($500) is very expensive. The cost if not addressed is $200 more. Not reasonable to think that someone has $500 readily to spend during a clean and check. Dont like the sales mentality. Also why does the furnace fan/blower come on when neither the air conditioning unit or furnace is turned on?"

"Pleasant, knowledgeable, and explained in detail the service we were setting up."

"Can in and did his job."

"He presented a knowledgable attitude. Put on shoe protectors and worked efficiently. Was polite and explained what he had done."

"The technician was very professional and very friendly what I appreciated most was that he answered my questions in terms I could understand and explained air pollutants to me"

"As for the people who came to my home, I am very satisfied. Buddy & Mitsy identified a probable contributor to my problem. The two technicians who did the work were also great. BUT the appointment for the work was for 8:30. Since I work at night, I slept a couple of hours and then got up so I'd be ready for the workers at 8:30. They actually came at 10:00. NOBODY CALLED ME FROM YOUR OFFICE. The technicians apologized and said there was a mandatory meeting--why a meeting when an 8:30 appointment was made???? Why didn't somebody from the office call me? Incredibly irritating."

"Both technicians were friendly, knew what they were doing, checked with me as they went along, went out of their way to make the final look pleasing and cleaned up nicely after their work was over."

"Technician held his own with our grouchy cat."

"He was very nice, pleasant, and explained what he was doing."

"After having a less than satisfying experiencing the last time a Chief Bauer tech serviced our furnace (when we were pushed to buy a 1,000 dollar florescent light to get rid of alleged mold that was within our furnace), I was VERY pleased with our technician (Nick). He arrived within the scheduled time frame, was friendly, respectful, and NOT PUSHY at all whatsoever! He found everything in working order and did not even attempt to sell a product or service. He informed me of the free plumbing inspection that is offered with my PLUS agreement, but was simply informative and not at all pushy. I can't tell you how much I appreciate this and look forward to using your services again in the future (hopefully with Nick!)."

"Just didnt seem to be a good enough quote no measurements and no real quote doesnt have measurements"

"Guys did a great job"

"I was able to get an appointment very quick and the technician did a good job checking the furnace over."

"The technician was very friendly, explained what he was doing and seemed very knowledgeable."

"Tech Jeremy was knowledgeable and efficient."

"He was very knowledgeable and kind"

"on time, neat, efficient"

"Matt was excellent at answering some questions I had. He was diligent in getting the service work done. He also figured out a problem that I had a question about and got that resolved."

"explained everything he did on the furnace"

"Quick response. Explained things clearly. Tested to be sure thermostat was working correctly. Made sure I understood how to reset it. Asked if any questions."

"Timely and thorough"

"Very thorough and friendly."

"Prepaid heating tune up. Status of components that were aging was explained."

"I do not think technicians should be ask to do sales. They can not be expected to sell your plumbing service."

"the replacement of the hot water heater gets a 10, but the team replaced 3 valves as a preventive measure upon completion of the free plumbing inspection. We had to call the next day because one of the valves was leaking significantly. Scott came out to look at it. He called to confirm his plan for action and then made adjustments. We had to call again this morning to request the plumber come because it was still leaking (less, but still leaking). it is frustrating to have no problems, but replace items and them have the new ones leak."

"Everything went off without a hitch. Your employee was courteous and professional."

"I was very pleased with the technician but I am not happy with the hot water heater Chief Bauer installed several years ago. It is now heating water well, however, I just found out yesterday from your technician that it seems to be heating water too well. He turned the thermostat up to between letter "A" and "B" as that is about 125 degrees (or it's supposed to be). By last evening the water out of our kitchen tap was over 150 degrees. We immediately turned the thermostat down and it's still entirely too hot today. It'll have to be turned down again. We've always had to have the thermostat turned fairly far down (no where near "A"). So, I am assuming the thermostat has always been incorrect. Since we first got the hot water heater it's not worked properly. I am so completely disappointed in Chief Bauer. We trusted you with our furnace, central air, and hot water heater. The only thing we haven't had issues with is the central air conditioning unit. Problems with 2 out of 3 is pretty bad. Chief Bauer will not be installing units into our home in the future."

