Chief/Bauer Service Experts Reviews

"Prompt and efficient service and friendly staff."

"The service technician was very well versed on what was needed."

"They responded the same day and was able to fix our furnace."

"The technician was kind but was very rough with his auger and scratched up the bottom of our toilet bowl so it now looks gross :( The woman who booked the appt was also very nice but there was some miscommunication about the price of the toilet clearing. She did however honor the price she originally gave me over the phone."

"Friendly, trustworthy service. Showed up on time. Great communication!"

"Chief Bauer has ways responded to any need I have had in a very timely manner and they work hard to solve problems and provide service."

"He was on time and corrected the problem"

"Very dependable."

"good communication"

"Efficient but thorough, polite and friendly, knowledgeable"

"CHIEF BAUER IS WILLING TO COME TO RURAL COMMUNITIES. SCHEDULER AND TECNICHIAN WERE PROFESSIONAL AND COURTEOUS."

"They have always provided good service for us."

"Response time."

"In consideration for inflationary pricing many comparable rates on similar services may be available by others."

"Not your fault but parts took too long to obtain"

"On time, friendly service, thorough yet understandable explanation of service and status."

"Over the years we have had fairly prompt, effective service from Chief Bauer."

"The tech was quick and knew the problem instantly"

"Honest repairman and fair price"

"I get good maintenance service and a quick response if I have an emergency"

"Good service and excellent staff"

"Very nice person, He knew what he was doing"

"Jeremy is very knowledgeable and professional."

"My technician was great! Very personable and efficient!! Even came early!!"

"Brian was very professional and knowledgeable. He figured out my plumbing problem extremely fast and fixed it. I highly recommend him."

"I admire the quick response and service from Chief Bauer, but you quoted $2500 for a Water Heater that I bought at a store and installed by a friend for less than $1000. that's a problem."

"There is always room for improvement."

"Victor was great he didn't try to sell me something I didn't need"

"Bill and Christian were very helpful in describing the service and answering any questions I had. Attentive to the customer and great customer service."

"Very polite, clean. Listened to my concerns."

"The way that the sales person treated me and my house very rude telling me how it was going to be and very expensive I was able to get the work done by a very reputable company for half the price"

"Ive had multiple visits from this company and they are always able to get in quickly and get the job done correctly"

"Service tech is excellent"

"Came back until it was fixed"

"the techs always nice and on time"

"Quick response with knowledgeable technicians"

"incompetent"

"The only real downside is that Chief / Bauer Service Experts is on the expensive side. That doesn't mean there isn't still some value to be had, but many of my friends simply cannot afford it."

"Fair, knowledgeable, polite, professional."

"He spent time explaining when I asked questions."

"The technician did an excellent job. He was also very respectful and polite."

"Service tech was excellent"

"excellent service, answers all questions, great product, Friendly and knowledgeable technician"

"Very helpful and efficient"

"not a smooth process with smart thermostat"

"Very professional and helpful"

"Every quote I've rec'd have always been the highest among at least 3 quotes i usually request."

"Rapid response by an expert technician."

"Aidan and Jeff did a fantastic job. Good communication and prompt handling, and nice guys to boot!"

"My experience with Chief/Bauer has always been very good."

"Explained the problems well."

"Technician Aiden called with estimated time of arrival. Was done within the time frame mentioned. He also noted that my UV light was out and replaced it."

"Great service, dependable and available."

"account of the service that I received"

"Im the past the technician informed me of what they did or found & explained the sheet they had me sign & gave me a copy but not this time. The technician didnt check the thermostat I dont think he said a dozen words to me."

"Quick , friendly and done right ."

"I had my winter/ spring maintenance check on my furnace yesterday. A very professional and friendly man names AIDEN did an awesome job informing me about my furnace, called to let me know he had arrived, used foot protection without being asked!!! Great Job Aiden"

"Everything a business should be . . . on time, good communications, respectful, nice, knowledgeable, courteous, job well done, trusted, hard to find good help these days and someone that knows what they are doing."

"Prompt courteous service. Kyle was the technician and he let me know. There were a couple things that needed to be replaced and did your job in a timely manner. He went above and beyond coming out on Christmas Eve."

"Techs knew exactly what they were doing. They were helpful and efficient. Came out on a Saturday when no one else would."

"great customer service always"

"knowledgeable, helpful"

"Always thorough in either service or with finding the cause of issues I am having with the system."