"Very nice and efficient"

"Service expert did a good job & explained everything."

"Arrive on Time. Competent/Know what they are doing. Very personable. Answer all questions. Explain what they're doing. Very polite. Always use protective shoe coverings."

"I feel the technician is very knowledgeable and reliable. Has a great personality, and attention to detail."

"Scott was very thorough and knowledgeable, did a great job and fixed the problem."

"Thorough and worked at a very good pace but also efficient"

"The technician was timely, knowledgeable and helpful."

"Both of the tech were courteous, knowledgeable and knew their job."

"Very professional,informative,not pushy to leave here with a sale,job completed,very timely"

"Efficient and friendly"

"he was very friendly and told us what he was doing."

"They were thorough"

"the technician answered all my questions was pleasant and provided information after the job completed on what to do"

"Scot did very good job"

"Very polite and very observant of a small child I was caring for. Let me know what was happening and if I needed to pursue further service"

"Very Satisfied with service by technician and report."

"Personnel were very professional, friendly and efficient!"

"On time, clean and explained to me what he was doing"

"Josh checked everything and went into attic and under house to check everything."

"Timely and knowledgeable"

"He was very polite and explained every thing to me. I may not remember everything but he did a great job."

"The technician was very professional"

"Hard working group, problems explained so one could understand why the problem was happening. Jeff was very informative about about our problem and how to fix it."

"Matt is very efficient and thorough. He also has great people skills and is a good rep for Chief ."

"The technician was very helpful but I was very upset by comments Miranda made about my account while she was on speaker phone with the technician to order parts."

"Scott is reliable, hard working and trustworthy. He is very intelligent and has a 'large picture' view."

"I thought the service was very good and a good experience."

"Its the only service team Ive ever used on my hvac equipment."

"They recognized a problem that had been overlooked and fixed it at their cost, and were very apologetic about it."

"Courteous, professional, knowledgeable"

"Misti Meiners was knowledgeable and professional."

"I paid your technician $99 the night he was here and you keep sending me a statement followed by a final reminder notice. If your technician is dishonest that is on you but I paid you."

"The technician was very considerate and thorough, both on site at the property and on the phone for the report of service needs and response. I also appreciate Debbie for working with me, since I am not in the city."

"Good service"

"Josh did a good job but left the light on in my attic (where the air handler is located) and left my ladder leading up to the attic. I had to climb the ladder to turn the light off and put my ladder away. The presence of the quality control person didn't help."

"Boston was very professional, friendly, and explained various aspects of the visit. We were totally satisfied with his visit."

"Came out same day and Kevin was the nicest technician"

"Been 3 weeks still haven't finished the install. Thermostats are hot garbage."

"Josh showed up exactly at scheduled times and when a second visit was necessary, the ordered part came immediately and Josh returned promptly to replace it. It was a part under warranty and we have the service plan, but his service was extraordinary."

"On time. Kept me informed. Satisfactory service in a timely manner."

"Josh was very polite and took the time to show me what the service was that he was providing. Nice young man..."

"TIMELY"

"The technician was very friendly and gave us the answer to everything we ask we like him. his number-330"

"Alex was very informative and professional. He encouraged input regarding any issues or concerns we had related to the system. Very nice young man who has a positive work ethnic and great customer service skills."

"Didnt deliver the service what was committed"

"He found problem immediately explained what he would do to repair."

"Michael educated us about the humidity settings. That was extremely helpful."