"My tech Mark was awesome"

"Great business to deal with and great service techs."

"Service is always reliable"

"Service has been very good in the past. There were some issues with the recent servicing. The cover to the filter chamber was not fully closed and the supports to the PVC drain pipes were not put back in place after servicing."

"Answered all my questions and concerns"

"All of the technicans are well trained and friendly. The product is also very good ."

"Great customer service!"

"always arrive on schedule, polite, helpful on the phone"

"They answered my questions clearly giving me pros and cons on thermostats. I did not feel pressured to make any purchase."

"great service"

"Dependable, Timely, Trusting"

"Same day service and Kyle was very helpful!"

"Prompt courteous service"

"We have always had prompt, competent service. On this visit, Aidan was very knowledgeable and capable."

"CJ was on time, cordial, professional, courteous...everything you want and more in a service rep"

"Very good"

"Excellent service!"

"I will call Chief first.. The Technician was excellent and personable."

"Very reliable kind and polite but easy to talk with."

"My technician Kyle was amazing."

"They are very nice and friendly."

"Your agebts are very knowledgeable and they always resolve the issue"

"Seriously?!!! I pay for a maintenance contract and your service technician, at the last fall maintenance check, did not identify a long term build up of soot in my Lenox furnace (still under warranty,) that YOUR COMPANY installed!!! Once again (this happened during the last Polar Vortex,) I have NO HEAT until a replacement part is located which could be 2 weeks! TO top it off I asked for a call back from management and have received NO RESPONSE. Mad doesnt cut it and you will be hearing from us."

"Jacob and Mike were very professional and had the issues resolved quickly. Very happy with the experience"

"professionalism"

"Brian and Sean provided great care and solved our problem"

"ALL OF THE TECHNITIONS ARE VERY PROFESSIONAL AND GET THE JOB DONE & PROBLEMS FIXED, WE ARE ALWAYS PLEASED WITH THE WORK THAT THEY DO..."

"Technician was great. Kyle."

"I started out probably 6 years ago paying an annual fee for 24/7 emergency service. It changed at some point to a monthly fee. We did receive a spring/winter check up each season for the fee. However, we never received a call or email about doing the winter check this year. Additionally, our heat went out at 9:30 PM this week. We called and spoke to the call center. No one was available to respond to our home to repair the heater. I feel like after paying several hundred dollars for a 24/7 service I wasted my money. Maybe the 24/7 service was discontinued and I wasnt aware of it? Its still listed on the website, however."

"Did not have part"

"The 2 technicians were very pleasant to deal with. Both units were fixed in a timely manner."

"Aidan McNichols represented your company EXTREMELY well. Very, very alert, focused, nice and friendly. A good listener. Answered all of our questions."

"The quality of service men varied greatly in quickly solving a problem.spanning three visits"

"We have been with Chief Bauer for many years now. They always come in a timely manner and almost always are able to resolve any issue quickly."

"Pertaining to this experience, said company provided no service, acted like they wanted no part of the problem and was not at all helpful."

"Good job and friendly"

"Fast, efficient, professional service."

"David Jones was pleasant, very professional and did a thorough job of checking my furnace, as well as paying attention to cleanliness after he was finished. He replaced the filter and disposed of the old ones and box."

"Good service"

"Young man was very informative with helpful hints to keep our house even warmer"

"Good service"

"Courteous, knowledgeable, helpful personnel"

"Chief/Bauer has been our provided for over 20 years and has always done a great job keeping our HVAC operating efficiently."

"We've had mostly positive interactions with our Chief Bauer staff. There have been a couple of experiences that did not go well, and so there is that little bit of hesitancy."

"Kyle has excellent customer and technical skills. I am confident with his servicing skills. Pay him well so you don't lose him !"

"The technician was wonderful."

"I was somewhat disappointed with the service this time. In the past the technician was more professional and a supervisor came also, which seemed unusual."

"Efficient"

"Our expert was very knowledgeable and thorough"

"Very knowledgeable and helpful technician. Easy to schedule service."

"Good service always."

"Very satisfied with the entire experience."

"For the past 20 years the service has been great overall."

"Very professional and very reliable."

"We have always been taken care of in a quick professional way."

"Technicians always efficient, polite, never high pressure. I appreciate the work and ongoing maintenance plan."

"They were professional and courteous"

"Fast response, polite techs. Reasonable pricing."

"Very professional and reliable."

"Everyone was knowledgeable, professional, and was very understanding of our needs!"

"Prompt, good service; not a 10 because masks not worn"

"We have had good service for years."

"After coming to our house 3 times the 4th time techs were sent to our house and we're instructed not to work on our boiler unit. After calling a different heating specialist in town, we found out the original piece claimed to be faulty was in fact in perfect working order."

"They were courteous and very professional"

"We have always received excellent service."

"Taking good care of what we have."

"very satisfied with service performed."

"The guys were nice and helpful"

"Excellent advice, service and timeliness."

"Always quick to respond"

"$67 was quoted as service charge $ 99 at the call"

"Courteous and knowledgable technicians"

"From scheduling appts to the technicians work are all satisfying to me. The price is more than reasonable. Job well done!!!!!"

"Efficient service"

"Always room for improvement."

"They did everything they should do and the right thing! And polite and patient with us with our communication with Siri (we are deaf)."

"The technician and apprentice were friendly, knowledgeable, and didnt try to upsell."

"So prompt to respond. Great technician"

"Staff that came to replace my filters were very professional and quick. Scheduling an appointment had a mishap as I called to make an appointment the day I renewed my membership and received a time and date for an appointment that was not put on the schedule! I stayed home watching and waiting so I finally called asked if they were coming only to find out I was not on the schedule! Called to make another appointment and didnt have a problem!"

"Have had excellent service for both ourselves and my Mom."

"They always do a great job."

"Informative, polite and cleanly technicians"

"Not sure of comparative cost s"

"repair tech was nice and polite"

"The service tech was very knowledgable and did a great job. I would recommend him."

"They were on time. Very courteous and made a swift diagnosis. Offered a thorough explanation of the problem."

"Our service gentleman is always so professional and knowledgeable. He explains everything so well so I understand whats going on."

"Ive been happy with my service."

"On time. All work performed quickly and well. Good job."

"Techs were very polite, arrived on time, and accurate and fast with service inspection."

"The tech was super nice and communicated very thoroughly. He took the time to gather all the information to provide me with an adequate estimate."

"Reliable service"

"One person was learning the business, but there was a very knowledgeable person with him."

"Paul did a great job installing my new water heater."

"Hard selling in the past. Dont really trust that they always have our best interests in mind."

"arrive on time, very friendly, did his buines and left"

"Jacob and Mark were very personable and knowledgeable. They worked very hard to find a UV bulb that was needed and explained everything to us. They were very kind and respectful. They also wore masks and booties over their shoes which were both much appreciated."

"they've been here before fortunately and were prompt and readily available. helps that they've been to my home within the next day."

"Good Service"

"Have always had great service."

"Very professional."

"The service technician, Kyle, is very personable and professional. He was thorough in his inspection and informative of the results. He made repairs to help us forestall what could well have been a very serious future problem."

"I have had service from Chief/Bauer for 32 years now and have been treated with courtesy and honesty with each encounter."

"Been a customer for 20+ years and generally very satisfied with the services I've had."

"Have always been on time, friendly and know their business"

"Reliabke"

"Dependable and always knowledgeable."

"The gentlemen came out on Monday Oct. 31st. to replace my UV bulb and fix the door that was not staying closed. The person who did my winter tune up did not line up the inner door panel properly. A screw was not allowing the outer door to close properly. The guys removed the screws. and placed the inside panel in its proper placement. The screws were tightened and the outer door now is closed."

"Arrived at the appointment when they said they would. Accurate, careful, professional job performed."

"Years of reliable service"

"The only reason I answered with an 8 is because I didnt receive a phone call letting me know the person coming to inspect my plumbing prior to him nocking on my front door. I wasnt ready for him, but I wasnt too busy to receive him. Fortunately I didnt get in the shower seconds before the door bell ring"

"Long familiarity with business"

"Jeremy does a great job!"

"The furnace is working well as it should."

"did an outstanding job in diagnosing the issue."

"Easy to schedule appt."

"Over inflated pricing and not very thorough on cleaning & maintenance."

"Excellent costomer service and excellent trade skill."

"Prompt and efficient"

"Gunner was a fantastic tech! I cant say enough good things about him."

"No one is perfect."

"Very good service...looked at all important areas of my furnace..was very thorough. No"

"High pressure for sales of un-needed equipment... New un-trained employees... (example: didn't re-lite water heater, TWICE...)"