"Overall, I am very satisfied with your service despite an initial issue I would suggest you discuss with your on call/emergency tech. On Sunday our cooling unit stopped working in extremely hot & humid weather. At 8:30pm I spoke with your office receptionist and she said an on call emergency tech would be out within the next several hours. After waiting until 5am, I called back because no one had been out or called. The receptionist said she would look into it & called back reporting the tech had gone home sick. I was very upset, it would have been courteous to have received a call from the tech that he wasnt coming. (My husband & I stayed up waiting, he had to go to work at 6am & I had to drive to Chicago without sleep!). However, the receptionist did a fantastic job handling the situation after this obstacle. She had Josh at our home in Heyworth by 9am. Unfortunately, the unit required a part out of stock. The receptionist and Josh worked together to get the part overnighted. She was wonderful and did everything in her power to resolve a horrible situation. She had another tech bring a temporary portable unit to our home and worked to get the part to our house ASAP. She called me early Tuesday and had Josh at our home by 11am with the new part. (I would also like to commend Joshs kind and professional conduct with my teenage daughter. With my husband at work & me out of town, my daughter was responsible for helping Josh find outlet boxes etc.). Despite the emergency o/c debacle, I was extremely satisfied with the service your receptionist and Josh provided. THANK YOU!!!"

"Professional and courteous technician."

"When I called-in my air conditioning failure at 3 am, I could not believe that I was actually speaking with human being rather than a voice mail machine. Then the service technician was right on time in the morning and was very professional, competent and courteous."

"very nice and kept me informed on what he was doing"

"Customer Service was excellent. Explained everything thoroughly, & made sure I understood."

"Prompt service and courteous employees. I appreciate getting my air conditioning fixed so quickly."

"Very knowledgable about the work and explained to me what needed to be done to solve the problem."

"Boston was very informative, courteous, on time and fixed the problem without any difficulties."

"He showed me what he was doing to our relatively new thermostat. When he checked the dehumidifier setting & more. I appreciate that:). He explained other things that he was checking - I felt good about how our system was working and being tuned up."

"the rep. was very friendly and knowledgeable."

"Aside from not having the part readily available, everything went very smoothly and the guys that came out each time were very polite and pleasant."

"He did everything he was supposed to do. And gave us some tips about ways to better maintain our AC unit."

"Jeremy & Misti were outstanding, they were very knowledgeable, did the job in a timely fashion, no question I asked was unanswered!!!! They were VERY NEAT in my home!"

"Service was great. But, A/C quit working again the following day."

"A very clear explanation of the test results relating to my cooling system. They answered all of my questions in a very professional manner."

"Did not turn the power back on outside Otherwise fine"

"He was very professional,answered questions we had and fixed any problems ."

"Very professional"

"The person who checked my system last neglected to reconnect it...plug it in! I am very dissatisfied that I suffered thru 4 days of outrageous heat due to his negligence!"

"The whole experience, from sales to installation was very professional."

"Very professional"

"Matthew was personable thorough... first technician that ever checked conduit in crawl space. I appreciate the thoroughness."

"Jeremy took the time to explain everything and answered all questions I had. Great customer service as always fron Chief! Thank you!"

"Showed up before scheduled time, went straight to work and found problem right away and got part ordered by time he left. Thank you"

"My Service Technician (whose name I am blanking on) was very helpful and nice."

"Unsure. My husband was shown a picture of a bad coil with a small leak. They wrote some estimates on the receipt. But we were unsure about whether it is an immediate problem or not. We are presuming not."

"Kevin was courteous and quick. Before leaving he was very thorough in explaining what he did and what will be covered in the November visit."

"Alex explained what he did very thoroughly."

"Unhappy with failure of fairly new furnace. This time, scheduled from 2-4, came at 4:15, making me late for 5:00 commitment. Discovered this morning that attachment to garden hose is broken. I think service has declined a great deal."

"Professional and friendly - nice guy."

"Informative, clean and neat, pleasant."

"Very knowledgable, friendly and caring for our needs. Debbie and Maria are great too!!"

"Boston was helpful, thorough, and pleasant."

"Very polite & courteous."

"100"

"He was nice and respected our home."

"Scott was very personable and provided a thorough explanation of what was done and recommended options for future maintenance. We would like Scott to continue as our Chief/Bauer Service technician."

"Very helpful and pleasant service tech"

"good service"

"Scott was very good very knowledgable"

"The technician was extremely articulate and courteous."

"Kevin is always warm, friendly and professional."

"John was knowledgeable and he answered questions we had."

"The sales person did not leave and type of quotes or brochures, nor even a business card"

"Prompt and courteous service."

"Excellent job"

"The estimate I was provided for work was exploitative, much more than other vendors, and, perhaps even more importantly, considerably more than Chief Bauer has quoted for nearly identical projects with other clients."

"The technician did a good job."

"Comprehensive careful service"

"Josh was very polite and asked if t was all right if he could do a certain task, and he did it well. He did have some excellent suggestions in addition to telling us that our system was in good shape. Although now that our 5 year warranty has expired, my wife is considering discontinuing our present service agreement and having any future issues taken care of, and then paying for it."

"He answered all my questions"

"After a quick repair, my air conditioner works."

"We have had this system for several years now. No one ever told us it includes a dehumidifier. This tech told as about it and explained how to set it."

"Technician answered our questions"

"Two words; Courteous, competent. What else is there?"

"The service man seemed to have the knowledge to check everything that needed to be checked"

"Installed backwards! Give me a break! If there were questions about vents, why not ask me? Now I will have to go through the stress again! My body is rebelling with a lot more pain!"

"got right back to me."

"efficient, thoughtful, excellent"

"I felt very comfortable with the technician working on my AC tune up, very knowledgeable and respectable. Arrived on time, and kept me informed of all aspects of the job."

"Michael was very efficient."

"Johns knowledge of our stems."

"Good explanation of services he performed"

"Awesome.... nice and prompt. Personable and friendly. Assessed problem gave suggestions and recommendations. Was able to diagnosis and fix the problem immediately. I will request same technician next time!"

"Scott told me what he was doing at each step, and he fully answered my question."

"Kevin was prompt, polite, personable, professional, and performed the maintenance in a complete and timely manner."

"Knowledgeable; thorough."

"I was pleased, but I thought that he made a lot of trips from outside to inside, back and forth."

"The tech was available on a holiday and we were not charged a service premium which I really appreciated considering stuff breaks on holidays too and theres nothing to be done about it. I was also very please that when I called about the labor charges that the manager on duty was willing to waive the diagnostic fee altogether and provide an additional small discount when considering that thr labor warranty had only recently expired and that regular maintenance had been performed twice a year since the original installation."

"He had to come back and attach the main connector to ac unit before unit would run. No ac for two and half houts, hot outside also."

"Fast, efficient, friendly service."

"great service"

"Arrived on time. Courteous and thorough."

"He has been here a couple times now and is very friendly and seems to know what he is doing and does it well."

"Competent and fast"

"Very efficient and easy to talk with. Took the time needed"

"On time. Professional. Informative."

"Prompt service, friendly technician"

"He went above and beyond so pleasant listens to me like I know what I'm talking about HE NEEDS A BIG FAT RAISE"

"I would have liked to receive a itemized list of all work done and price"

"Michael was friendly, helpful, knowledgeable and efficient."

"John clearly explained what he was doing and updated me throughout the process. I was informed every stop of the way, and when he left my air was working again leaving my family happy."

"Professional and friendly"

"Scott was very thorough and found our problem with perseverance!"

"Ive always had great service from Chief Bauer. However this time was a total flop. I had 2 techs misdiagnosed my AC problem. That cost me $84 diagnosis fee and I had to diagnose my own problem and tell the 3rd tech what the problem was. Then when quoted to replace the compressor that I diagnosed myself, I was given a quote that was about 60% higher than the other 2 quotes I got from other HVAC companies."

"Josh was polite and business-like"

"He was direct, concerned, thorough and polite."

"garrett and Charles are both the nicest people to work with. both very professional and courteous."

"Have to get new ac"

"Everything seems to be in order, but it took several visits to get the systems set up properly. Although I appreciate the flexibility and willingness to schedule at the end of days, this still represented an inconvenience for me to have to come home early from work."

"Solved the issue we were having with the heat/A/C by replacing the thermostat. He kept me informed during the whole process."

"He was friendly, didn't talk down to me and seemed to be thourough"

"Jeremy is a wonderful problem solver. The first technician that comes to our house often does something wrong. Jeremy then fixes it!"