"Efficient, knowledgeable"

"Service has been good"

"The work is welll done"

"Competent, reliable."

"The experts were courteous and explained their findings in a way we could understand."

"Everyone, from the receptionist to the technician was very friendly and good with customer service. They were prompt to respond and very informative over the phone and in person."

"Good service cost"

"Easy scheduling, arrive at the promised time, professional service, makes recommendations on improvements to my system."

"Guys where nice and polite and communication was great."

"They have always done a great job and tell you what they have done."

"The response time was very good to the problem that I was having."

"I have always received great service, from the annual spring/fall maintenance visits to urgent requests."

"Great customer service"

"Prompt in taking care of any issues. Tech seem knowledgeable"

"Service man appeared to be honest and provided very valuable information!!"

"the friendly service"

"I really found the problem and fixe it so quick"

"I did this already -- please stop sending me this or I will start lowering the ratings accordingly"

"Reliable and conscientious business."

"I am a first time homeowner with no prior knowledge about HVAC systems and their maintenance. I requested for service because I wanted to have the vents checked and have the cigarette smell removed. Their website made scheduling very easy, and within a few hours, my appointment date and time was confirmed. The two technicians, Bob and Gunner, came within the appointment window. They were both surprised about how old my HVAC unit was (almost 50 years old!). Bob explained to me how inefficient the entire system was, and eventually convinced me to replace the system. He offered me a couple of choices and explained the different levels of financing. Gunner, on the other hand, showed me how to replace the filter and what size I should get. When I finally decided to replace the HVAC and go with their offer, the application process for financing was very easy. Bob came back on a separate day to get the paperwork ready, and he was very helpful with making arrangements with the financing company to give a better payment plan. Overall I am very satisfied with the experience and am looking forward to having a new unit installed in my house soon."

"They were prompt, courteous and thorough."

"Service provider was very professional and able to answer any questions that I had."

"Always professional."

"Service was prompt and through. Appreciate the time spent on our service call, making sure everything was working correctly."

"Professional and courteous"

"Trustworthy and dependable"

"I've always had good experiences with technicians when they've come to the house. The few problems I have had have been resolved satisfactorily. I've deducted a couple points from the answer due to 1) I don't recommend things like this very often, so it's not "likely" I would in the first place, and 2) I feel the purchase price of the systems are a bit high."

"Great service technician. Informative"

"They were on time and explained anything they did to me."

"I have a boiler which can be tricky and Chief/Bauer has done an amazing job keeping it and my air conditioning system in tip-top shape: Jeremy is awesome: very thorough, professional and personable."

"Excellent service Aiden was great."

"Knowledgable, personal and kind."

"They are usually prompt and efficient"

"always do amazing job"

"We have been satisfied Chief/Bauer customers for over 35 years. We continue to bed pleased."

"Generally, Chief Bauer has provide dependable and client based service to us over the past 20 years or so."

"Your service is top notch. Always here when we need you"

"The tech did a great job explaining my issue"

"Received a quote on a new furnace that was more than twice as expensive as a competitors quote for the same furnace."

"The guys who showed up were very knowledgeable, professional, and fixed the problem quickly."

"Appreciate the quick response, arriving late on the night we discovered the issue with our furnace. Kyle did a great job finding the issue and then repairing the furnace two days later."

"The technicians were very thorough"

"We have been Chief/Bauer customers for over 35 years. Always have been satisfied with the service and staff."

"Both gentlemen were very friendly, cooperative, and professional. They explained everything to me (in layman terms so I could understand) and they got my heat working again right away!"

"Always great."

"Kevin & Victor did a great job on my plumbing review. They gave me a lot of good maintenance tips & ideas to think of going forward (such as getting an annual water heater flush), and they even cleaned my bathroom sink drain out for me. Also, I called into the office afterwards with a question on how to leave a review, and Andrea gave me great customer service and clearly explained to me how to do that. She was super fun & friendly to talk to, was a pleasure doing business with the whole crew. Highly recommended"

"Everything is done fast, with expertise by very nice people who listens to questions and answers them professionally."

"Have had mostly good experiences and you all seem to do good work."

"Very good service"

"I have learned through experiences with Chief Bauer over a number of years that some techs are better than others and your prices are on the high end of my expectations. I know to ask for Jeremy who is absolutely great. He knows his job and does not overcharge me for things I do not need. He is a great asset to the company and I hope his pay reflects that."

"dependable. friendly. careful"