"explained as he went, answered questions, fixed problem, checked system,"

"Scot explained the time left on my plus agreement. He even coiled my hose after he finished with the outside compressor. It was not coiled when he started."

"Thorough, Respectful and honest"

"Very efficient and professional. Went about his work immediately after confirming location of units being serviced and a water source. Completed all tasks and left everything as it should be. Very happy with service."

"Serviceman polite, informative and patient with questions."

"John Identified a problem that negated further service for the unit. A replacement was warranted. Rather than trying to salvage a lost cause, John told me the bad news without running up needless charges. I appreciate his forthrightness and honesty."

"Technician was running late and someone called and told us he is running behind. Technician was very courteous and explained everything.."

"Nice guy, clean and efficient."

"Matthew has been to my home before. He always does a great job explaining what is going on."

"Kevin was very informative."

"Josh was obviously very competent. He was an excellent Worker ."

"Quick, thorough and polite service."

"Service Technicians were wonderful!! Only problem- I was scheduled late in the day (2pm for duct cleaning,) and my house took 9 hours. Ive had ducts cleaned twice before so this should have been noted. Thanks"

"Very friendly, Knowledgeable and dependable."

"They did a good job."

"The technician didnt introduce himself, we had to ask what his name is."

"The guys were clean and neat."

"Technician knew exactly what was wrong and fixed the humidifier"

"Technician was very thorough"

"Boston was polite, professional and answered all my qestions."

"On time and helpful"

"It was good that Bob came along with the technician, whim I trust was in training."

"John Henry is the Best Around !!!!"

"The visit seemed more of an opportunity to upsell than to tune up my system. Additionally, the technician failed to seal my system properly, tripping the pressure switch. He had to return the next day and gave some BS hoemw it was a system flaw."

"Prompt, courteous & thorough"

"Pleasant young man."

"The end result is good but it took awhile to get all the problems solved. Not all technicians were experts. We assumed an allergy filter would be put on since we have always had one so were surprised when this did not happen. By the time I figured this out my allergies were so bad that I lost all sense of smell and still am without the ability to smell. BAD!!!!!!!"

"No problem with technician. Conversation with lady that was over seeing the job was somewhat awkward at times. Example. She asked when heat pump was installed - I replied in the last couple of years, do you want me to go look? Her reply was no, then she scanned the serial number to see when it was manufactured. Didn't understand why she didn't just ask me to look up the date. Made it awkward as a 40 year resident of this address who keeps great files. Not a big problem, just awkward."

"I met with sales rep on Fri May 3 and was told I would have a quote on Wed May 8. Today is Thursday May 9. I met with a Cassel rep on the same day and was told I would have a quote by Monday May 6 and I received the quote on Monday May 6"

"The gentlemen went right to work and seemed to get things done in good time. I have noticed no problems so far and based on past experience, I frankly don't expect any."

"Scott was polite, well groomed, personable and knowledgable"

"Scott was very pleasant and very knowable."

"Very professional"

"Because the technician(s) did their job in a timely and professional manner."

"Great job."

"We asked the technician to call my wife when he was on the way. He did not. We asked the technician to bring a spare thermostat. He did not. Eventually, he determined that it was the thermostat. Fortunately, he did not charge a diagnostic fee."

"He was on time, clean, and efficient."

"Your staff of office and technicians are always friendly and pleasant."

"John is always very polite, helpful and informative"

"Things were done well"

"Kevin really went above and beyond my just being satisfied. Thats not to say that other techs have ever disappointed...they have all been consistently excellent. But Kevin made the extra effort concerning filters that fit properly, and an issue with a leak in the attic PVC pipe. His willingness to take my needs one step further resulted in my purchasing filters directly from your company, and a free year added to my service contract. In a nutshell...Kevin is extremely thorough in everything he does! He is the tech who sets the bar!! And I will always request him in the future??"

"Techs got here on time, worked until job was done and left the place clean,"

"Technician was professional, courteous, and clear in his explanations."

"Tech is very knowledgeable and courteous."

"The technician was prompt arriving at the prescribed time even early. Explained everything he was doing being courteous as well."

"-"

"Very professional, courteous and careful with our home"

"This technician was very knowledgeable. He explained things well and didn't waste time getting his job completed."

"I was very satisfied."

"Jeremy is always polite and professional and completes his work in a very timely manner"

"Outstanding service from a very good guy"

"very thorough, courteous, answered all questions"

"A very knowledgeable nice young man who checked everything and discussed things with us."

"Techs were efficient and friendly."

"Chief/Bauer has been my HVAC provider for a long time. You've shown that you're on my side - my HVAC problems become your problems to solve. Your customer service goals are great."

"He was on time, very knowledgeable and professional."

"Furnace and AC are available for use. Materials and old furnace removed and taken away. Wonder if the thermostat light should turn off once room temp and heat choice if established."

"Arrived on time, explained what he was doing, updated on progress. Kept it neat and clean"

"The Tech who came out was friendly and done a good job."

"It was a good service call occurring late in the afternoon."

"Scott was pleasant, careful and thorough"

"Good work"

"Matthew was courteous, efficient, and complete in reviewing what all he had done."

"Courteous and factual"

"Friendly and explained everything performed."

"These two guys are very thorough, checked everything inside and out."

"He was friendly, courteous, and knew what he was doing"

"Technician was friendly, and very informative as far as maintenance. Top-notch guy!"

"Josh was courteous & informative about what he did & when finished went over it with me."

"John has been here before and I appreciate his familiarity with the furnace/AC, their age, changes, etc and his suggestions, honesty and kindness."

"Scott did an excellent job for me. He dug deeper than the obvious reason my furnace wasn't working and found I had a bad circuit breaker. Fixing that probably prevents more visits from him to fix my furnace. Thank you Scott."

"I liked the technician, thought he did a good job and felt he was honest"

"Matthew is knowledgeable, polite, and willing to answer any and all my questions. He has a really fine attitude and is a credit to your company"

"Always get fast and reliable service"

"Technician encountered a problem with the system, but he persistently worked the problem and got it fixed in a short time."

"Very professional, appreciated the phone call"

"Overall, the tech was very good. My only complaint is that he used my hose to wash down the air conditioning unit outside (which is fine), but he didn't put the hose back where he found it....he left it stretched out around my house. He could have (and should have) put it back."

"This is the second survey you've sent on this visit. I can't remember what I said, but we've always been happy with Chief Bauer. John was extremely personable and fixed everything that needed attention."

"The technician was great. The issue I have is I always schedule the 8-10 slot and somehow the tech does not get there until close to 10. Just once I'd like to be the first customer to receive service at 8am."

"good service he explained everything he was going to do."

"Boston was courteous and efficient."

"."

"Job well done"

"Technician knowlegable, courteous, caring, and efficient."

"Scott arrived within my 30 minutes of calling. He was very professional and friendly. Found that the previous repairman had not re-hooked up the furnace fan switch and plugged it back in. Everything worked great after that and the house warmed up quickly. I did not have to put on my cardigan sweater."

"Mr. Bolt was informational and took the time to explain things to me. He answered my questions and left me feeling very well informed."

"Fixed humidifier at no cost"

"Not only was the service call on time, John had the filters on hand to replenish our supply."

"Polight, helpful and communicated exactly what he was doing"

"Excellent service. John was professional, personable and answered all my questions."

"Great service"

"Arrived promptly, did work, left no mess."

"Every technician is always plesant and helpful!"

"They were unable to diagnose the problem. Just change parts out hoping something would fix it. Replaced 1st part = No luck.....Ordered/replaced more parts = No luck. Recommend new furnace."

"Technician did not make it to our house during the appointed time, but we were updated by Chief Bauer about this and the technician did make it and stayed late to finish the job. He was also courteous"

"Fine service."

"Properly diagnosed problem with main house heater (low air flow because of filter). Although he fried the control board he owned up to his error and replaced at no cost."

"Did a good job informing us on what he was doing and that we it would be a good if we considered getting our ducks cleaned."

"I feel that John was very knowledgable and efficient. He also went out of his way to check out an electrical problem we had when the AC came on."